Premier EssayReviews 30

Dear Lupe,
Thank you for your feedback. Your opinion matters to us. From the history of your order in our system, we see that we compensated you for the difficulties you faced and the compensation was higher than you mentioned. The paper followed the majority of instructions and corresponded to your academic level. We would also like to mention that we are open to discussion to find the best possible solution for our customers in terms of revision, rewriting from scratch with another writer or compensation. Still, such situations are not typical for us and we are eager to resolve them quickly. Please, contact us if you have any questions.

PremierEssay Representative

Dear Milo,
Thank you for your feedback. We checked your order in our system. Your assignment could not be completed as the writer needed some additional material that was mentioned in your paper details and was crucial for your assignment. Our writers always try to find all the necessary materials themselves, however you should understand that some of them may be not available online, as well as it can be impossible to find hard copies of some books. Therefore, we would like to bring to your attention that the following condition is stated in our Policy on our website: "Resources: Should the Customer require specific resource material to be utilized in the production process, s/he must specify those resources and provide them to the Writer. If specified resources are not provided and the writer is responsible for locating and paying for them, additional charges shall be incurred and must be paid before delivery can be made.
In general, the following deadline for resource provision is in place:

1. For orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement,

2. For orders due within 24-72 hours, there is a 1 hour deadline;

3. For orders with a 72 hour+ deadline, resources must be received within 1 day.
In case Customer did not provide materials within the deadline for resource provision, extra payment or extra time for order completion would be required."
In your case, the paper was not completed due to the lack of resources, and the payment was returned to you.
Please, contact us if you have any questions.

PremierEssay Representative

Dear Susan,
Thank you for your feedback. We are sorry for the situation you faced. Unfortunately, we did not manage to find your order in our system to double check if the revised paper was the copy of the first paper you received, but we agree that such situation is unacceptable. Sometimes it happens that the papers are mixed up and incorrect version is downloaded. We are available 24/7 to resolve such situations. Also, we would like to mention that we have Money Back Guarantee and if the Customer is not satisfied with the paper, it can be resolved according to it.
PremierEssay Representative

Dear Mary,
Thank you for your feedback. We would like to bring your attention to the following part of our Policy: "A Writer may be selected by the Customer to work on the Order by indicating his/her ID number in the ‘Preferred Writer ID’ field on the Order form. In so doing, the Customer acknowledges that there is no 100% guarantee the specific Writer will be available to work on the Order. The Company reserves the right to assign the best available specialist in the Subject Area of the Order, if such a scenario occurs, matching Preferred Writer performance level. The cost of the Preferred Writer feature is nonrefundable and can only be funded back to the Customer’s Credit Balance."

We apologize for your experience. Your feedback is of great help to improve our service. We have been working on it and we believe that it has already been improved. We will always be glad to help you with your assignments and provide you with great service.
PremierEssay Representative