Wendy J.

Stay away from VRBO! We rented a very high property for a lot of money. The property was not was listed in VRBO- 5 bedrooms not six- so there was not enough room for all of us. Pool was dirty and too toxic to swim in, hot tub was broken and filled with sludge and bugs. There was duct tape all over master bedroom window. We called and emailed VRBO as soon as we arrived. They kept disconnecting us and no one ever responded to our emails. Once we got through in the phone- the guy said we had to ask the owner for a refund, being a scam artist of course she didn't offer us any money back. We had to pay in the with VRBO months in advance so there was no recourse for us. This company is not honest.

I purchases Alexis Bittar earrings, on the website, they were described as being in excellent condition. When they arrived one of the earring backs was missing. With Alexis Bittar earrings, they require a special back so I can't just replace it with any earring back. When I reached out to customer service, they never apologized for not sending out what was described, they just offered me a $12 site credit. I would never buy from them again because I feel the misrepresented the product, and sent out the earrings knowing there was no back. It said authenticated luxury consignment, Total bait and switch.

I placed a large order that included several monogram items. I never received a confirmation email, so I few days later I placed the same order again. Apparently the first order was placed, and it arrived shortly after, and most of the monogram I asked for was incorrect. They are also not crediting me back the second identical order placed, even though they admitted to having issues with their confirmation emails going out. I never should have given them a second chance, I had a horrible experience with Pottery Barn Kids five years ago, where none of my order arrived before Christmas even though it was placed over a month before hand. I get having lots of orders, but don't let the orders be placed if you don't have the inventory or man power to execute the order. The item below is just one example of the awful errors, the bottle was supposed to say "Robby"

I several items from Gilt July 8, a month later only one of 17 items arrived, and it arrived broken. The packing slip shows there should have been several items in the box, but that was not the case. All the other items are still show 'in transit'. This is so frustrating as many of these items were summer gifts for friends.