website thubmnail of Popeye's
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Arkansas
1 review
0 helpful votes
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Omg! Omg! The Popeyes at Belleville Crossing has the worst customer service of all times. The entire staff needs to be fired. They all rude. From that girl name TT their managers on down is the worse. I swear this is absolutely the worst treatment you can receive. They all have bad attitudes they never speak They wait time is unbelievable long. I mean it's like a nightmare going in there. Pleeeaaase hire a new crew.

Date of experience: May 18, 2024
Mississippi
1 review
0 helpful votes
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Popeyes in Brandon Mississippi
May 20, 2024

It was the worst customer experience the employee was cursing out the manager they got my order wrong three times they gave me old chicken they gave me red beans and rice that was so dried up it was unable the manager Sharon was the worst manager I've ever seen manage anything the food was terrible

Date of experience: May 20, 2024
Canada
1 review
0 helpful votes
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Manager at Square One location very rude and cant give proper order also not the first time and when asked to correct gave same food and cold then yelled at me when I told her to correct order, customer service have been for two weeks to get a gift card for the order which was for 20.00 still not answer will not give me my money back

Date of experience: May 12, 2024
Washington
1 review
0 helpful votes
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Tiny chicken
April 19, 2024

Drumstick about the size of a wing, thigh not much bigger than a nugget. Never seen such small pieces before and I'm wondering where in the world you can buy it like these tiny "tots". At Marysville WA Popeyes Chicken.

Date of experience: April 19, 2024
Arizona
1 review
0 helpful votes
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Food POISONING
April 10, 2024

Went to Popeyes on Friday April 5,2024 and ordered the fish sandwich and ended up getting sick with food poisoning went to my PCP and it was food poisoning the worst thing that could happen to anyone. I guess you're never safe at restaurants like Popeyes or any other fast food joint. You take your life into your own hands. Stop serving the fish sandwich!

Date of experience: April 10, 2024
New Hampshire
3 reviews
1 helpful vote
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Wtf is this!? JUNK!
March 2, 2024

I don't understand all the raves I've heard about this chicken. Ate there for the first time and I ordered some tenders. They were absolutely tasteless. No herbs or spices, pieces were small and over cooked. Biscuits had more taste but unfortunately, it was salty tasting... a biscuit.
My daughter got the "signature" wings. Looked good but she almost chipped a tooth when she tried to bite into them. I could've taken chunks from the chicken and loaded them into my muzzle loader and used it as ammo. Just $#*!ty all the way around. Won't be ever eating there again. I'll stick with KFC!

Date of experience: March 2, 2024
Tennessee
1 review
0 helpful votes
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Upset
May 21, 2024

I have ate at Popeyes for years and am very angry. I have always gotten a 2peice dinner with a breast and a wing. Today I was told I could only get a breast and thigh. I do not eat thighs. You have just lost a frequent customer. Also my husband ordered the same a few weeks ago for me at work and I got a leg and thigh instead. Horrible service in Columbus ms.

Date of experience: May 21, 2024
Canada
1 review
4 helpful votes
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Not as ordered
January 3, 2023

Drive thru order, Mark Messier Trail Edmonton, Ordered 3 piece chicken and received tenders. Side was not with order, no receipt, short on change. Taking my money and then handling food with the same pair of gloves.

Date of experience: January 3, 2023
Texas
1 review
1 helpful vote
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Never Again
April 28, 2022

I remember when Popeyes was good food and happy to get it. I sit in a Popeyes at this moment in Ft Worth Texas and have vowed to myself never again will I spend a dime at Popeyes. Ordered Cajun fish. Watered down lemonade unappetizing three pieces of fish that looked worse than gas station fried fish served in a plain container. As soon as I saw it, it screamed" I am not gonna be any good for you" wished I had listened and just walked away from it. Bad to no taste - think elementary school food on a bad day. Hard to understand cashier. Popeyes - you cannot go down in chicken grease flames soon enough. Last dollar you will ever get from me or my family I promise. Man, you stink. But really. I could eat better from my own trash can. Feel sad for what you have become. What happened to you?

Date of experience: April 28, 2022
California
1 review
1 helpful vote
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Horrible service
July 9, 2022

I've never been to a restaurant so lazy dirty nasty bad service they close the doors early because they don't want to work they disrespect customers the owner of this Popeye said really reconsidering hiring young people they're very disrespectful

Date of experience: July 9, 2022
Canada
1 review
0 helpful votes
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I went there so many times, the people that are working are very rude and disrespectful and they don't care about the customers. I just hate being there I would never go there again. The serve the foods that are expire, it is very unhealthy. Government should pay attention to this restaurant.

