Website is very thorough with lots of information available to help guide the decision process, the service and technical support is great. My only thought is; I would suggest getting more information on the tail gate service for delivery, I paid for it so in the in the case i wasn't home my wife would be able to receive the order without issue and i could move it with the fork lift when i got home. The packages were to large for the shipper to get off the truck with a pallet jack and if i wasn't home they would have had to reschedule. SO ask before you spend the extra money.
I bought a step, Tried to return it. They issued a return order. Then comeback saying it was a special order and it was standard. Was not explained anything about the return policy. The treatment I received was poor at best and had to eat a$1300 step because of the poor service.
Renee was very responsive to my questions.
My issue was resolved quickly and professionally. Will order again.
Instructions need updated. I ordered wall padding because a salesman told me I needed it but then I called to ask a question about it and a different salesman said I didn't need it. So I returned it and had to pay for shipping and a restocking fee. The salesman need to have their facts together.
Very happy with my purchase! As others have stated, the box is incredibly heavy. I was a little disappointed to find out the day before the delivery that they would not deliver to the second floor as I live in a condo but I gathered some friends and we made it work. The table is stunning and really just such an awesome find for the price. I had a similar problem with the benches not aligning perfectly but luckily it was the side with the hinges which is hidden under the table. Also note, the table top is very heavy which is great but also makes it a challenge to flip if you're by yourself. Lastly, I was expecting a black table which it's not it's more of a deep brown but again, the table is beautiful. Very happy with the purchase and I hope it holds up over time!
Placing an order on the website was very easy but I wanted to ask customer service a question I called at 2:00pm today and left a message and at 5:00pm still have not received a call back. Called the 800 number again and I was caller 6 and it looks like they will be closed for the day before I get to talk, guess I will go ahead and place my order.
Had exactly what I needed. Service was excellent and my order was delivered quickly. Item was authentic and worked perfectly.
Ordering process was fast and easy, time will tell on delivery and product quality. Delivery was fast and professional, the product was packed well and undamaged. Only used the sauna twice and it seems to work well. Again, only time will tell.
Matt was super helpful. Ensured the product I needed was in stock and verified it was the correct one.
Easy to order, pump was on back order was kept up to date with getting one. Refunded money on the pump quickly.
I had a great experience with pool warehouse. I installed my own pool kit. The quality of there kits are outstanding. They are very easy to assemble with medium to low contruction knowledge. I have no complaints
Ordering was simple. The items were received very quickly and in perfect condition. I would use them again.
I haven't received my pool yet but the customer service agent, Renee Bryant, was very nice and helpful
Could not ask for better service when I had to cancel an order. Work with me each step of the process and returned my emails very fast.
Quick delivery and replaced damaged product in a very fast manner. Chair is great! Would recommend dealing with this company!
Matt did a great job with resources to help me track my order.
I would recommend him as being very helpful.
It was exactly as ordered, arrived earlier than expected We have loved every minute of our outdoor pool table
Delivered quickly and part was as advertised. Best price I could find. Other companies were out of stock.
Wide range of products with competitive prices. Great staff, helps answers your questions extremely fast.
Good service but I am not at all happy with the pool ladder I purchased. Instructions are terrible, poorly written etc... Instructions say fill ladder legs with 40lbs of sand, but the legs have hole in them, sand would empty into the pool. Overall poor quality product
Overview
PoolWarehouse has a rating of 2.6 stars from 920 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolWarehouse most frequently mention business days, credit card and return policy. PoolWarehouse ranks 2nd among Swimming Pool sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members