Pottery Barn Kids

Pottery Barn kids is really a joke. I do like their products, but what is it worth if you never get the right items plus Customer Service is not helpful at all. We gave them 3 chances to deliver the correct mattress and we always got the same wrong one.

We always had to store the wrong item, we had to spend hours on the phone with Customer Service, plus our sleeping situation was a construction side, as we were waiting for the right mattress to arrive. Well I am done with that shop and will never ever buy anything there again.

I bought my daughter a backpack in August. She only carries her lunch, snack box & water bottle in it. It is already falling apart after less than 5 months of use. I spoke to customer service today and they stated there is no longer a warranty. Just a 30 day return policy. I won't be buying another backpack from them.

My son is in Kindergarten, he is not carrying large textbooks a day. He carries a folder, lunch and water bottle. The water bottle holder broke and they will not replace it. He started using this backpack in August when school started, it is now February and its broken. Their backpacks don't even last a full school year. When I reached out to customer service they were dismissive and said there was nothing they could do. Do not waste your money on a product that won't last from Aug - June!

Top sheet was sent upside-down. Didn't notice until much later when I was in grandsons bedroom. Defect

They fit well. The material (100% cotton) is exactly what we were looking for, as we're always striving to purchase clothing that is made of natural fibers. The pajamas are soft, and our child seems very comfortable in them. Seller was prompt with shipping. Overall, this was a highly satisfactory purchase, and one I would without hesitation make again.

Returned a toy for months and did not receive refund, After call customer service, she said there was some issues with check-in in their system and confirmed they did receive the toy, and I shall expect the refund in 2 days, After 2 days, I noticed I only received partial payment I originally paid. Very unpleasant experience.

I will never order from Pottery Barn Kids again. I placed a fairly large order for furniture in which most of the order was delayed over 2.5 months and ended up being past my due date. I attempted to cancel the entire order, including the portion of the order that was admittedly not delayed since I had bought it with the intent of using it as a complete furniture set. Pottery Barn was useless. They refused to refund me the money or cancel the entire order. More frustrating was the fact that i spent countless hours on the phone with them, and while the customer service reps were always kind, the managers and supervisors made promises of return calls and emails without following through. They make it impossible to get in touch with anyone who can actually make a difference so all that ends up happening is talking with a customer service rep and getting told you will receive a call back and that the conversation is being noted so that there is a paper trail.

This company has the worst customer service I have ever experienced in my life. Ongoing issues with an order, nobody knows whats going on, and the customer service team is RUDE and unknowledgeable. If you need to receive this item for a specific date, don't buy it.

I received an email that my item shipped 2 weeks ago and nobody at PBK seems to care that its sitting in limbo somewhere. They won't follow up with me for another 14 days - an entire month after the item was supposedly shipped. Ive spent hours and days reaching out to them over the last 8 days. Everyone has said they are confused, provided extremely different information to me, provided inaccurate information to me, been extremely rude, told me to email then told me to call... list goes on and on. If you saw their email communications, its absurd.

Just awful and frustrating service all around and does not come close to matching the extremely overpriced tag on these items.

I've had an amazing experience with PotteryBarn Kids. I purchased a floor lamp with glass shades from them and accidentally shuttered one of the shades myself a couple of months later. I wrote to the customer support asking if I could purchase these shades, but they instead sent me a set of shades for free, knowing it was my fault. If I can count on them standing behind their products to that extent I'll keep buying from them for sure. Thanks PotteryBarn, great job!

When we order our kids lunch box we didn't know the ETA would be for the following year…recently received a bill that was 7 months old. Over five phone calls. We just keep getting the same message "all taken care if" and "it's on the way" and yet we have received nothing. I didn't get what I bargained for, this company gladly took our money but have failed to literally deliver what was order in July of 2022! Now April 2023

I wanted to purchase a couple of items off of PBK and to my surprise my cart updated after I placed the items in the cart. I reached out to customer service two different times and even tried to show them a picture of their website showing a different sale price. Both representatives were unwilling to assist me or offer any type of promo code. They don't value new customers at all and the customer service is all over the place. The first rep I spoke with was rude.

They have me living somewhere else than my residents ups supposedly deliver a package. They won't give me my refund back. Im so furious

Ordered a chair as in stock and ready to ship. A week after the advertised arrival they then say it's still another 3 weeks. Hopeless phone staff who can't do any more than the website says. Clearly their logistics is a mess.