Date of experience: May 4, 2024
Canada
1 review
0 helpful votes
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Oh my what a joke. Went to popeyes in north bay on lakeshore. To order are food. Packer looked confuse bagging food check it 3 times never have I waited for 43 minutes for my food. Won't see me back at that location

Date of experience: October 18, 2022
Arizona
1 review
0 helpful votes
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Terrible Tasting
December 17, 2023

Popeye's needs cooks who knows how to cook and know how to use the real Popeye spices. The chicken tastes like someone who has never cooked just threw it in the grease and fried it. More often than not it's nasty, no seasoning or just table salt on the chicken. Like a box of chocolate you never know what it's gonna taste like. The cooks are definitely not educated in Cajun or Black style cooking. We don't eat bland chicken. I will not be wasting money on this gross chicken ever again. I'm thinking of taking this nasty tasting chicken back to Popeye's and get my money back. $32 I just threw away!

Date of experience: December 17, 2023
Georgia
1 review
1 helpful vote
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Thirty Minutes Later
February 4, 2024

I'm sitting at the new Popeyes on Gateway. 11 customers have come thru since I ordered a chicken sandwich an I finally get mine. After 10 mins I asked about it she said it takes 6 mins to cook. Ok so I still had to wait 20 more mins

Date of experience: February 4, 2024
Georgia
1 review
3 helpful votes
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This is my second time, and my last There is no organization what so ever! I ordered on line expecting my order to be ready by the time I drove here (which is 15 min drive). They run out of food frequently and the service here is less then desired. No one even spoke to me after waiting 10 minutes. I see a lot of people standing around and the manager is barking orders! Someone needs to whip this place into shape! There is no excuse!

Date of experience: January 13, 2022
Florida
2 reviews
2 helpful votes
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I very much like their spicy tenders and until recently visited twice weekly. The Orange City, Florida location has declined in quality of product and certainly service. The staff is rude, obviously hate their job, and the customers they serve. I visited today and before I paid asked if everything i ordered was available. I learned to ask because they are almost always out of something. Even though I was told they had everything, it wasn't. The clerk got very upset that I wanted to cancel my order. I just walked out.

Date of experience: April 12, 2024
New York
1 review
0 helpful votes
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Customer Service
April 28, 2024

I have been in Michigan 13 years now and never had a good experience with Popeyes. Customer service is ghetto and rude. They always get my order wrong, even after they call my order back to me. Something is always missing in my order. Not sure how any of these people were hired. Never seen anything like it in my life.

Date of experience: April 28, 2024
Nevada
1 review
0 helpful votes
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Misleading
February 22, 2023

This is the second night purchasing shrimp at Popeyes in the Excalibur Casino Las Vegas Nevada. The sign says quarter pound of shrimp combo $8.99. But both nights when the guy rang it up it came out to be $12.99. On the second night I told one managers that the sign was wrong She offered me a free side but I told her I was not looking for a handout but the sign should be changed. Then someone else was complaining about their order being wrong and a different manager came up and I said to him that the sign was wrong. He told an employee to turn that sign off but that never happened. I think they're signed about customer satisfaction is as deceiving as their sign for shrimp. Just have to stick with KFC or Chick-fil-A I guess.

Date of experience: February 22, 2023
Michigan
1 review
0 helpful votes
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I spent $25 on tiny Chicken combos that where not cooked all the way and fries that weren't even fried. The drinks where just as bad water down and super small. People compare them with KFC I'd rather have KFC every day then Popeyes ever again.

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Date of experience: August 26, 2022
California
1 review
0 helpful votes
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I thought I would try Popeyes again,maybe just bad hire. So I went back after months passed. The new Blacken Chicken Sandwich cold,fries cold. The only thing that was supposed to be cold was my soda. Poor customer service it takes the employees at 20 minutes or more to serve you as well. There's lots of horse playing among employees. No one takes their job seriously. I remember when this store used to be Good years back,but now this location either needs to hire people who will actually work or close their doors for good. Market and Atlantic, Long Beach CA. Oh I threw everything away. Wasted good money.

Date of experience: November 15, 2022

Overview

Popeye's has a rating of 1.7 stars from 528 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popeye's most frequently mention customer service, chicken sandwich and fast food. Popeye's ranks 321st among Restaurants sites.

service
279
value
262
shipping
100
returns
111
quality
240
+96