Here’s what consumers have asked with answers from Pottery Barn Kids staff and previous consumers.
Hi Vicki: We are so sorry to hear about your recent experience when you inquired about your order. Please email our elevated team at support@potterybarnkids.com and we can then reach out you directly. Thank you.
Both! They sale items that they do not have in stock and have no idea when or if the items will be back ordered. Impossible to get a refund.