PoolWarehouse

I bought a 27' x 54" Resin pool in April 2021. It was the Tennessean model with solar lighting at the 18 uprights. With the exception of the uprights, the rest of the pool and the liner seem to be good quality.
The problem with the uprights appeared as the pool was filling with water and it was time to install the uprights. These uprights are different than what most will think of, when they think of uprights. Usually these screw to the bottom and top plate. But these uprights are different. They do not screw in, they snap into the upper plate with a large tab. I found them very difficult to install. It took two people to keep the parts aligned, while applying significant pressure to get the tab to engage into the slot on the top plate. I found the only way I could get them to go together was with a technique of applying pressure on the tab with a screwdriver, while pushing hard and also tapping with a rubber mallet. They are hard to install, and I had trouble. With practice, I got better.
I knew right away I had damaged 1 of the uprights when I pried on it. Pool Warehouse did send a new one to replace it.
Later, I had another upright that kept falling, and after inspecting, I saw it was also damaged. After that, I carefully inspected all the uprights and found 1 more with a crack in the upright. The rest looked good.
Pool Warehouse deferred to the manufacturer of the pool, as to whether they would help, and replace the uprights. Trevi, who makes the pool pretty much said that since I pried on them, I voided the warranty.
My position is that this upright design with snap together parts is defective. It is too hard. I carefully read the directions hoping there was some easy way to make these uprights work. But the directions were for the style with screws. I am very good with tools. If I had trouble, everyone else will too. I asked them (Pool Warehouse or Trevi) to provide me information on others that have installed these uprights with no problem. Anyone. Installers, homeowners, or anyone that will verify they were able to install these same uprights without the problems that I had. Even though Trevi said "thousands" of these pools had been sold, they refused to let me talk to anyone else that had installed these.
I think what Trevi, and Pool Warehouse are missing, is that these uprights are DIFFERENT than all the other thousands of uprights they have sold. These are not the screw in type everyone knows about. And instead of listening to what I am saying that there is a problem with these specific uprights in being a defective design, they (Pool Warehouse and Trevi) found it easier to just ignore me.
I highly recommend anyone buying a pool from Pool Warehouse to carefully inspect the components when they arrive. If it comes with snap together resin uprights, you would be wise to stop, and look at the directions. It may be in your best interest to demand they send you the uprights listed in the directions, and not these snap together parts.

I do not generally write reviews. In this case I spent over $24,000 on a pool kit with this company. That order included a Tiger Shark pool cleaner that was never delivered. As you all know, over the past few years items ordered are never in stock or are seriously delayed. In my case it took about 2.5 to 3 months to get the first delivery. By this time it was October and getting the pool done as a DIY project was not going to happen. The next spring/
Summer various parts and pieces to the pool would show up via FedEx. Once I neared completion I figured out that my pool cleaner was still not delivered. I contacted them and they told me the following, "Hydra Pools does not have the shipping photos anymore for your pool kit shipment so they are denying any kind of claim for the missing pool cleaner."

It should also be noted that my 2' radius corners were the wrong height, had to have them replaced by hydra pools (apparently Pool Warehouse buys from them and does like a third party transaction which makes it more difficult to pin the problem on), my metal steps had holes punched in them for an option I did not order, they told me to put grey tape over the holes, I was talked into buying the aqua genie skimmers(Hydra Pools bought this company) that I think are a decent idea but the construction is not very good. They say to torque the screws at 21 inch pounds which is in incredibly light to seal a gasket meant to keep water from leaking from your pool. This is because people end up stripping out the plastic piloted holes for the skimmer face plate because the design is lacking in my opinion…. For example the pool light, which is made by a different manufacturer allows a much higher torque in their plastic to ensure a tighter bond to the gasket and prevent potential water leaks. Overall, I think they used Covid to short my order and this $975 falls straight to their bottom line of profit. Did anyone else get shorted by these guys? I am considering some other sort of action to attempt to get a refund since they are not going to send me the pool shark cleaner. Watch these guys and definitely make sure you track everything. Even if it take two hours to check a big load. Do not let the driver leave until you pull the packages apart and check off on every item

I am happy with the product and price. My dissatisfaction comes from the way your company handled the delivery. Apparently, your website states that deliveries are left at the curb. This was not conveyed at the time of purchase. The day before delivery, I received a 3 paragraph email making this point very clear. I told your representative that this does not make sense at all. What if it is raining or someone steals it before I can get it to my house? She was adamant that there was no way the freight delivery company could bring it into my garage or in any way step onto my property. She asked me if I had a son that could help me. The irony is that the delivery company was very nice and offered to bring it into my garage because it was raining that day. When the delivery company called to follow up, they said that part of the delivery service involved bringing the item to the closest part of the house like a garage. I would not order from your company again even though I am happy with the product due to your confusing and rude delivery restrictions. I ordered a foosball table. This is not an easy thing for one person to carry up her driveway.