PoolWarehouseReviews 923

I received the part I ordered, it was the wrong part. I inquired about returning the part. Was told I had to pay for shipping, and 20-30% restocking fee. I sent the part back about 3-4 weeks ago and still haven't received a refund.

From start to finish our pool took a year to be completed. Everything did not arrive in one shipment as assumed and that was ok because we set our expectations low. With a project like installing an inground pool you should be mentally prepared to have a lot of set backs.
The was a wall and a couple braces missing from one of our shipments. No big deal, completed the ticket and they were shipped in a few weeks. YES we did make our delivery guy wait while our installer went through every single item. Offered him a drink and snacks! We had some issues along the way and every single time I reached out Chelsey W was responsive and helpful. Again, expectations were lower so I did not expect an immediate response. Every once in awhile it would take a day or 2. Not s big deal considering the amount of emails she probably per day. We received excellent customer service and I would recommend or use Pool Warehouse again. Jeanette was helpful when we put the pool package together as well. We were missing screws for our returns and Chelsey mailed them that day. Our PB was a Mormon though so I'm beginning to think he misplaced them. Either way we could not have had a better experience and wanted to shout out Chelsey W for amazing customer service!

I ordered this for a new pool, and it fits perfectly. I installed it myself, using the instructions, with no problems. It looks great and it's nice to see the falling leaves on top of the cover instead of in the pool.

Highly recommended.

Pool table was delivered promptly to our front driveway. My husband and older son carefully unpacked and moved it in. These were the two defects found on either sides of the table. You can't return the table. For the price, we will live with the defects and will cover them up or repair ourselves. It's a very nice table otherwise. Our family is using it a lot!

The cover arrived on time. And at the same time that was initially quoted to me. The cover was boxed very well. The installation took about two hours. And NO problems. This cover is tough!

I ordered my pool and paid for it. I received a call from a shipping company telling me the pool was coming with a 10 hr window. I said that wasn't realistic with my work. She said "YOU" can call us back. She said they would call me with a 1 hr advance for delivery.

When to the store, got 2 text messages, one said order shipped, one said order delivered. Within 30 min of each other.

Nightmare begins. Pool left out on the street. Pool damaged. I provide them with pictures.

A week and a half before they pick the pool, NOT THE SAME OR NEXT DAY as I was told. Then they start with they cant control the carrier! Their carrier!

Pool finally gets picked up. They make me wait another week to "Verify" the pool. Then they send a new one. It took almost a month to get the pool here and by that time it was a week from September. TO LATE TO PUT IT UP BEFORE WINTER COMING.

ALSO WASNT DELIVERED BY THE SAME CARRIER. I WAS TOLD THE FIRST CARRIER WAS THE ONLY ONE.

Once they have your money you are at their mercy.

Order #******* (July 1,2022)
Product Quantity Price
27' Round 52" Deep Mt. Loch Above Ground Pool Kit
This item ships in 5 to 7 business days.
Product image
1 $1,785.00

Ordered two pool ledge loungers. The quality was not what I expected when I opened the box. Cheap plastic and they do not stay put (float up) Called to return and they want to charge 30% re-stocking fee and shipping to return. $1400 purchase I'm forced to keep or give $400-$500 to return. Not a happy customer. Horrible return policy.

The pool chairs I ordered are for depth of only 9". My Baja shelf is deeper so these chairs float. I couldn't return them without a hefty restocking fee and delivery fee.

We received the table which is very nice and sturdy. But there was a rip through the box so the cover of the table is scratched right in the middle of the table. It is very sad for something that was not cheap and that we have wanted for so long to not look good from the beginning.

The table is great, quality is good as far I understood is not solid wood and the playing area is MDF not stone if not the table will be way heavier and difficult to move, for the price and space that I have is perfect.
The balls set are fine and cue are really basic but I have my own so that's not a big issue.
No damages during shipping, you will receive the table on a pallet with 2 boxes, 2 people can move the table if you have a 4 wheel slider, just keep and eye where you're pulling and lifting.
The color is not solid black but that's fine for me, finally Im able to get a pool table inside my apartment

Avoid this company at all cost. The item received was very late, in general packaging and not complete. No padding in the box and impossible to return. Customer service has been horrible to deal with and will not take back the product ordered. We nor our friends will order from this company again. Only thing that could redeem this review is if the owner contacted me directly to correct the issue.

Had exactly what I needed. Service was excellent and my order was delivered quickly. Item was authentic and worked perfectly.

I purchased a pool robot, caddy, cover and extra filters. They shipped fine but, then there were problems. The robot (Dolphin Triton PS) was a piece of junk. I tried to return the product and pool warehouse told me they are not able to do returns without working directly through the vendor for support first otherwise there is a restocking fee (20%) and I would have to pay for the shipping.

I called Maytronics and worked with a support person that was able to determine the machine needed to be returned. They even got on the phone with someone from pool warehouse to confirm it was OK to let me return this defective machine.

3 days later, still nothing from pool warehouse. So I called back in. Now, despite all that had been done, they still have no idea if they can give me a refund! They said they want me to reach out to the vendor again to double check to ensure they are ok with me returning it! Wait what?! Didn't we do this already? This second person I was talking to was the manager...

This is a mess. Please stay away... take my word for it.

I bought this item for my daughter. She has an above-ground 22' pool that needed cleaning badly on the bottom. When we received it and wanted to try it out it could not be used because her pool does not have a scammer or something like that. For as much as I paid for this I was very disappointed.;(

The gauge for the Pentair filter pump arrived in good shape. It was easy to install. It is still working well.