Post Office

This is a review of The Post Office Crown Parade Upper Norwood London SE19.

The Post Office - as operated here - shows just how hopeless a service it has become. Putting the dreadful Post Office scandal aside - the staff here have a strange regard of what a retail service is - and how important a speedy and efficient service is, to compete with all the options of delivery that there now are.

With six customers in the queue a teller blatantly puts up her 'position closed' sign and keeps it closed while she faffs with a pile of envelopes. She defends her decision only when challenged - after it being obvious that she should have been dealing with her pile during a lull. Had she been sensitive to 'customer service' she would have apologised - and promised to "be with you shortly".

It was the time of day when the queue fluctuates to enable queuing customers to be served quickly. Hopeless. Her colleague in the next window was dealing with a customer with a protracted query - and hadn't a clue as to what a sense of urgency and efficiency are.

Some customers have to queue unnecessarily because the PO has agreed to print return labels for some online traders, like Music Magpie. You can't print them at home and just drop it in a post box - you have to queue at this hopeless PO. Why did they agree to this?

It's decisions like this - and the poor time management of the staff - oblivious to being a 'service' (they're doing you a favour!) - that is enabling a Czech millionaire to pick up the organisation for a song.

Have no fear - the new owner will have to make the PO more streamlined and with AI the jobs at Upper Norwood will disappear.

Time stands still - stationary - in Upper Norwood PO - it's written on their frontage sign! For years the spelling has been wrong - they mean 'stationery' - as in 'stationers' who sell office requirements! They can't even spell what their main retail proposition is!

However 'stationary' as in a non-moving queue is a more appropriate description of the service you'll get! They will only get further business from me as an absolute last final desperate resort. The printer of their signage was very perspicacious!

I am certain others have resolved to make this their last-resort post office too.

I think while the Post Office is a little expensive they really did a great job for me over the last few weeks as I have been selling odds and ends on Ebay to clear my pad. The website made it so clear that I was able to go to the my local branch and really have saved a bundle by knowing what to ask for when posting parcels. I recommend visiting the website before mailing anything as there are numerous different methods of posting with various charges.

Tempe AZ post office my mail and my neighbors mails always mixed up or lost i filed many complaints but this issue never been addressed it's been ongoing for the past 2 years now some of my mail either gets lost or gets mixed up with some else the Tempe managers are careless and neglect their reasons for being there

The United Kingdom Post Office offers a range of savings accounts and bonds provided by the Bank of Ireland. The interest rates are reasonable for accounts which still allow access to savings but dealing with the Post Office is a nightmare.

Their website is truly 1990s with no auto tab when entering login data and it is down so often that it's never guaranteed that login will be possible. Managing the accounts, as in viewing and moving money is fairly good but trying to open a new account such as a bond using existing savings is a waste of time as their help and advice is out of date and does not match the actual process.

Trying to get in touch with them by telephone is a waste of time as it takes forever to get through and when you do, don't expect any useful help. I spent three days trying to open a new savings bond and when I finally succeeded it took a week for them to even acknowledge my application and then I found that the account hadn't even been set up!

I'm moving my money elsewhere when my bonds mature, even if it means a lower interest rate!