PoolZoom

The photo was mis-leading. It showed an intact filter grid, not seperate fins. Not what I expected. Need better description

Pool pump part arrived on promised day, only 3 days. Price was about half what others were asking, and surprisingly was an original manufacturer's part. Worked perfectly. Seriously, the best on line purchase experience I've ever had.

They answered my questions promptly & had the parts I needed to repair my Aqua rite system. Shipping was also fast.

Purchased a pool tank bottom. Unfortunately, I purchased the wrong one. When I called the company to return it I was told I had to pay for return shipping and restocking fees. As you can imagine returning a heavy pool filter tank was not cheap. The website says 30 day returns but you have to look at fine print at the bottom of the website to know you won't get all your money back. I search long and hard for a sale and was extremely happy with the price but then I got the ball pulled from under me when I was told I had to pay for return shipping and restocking fee. I paid $539.90 plus $51.02 total $590.92 for the tank but only got back $462.26 back. A loss of $128.66. Buyers be ware. If you may need to return something think twice before buying from Poolzoom.

We ordered a new pool heater and when the unit they sent arrived and we un boxed it it had water in the heat exchanger before we connected it and after it was connected it leaked like a sieve. They said it would bake 8 to 12 weeks to replace and they were going to submit a shipping damage claim, but there was no shipping damage as the box was in perfect condition and the metal enclosure had no damage. It was a defective heat exchanger. It was clear to us that they were trying to sell a used unit as new and now they just keep delaying a refund. We have disputed our credit card. We have asked them to pick the unit up so we do not have the expense of disposing of it and they have not.

Buyer BEWARE! Site says receive in two days three days later still not shipped. Attempted to call message says we are too busy you must email. Very common complaint about this company they claim quick shipments to beat out thier competitors knowing thier claims are false. Zero customer service go to a more establised business that chooses honesty and customer service over false claims and made up positive reviews. Competitors claim shipment in 7-10 days which is why I chose this company.

Helped me with my order and she was awesome. She knew what I needed more than I did. The price was outstanding! Adcock Pool and supply wanted 192.96. I ended up paying 114. And some change! That's a savings of about 74.00 or 75.00 dollars. V zero saving from the other place. Hey on my Social Security need all the help I can get! And big super thank you to Rose who really made my day! By the way Rose means beautiful in Spanish! Jack Edwards I will be buying here from now on. Give Rose a raise!

This company has an unfortunate returns policy as a 3rd party seller on Amazon. Buyer beware! They will take your money and run!

I needed a filter pump housing after TX winter storm. Customer service found the part, sent the link to purchase and shipped quickly. 5 stars. Thank you Poolzoom.

Everything I needed was in stock, at a great price, and shipped fast! You won't go wrong shopping at this site, highly recommend.

We needed a part for our aging pool filter and Pool Zoom had it, and they had a diagram for our equipment to help us figure out what the part was called so we could order just the piece we needed. They even had two versions, an OEM and a generic. Both reasonably priced. We ordered and had the part in a couple days. It was the right part and arrived in excellent condition. We are very pleased. We will go back to Pool Zoom before hiring the expensive and grumpy service guy from the pool store again.

PowerClean Ultra In-Line Chlorinator - Clear Glass Lid, CTM-45-4001, $119.15. Exactly what I needed, a chlorinator that really works, at an excellent price, quick-shipped, with all the fittings needed for installation, except for the PVC cleaner and glue, of course. Photos: 1 - The white flow indicator is letting me know the system is working. 2 - The glass top lets me easily see if I need to add new chlorine tablets. 3 - Pool pump is off, no flow indicated. 4 - Photo from the opposite side.

Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email requesting return and refund. Buyer beware.

I purchased a Heat Exchange unit. The unit arrived in manufacturers original box and was damaged in transit.
Suggested shipping replacement in a second box to increase chance of survival. Replacement came packaged the same way and damaged again. Third attempt again requested second box no difference.
Now there are none left to ship I have been offered a refund. Very pleasant customer service people, but the actual service from their shipping department is terrible. 3 1/2 weeks later I still have no heater for may pool and looks like no more availability so summer with a cold pool Thanks!

Called for advise on what all I would need and man I spoke with was super knowledgeable! I even had to call back 10 minutes later because the seal kit he told me to order was out of stock. Off the top of his head he told me the exact part number of each seal to search for on their site to add to my cart. Received my order 4 days sooner than original expected delivery date here in Ky. I'm sorry to see others had problems, but I'll be a repeat customer for sure!

After an initial issue between sender and shipper, I received my important work chemicals after a text conversation with Jon within only a few short days via TX to OR. Thanks for figuring this out so quickly!

The part was an exact duplicate of what I needed. Replaced non working transformer and now all working good.

It is overall a good product but is only good to clean dirt of the bottom of the pool. It gets stuck on the smallest amount of leafs or another object.

Poolzoom.com had the best price on a replacement ozonator - DEL AOP 50 Ozone + UV Generator, up to 50k Gal. Appreciate the excellent communication confirming the order shipped with an accurate delivery date. Well done!

I highly recommend. Got the part within days and replaced it myself! I will use this service for all future pool repairs

Great service and quick turn around, received package before due date. Have used company before and I have referred to family and friends. Currently having work done -should be using before July 4 the holiday weekend. Cannot wait to use.

I ordered the Jandy pro series salt cell replacement but the site didn't make it look like my order went through. No emails to confirm my order, no orders to say it shipped or delivered. I was out of town and then leaving to go of the country so a few days go by and I ordered on Amazon for less $$$ ($428 total vs. $448). When I got home from the short trip, 2 boxes are there... Amazon and Pool Zoom. I figured I would return the Poolzoom one but they charge shipping and the original shipping that was free plus a restocking fee. So I'm keeping theirs and shipping back Amazon's since there's no charge to my refund on the Amazon return.

For every reviewer who has complained about the aftermarket pool scrubbers for Polaris cleaners, I share you frustration. They wear out within one to two weeks. I ordered the genuine Polaris scrubbers from Poolzoom and the price is the best I can find. These scrubbers you can find many places, but this vendor was least expensive and shipping was reasonable. I recommend.