Pottery Barn KidsReviews 305

Their organic bedsheets used to be soft and last for years. I just bought a replacement (animal print) and it feels like sandpaper. I went into the store to exchange them, thinking it was a bad "batch." Nope. They must have changed suppliers. The sheets are no longer worth the extra cost.

My daughter is expecting her first child and my first grandchild October 29,2024. In April I ordered the paxton small space manual recliner in heathered chenille pebble for her along with 95% of her baby things coming from Pottery Barn kids. I was disappointed that she had to wait 6 months to receive it and when it arrived on August 22,2024 it arrived past the delivery window with no calls from the driver and it arrived DAMAGED. When we spoke to someone in dispatch they put in for a replacement but was later contacted that they can't do a replacement until they come and pick up the chair and try to repair it. I did not pay over $1000 to get a chair that needs to be replaced. They informed me the earliest they could come to start the repair was in October which is her due date. If the chair could not be fixed they would replace it and the earliest she would get it would be January. REALLY! She wanted to have newborn pictures taken in the nursery but by the time the chair would get there the baby will be 3 months old. I choose Pottery Barn Kids because of the quality of the goods and their reputation. I am at this point very disappointed with the company.

I purchased a bed for my kids from Pottery Barn, and after moving houses, I unfortunately lost the hardware set needed to reassemble it. I visited three different Pottery Barn branches in Dubai, trying to request the hardware set to fix the bed. However, the customer service has been non-existent—no follow-up, no assistance, nothing. It's been four months, and the bed remains useless. This has been a deeply frustrating experience, and I regret buying from this brand. I strongly advise anyone purchasing furniture to thoroughly check the after-sales service, as my experience with Pottery Barn has been a big disappointment.

I was ordering a baby shower gift and the picture of the item said free shipping on 2 different screens, but once I put it in the cart and finished my transaction, It charged $29 for shipping.
I called customer service. The first woman I spoke to was very rude & she did not inform me that she was going to transfer me and all the sudden I was speaking to a different customer service rep. The second gentleman was very polite. He tried to be helpful but management said they could only give me a gift card for the shipping charges, but I do not have small children and do not shop at pottery barn kids so it did me no good.
I was very frustrated!

I will never order from Pottery Barn Kids again. I placed a fairly large order for furniture in which most of the order was delayed over 2.5 months and ended up being past my due date. I attempted to cancel the entire order, including the portion of the order that was admittedly not delayed since I had bought it with the intent of using it as a complete furniture set. Pottery Barn was useless. They refused to refund me the money or cancel the entire order. More frustrating was the fact that i spent countless hours on the phone with them, and while the customer service reps were always kind, the managers and supervisors made promises of return calls and emails without following through. They make it impossible to get in touch with anyone who can actually make a difference so all that ends up happening is talking with a customer service rep and getting told you will receive a call back and that the conversation is being noted so that there is a paper trail.

This company has the worst customer service I have ever experienced in my life. Ongoing issues with an order, nobody knows whats going on, and the customer service team is RUDE and unknowledgeable. If you need to receive this item for a specific date, don't buy it.

I received an email that my item shipped 2 weeks ago and nobody at PBK seems to care that its sitting in limbo somewhere. They won't follow up with me for another 14 days - an entire month after the item was supposedly shipped. Ive spent hours and days reaching out to them over the last 8 days. Everyone has said they are confused, provided extremely different information to me, provided inaccurate information to me, been extremely rude, told me to email then told me to call... list goes on and on. If you saw their email communications, its absurd.

Just awful and frustrating service all around and does not come close to matching the extremely overpriced tag on these items.

Returned a toy for months and did not receive refund, After call customer service, she said there was some issues with check-in in their system and confirmed they did receive the toy, and I shall expect the refund in 2 days, After 2 days, I noticed I only received partial payment I originally paid. Very unpleasant experience.

My son is in Kindergarten, he is not carrying large textbooks a day. He carries a folder, lunch and water bottle. The water bottle holder broke and they will not replace it. He started using this backpack in August when school started, it is now February and its broken. Their backpacks don't even last a full school year. When I reached out to customer service they were dismissive and said there was nothing they could do. Do not waste your money on a product that won't last from Aug - June!

