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Buyer BEWARE! Site says receive in two days three days later still not shipped. Attempted to call message says we are too busy you must email. Very common complaint about this company they claim quick shipments to beat out thier competitors knowing thier claims are false. Zero customer service go to a more establised business that chooses honesty and customer service over false claims and made up positive reviews. Competitors claim shipment in 7-10 days which is why I chose this company.
Attempted to order a mass quantity of custom refrigerator magnets but needed a sample kit to determine the best size and shape. I ordered this sample kit 4 times. First order confirmation was for a paper sample kit, second time they sent my samples to a town in new jersey that i never heard of, third time never got a confirmation fourth time also no confirmation. These people use a foreign customer service that just screw everything up. I wondering if they are losing more money in orders then they are saving using this terrible call center. I know they lost my business which would have been substantial. I'm still looking for magnets but not here... DONT WASTE YOUR TIME LIKE I DID!
Hi David,
We appreciate you taking the time to leave us a review with UPrinting. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as gives us an opportunity to get better. We would like to hear more about your experience with UPrinting and will be sending you a direct message shortly.
Thank you,
Customer Care
David P.'s review of PoolZoom earned 2 Very Helpful votes
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Howdy David- We are sorry your item arrived a bit later than projected. Our estimated shipping times are based off of carrier standards in your area. Unfortunately things do happen in shipping. We appreciate your feedback but our shipping estimates are typically even longer than actual delivery times on most orders. We have some of the fastest shipping in the industry and in a lot of zip codes offer same or next day deliveries on all parts and even greatly needed chemicals. Thank you for the review and please let me know if there is anything I can do to assist in the future.
Sincerely,
dan@poolzoom.com
Manager, customer service