Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
It was easy to find what I wanted, as well as personalize and order it. I ordered a unique pullover hoodie associated with my alma mater. The hoodie arrived promptly and looked perfect/stunning. It was even better than I imagined. The hoodie is of exceptional quality and I enjoy wearing it. The cost of the hoodie was commensurate with other similar merchandise, not inexpensive but reasonably priced..
Easy process to find and personalize merchandise.
Great fit and the design feature gives my alumni gear the stylish swag I like.
Wide array of options, sizes were accurate, nice quality clothing, delivered on time. Would buy from them again.
Size was a little small, they mailed me a larger size no problem! Very helpful. Will order from this company again
My son loved the shirt! The quality of the shirt is nice. It was presented at his graduation party, and was a huge success.
This is the best place to order your alumni prep wear. Great selections and inventory!
This will be my second jersey. I'm expecting the same great (and max durable) quality as the first.
I love my stuff. It arrived in a timely manner. Everything was what I ordered. I will order again for next. This season is over.
Wonderful soft material. It is Bright and vibrant color! Perfect in every way. Perfect gift for my middle school grad.
Ordering was easy, shipping pretty fast. Overall, happy with the item...
It fits great, runs true to size, and I like the material. I will be ordering more in the near future
Went well. A little expensive though. That's all I got to say.
I received the item in good condition.
Always fast at getting it done. Which in turns is a fast delivery. Excellent job. Purchase 2 so far and both are still holding up. Thanks will buy again.
This place offers the best value for money and quality printed gear with fairly good print options …Highly recommended
Fast,easy and prices are so reasonable and affordable.I wish I had come across this web site sooner
Shipping is expensive. It's requesting that I enter 10 digits even tho I've entered more than that. 🤷🏻
Excellent. Everything was very smooth and anxiety free. Thank you.
Was a little confused on the pct off the order. Not clear. The design was good
Thought I was getting 50 percent off
Can't get a hold of actually person
Every time I place an order
Everything is handled perfectly!
Great store with quality merchandise at a reasonable price
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.