Don't use for furniture unless you can get something from a store or don't care when it arrives.

I have been back and fourth for MONTHS with their support team about the difference in size of embroidery on two anywhere chairs i purchased. The size is drastically different. Especially when together, which i planned for them to be. They have sent the same exact small embroidery at least 4 times and won't try changing anything. They say they can fix it and don't yet send it still… then the last interaction they told me to pick a new color cover and let's try that. Was due today but nope they cancelled it since they've sent too many. Complete garbage support… they don't care at all.

I have ordered personalized Abigail Jewelry Boxes for every one of my 7 granddaughters. They're incredibly overpriced for the quality you receive, but it's hard to change a tradition I began many years ago, tonight's experience may force me to.
A couple months ago, I ordered another box, but it arrived with terrible overspray on it from the monogramming process. They acknowledged there was a problem with that service, and reluctantly agreed to replace it. When I received the second shipment, I opened it and found the monogramming corrected, so I put it away for her birthday. Tonight, after she unwrapped it, we discovered that now the windup music doesn't work! I called AGAIN. They refused to replace this box saying it was outside their accepted time period. So, now I have a beautifully monogrammed 'musical' jewelry box WITHOUT music to gift my granddaughter on her 1st birthday.
They granted me a minor 15% discount if I would re-place the order, but of course Im expected to pay shipping, tax and surcharges all over again, making this small jewelry box cost over $100. I feel completely robbed!
Poor quality and service for a company that charges premium prices. Buyer BEWARE! :/

I buy a lot from here. I think service needs improvement but items are cutest around! Will keep buying but will wait for cpupon

We ordered a $1300 rocking chair for our second baby and it broke within 9 months of using it. We had gotten a $300 chair from Target for our first born and that still works. When I called, they said they don't have a warranty on their furniture. Unbelievable. I will never be shopping at pottery barn kids or any of its sister stores again. I'll tell all my family and friends to stay away as well!

Unbelievably horrible experience. If I could give a minus 10 then I would. From placing the order on line, to following up on the over due items, to customer service, to wait of over 30 mins on the phone any time you call to talk to an agent- all around very bad. For the fairly pricy products (I ordered just a bed that was close to $5000) their customer service is horrendous. No body there knows what is going on and no one wants to take any accountability for the company's mistakes.

We recently moved and I changed my address in their system; however when I placed the order it went to the old house. There was no way for UPS help get it the couple of blocks it needed to go. When I found out I was not going to get it, I tried to order another set, but they were out of stock. Pottery Barn would not shipped what was return and told me that "I was out of luck!" I have a very disappointed Granddaughter and will likely never shop there again. Big disappointment.

I bought 2 Charlie cribs for my newborn twins in Sept 2020. They were delivered and assembled by the "white glove delivery" locally in Memphis, TN. Just recently we converted them to toddler beds and discovered that they were assembled incorrectly and dangerously. The wrong screws were used in the wrong places and some were missing. The cribs were barely held together and were a danger to my kids, thank goodness they didn't get hurt! I called customer service and they said there's nothing they can do since the purchase was made 2.5 years ago.

I bought over 5k of my baby registry with them. The last Item was a gliding nursery chair which I bought at the store in palo alto. They told me it would be delivered in a month. I changed my mind after two weeks and cancelled the order, they refunded me partially and charged 180 dollars for shipping that never happend. Their policy was never disclosed to me. It was a terrible mistake and I will never shop at any pottery barn, pottery barn kids or sonoma. The worst experiene.

I spent the big bucks on the Chelsea play kitchen for my grandkids thinking it would last and be passed down in the family. Well it lasted only a year before the front of the sink broke off. Turns out it's made of cheap mdf board tacked together with tiny nails. We tried glueing it but it didn't hold up to a 2 year olds play. Customer service was useless calling it normal wear and tear. Save your money and buy a kidcraft. This company doesn't back their overpriced kids toys.

They simply shouldn't be in business. While some things are cute they cannot handle monogramming and basic customer service. I'm done shopping with them for good. Also, website is so full of bugs. It's 2023, operating a shopping cart shouldn't be so hard. Bye pottery barn nice knowing you