Ordered a new backpack for my daughter in early August. The shipping date kept moving back until it eventually arrived in early November. The design was really cute and she loved it so I was ok with the wait, but then after two weeks (of light use by a first grader) one of the straps just completely tore and keeps getting worse. I'm kicking myself for assuming better quality. It should be a major red flag that they don't seem to have reviews on their site. Definitely never purchasing from them again.

Pottery Barn kids is really a joke. I do like their products, but what is it worth if you never get the right items plus Customer Service is not helpful at all. We gave them 3 chances to deliver the correct mattress and we always got the same wrong one.

We always had to store the wrong item, we had to spend hours on the phone with Customer Service, plus our sleeping situation was a construction side, as we were waiting for the right mattress to arrive. Well I am done with that shop and will never ever buy anything there again.

Top sheet was sent upside-down. Didn't notice until much later when I was in grandsons bedroom. Defect

I bought my daughter a backpack in August. She only carries her lunch, snack box & water bottle in it. It is already falling apart after less than 5 months of use. I spoke to customer service today and they stated there is no longer a warranty. Just a 30 day return policy. I won't be buying another backpack from them.

I wanted to purchase a couple of items off of PBK and to my surprise my cart updated after I placed the items in the cart. I reached out to customer service two different times and even tried to show them a picture of their website showing a different sale price. Both representatives were unwilling to assist me or offer any type of promo code. They don't value new customers at all and the customer service is all over the place. The first rep I spoke with was rude.

I have ordered personalized Abigail Jewelry Boxes for every one of my 7 granddaughters. They're incredibly overpriced for the quality you receive, but it's hard to change a tradition I began many years ago, tonight's experience may force me to.
A couple months ago, I ordered another box, but it arrived with terrible overspray on it from the monogramming process. They acknowledged there was a problem with that service, and reluctantly agreed to replace it. When I received the second shipment, I opened it and found the monogramming corrected, so I put it away for her birthday. Tonight, after she unwrapped it, we discovered that now the windup music doesn't work! I called AGAIN. They refused to replace this box saying it was outside their accepted time period. So, now I have a beautifully monogrammed 'musical' jewelry box WITHOUT music to gift my granddaughter on her 1st birthday.
They granted me a minor 15% discount if I would re-place the order, but of course Im expected to pay shipping, tax and surcharges all over again, making this small jewelry box cost over $100. I feel completely robbed!
Poor quality and service for a company that charges premium prices. Buyer BEWARE! :/

They are the worst ever. I bought 4 sets of boys kids sneetsets for my two grandsons.
Every time I wash them they need ironing.
Yes, they are cute, but require too much maintenance.
I have tried washing them together and drying them. Wrinkled
I have tried washing a set alone. Wrinkled.
Very poor quality

Hi, I purchased (like I do every year) 2 backpack's, 2 lunch pack's and 2 water bottles from PBK for my 2 grandchildren this year on 8-16-23, today is 8-9-23,1 Hello Kitty lunch pack arrived today. The monogram was all wrong, white, on Hello Kitty design my granddaughter's name disappeared into one of the hearts of the design and can't see the letter a. The design was too close to the top of the lunch pk. And all the letters a an other a, l I a we're all lost into the design, when a 1/2" below was just pink (no design at all) her name would have been visible and perfect. They would not fix the issue and said we can't help you! I could not believe it, all the yrs. I spent money at PBK's, I thought (because it was their mess-up, not mine) they would stand by their workmanship, and display amazing customer service! Sandy

I bought over 5k of my baby registry with them. The last Item was a gliding nursery chair which I bought at the store in palo alto. They told me it would be delivered in a month. I changed my mind after two weeks and cancelled the order, they refunded me partially and charged 180 dollars for shipping that never happend. Their policy was never disclosed to me. It was a terrible mistake and I will never shop at any pottery barn, pottery barn kids or sonoma. The worst experiene.

We ordered a $1300 rocking chair for our second baby and it broke within 9 months of using it. We had gotten a $300 chair from Target for our first born and that still works. When I called, they said they don't have a warranty on their furniture. Unbelievable. I will never be shopping at pottery barn kids or any of its sister stores again. I'll tell all my family and friends to stay away as well!

They simply shouldn't be in business. While some things are cute they cannot handle monogramming and basic customer service. I'm done shopping with them for good. Also, website is so full of bugs. It's 2023, operating a shopping cart shouldn't be so hard. Bye pottery barn nice knowing you