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I purchased a Heat Exchange unit. The unit arrived in manufacturers original box and was damaged in transit.
Suggested shipping replacement in a second box to increase chance of survival. Replacement came packaged the same way and damaged again. Third attempt again requested second box no difference.
Now there are none left to ship I have been offered a refund. Very pleasant customer service people, but the actual service from their shipping department is terrible. 3 1/2 weeks later I still have no heater for may pool and looks like no more availability so summer with a cold pool Thanks!
Tip for consumers:
The shipping department is the entire problem people all pleasant, helpful, all niceties overshadowed by an incompetent shipping department.
Products used:
NONE
Vincent R.'s review of PoolZoom earned 3 Very Helpful votes
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Howdy Vincent- Thank you for sending in this review. We are sorry you experienced such a hassle with the packaging of your product. We love hearing from our customers and value your feedback so much that we will be changing the way we package our items such as this. With heaters and freight orders inspection of the items upon arrival is key and it seems like as a customer, you did everything right. We are using your information to better our services and have been working with the manufacturers to strengthen packing of such items. Thank you again for sending this in & please keep Pool Zoom in mind for all your pool needs. We want to keep you swimming!
dan@poolzoom.com
Manager, customer service