PoolSupplyWorldReviews 297

I need to start by saying I have ordered from Pool Supply World previously and have been satisfied. However, today I wasted a half an hour trying to order a booster pump. I ordered online and paid through Paypal. When I got to the 'place order' screen, I noticed it had an incomplete shipping address. The "customer service" rep that finally answered my call said I should go back and correct the address with Paypal. But Paypal had the correct address. When Paypal website communicated my address to Pool Supply World website, their web site was not able to take the complete address with suite number. The "customer service" rep finally said I should then just place the order anyway and then call back after to correct the address before it ships. As a business owner, I guess I just cannot understand this kind of weak response from a customer service rep. I will go elsewhere, its easier.

They use OEM part numbers and supply generics without indication on site. Unlike other sites they only indicate if the part is OEM.
They do not process returns for anything less than $20.00.
Their site menu when used to find parts for specific indications is difficult to use and may not return the right part. In my case the o-ring for the 3 hp waterco pump rather than the 2 hp pump - the description just said o-ring for the pump without hp indication. There is one seal which fits all of the pumps. 5 - 2.5 hp and one which fits only the 3 hp. The search only returns the 3 hp o-ring with no hp distinction. They will only accept responsibility if you speak with their rep before you buy.
Unlike other websites they do not have exploded views of equipment to choose parts.
Other sites are easier to use and more accommodating

Awefull experience. I did not get the brand name that's advertised in their website. Their only explanation was "believe me it is made up of the same chemical". That's like buying a brand name medication and once you have made the purchase they tell you that you got a genetic brand. As a customer you are left with a feeling of deceit and cheat. These guys have some guts, instead of taking their stuff back and reimbursing my money or even give you a discount... they have the guts of telling to spend $150 and they will discount $10. What a insult... Read the BBB review. There is a whole bunch of clients that have been deceived and cheated like by the Pool Supply World.

Be careful, they hide their cheat and deceit behind a supposed disclosure I can't find.

Prices were great and delivery was quick!
0 issues! Will definitely recommend them to friends. Will use them again in future for supplies.

My card was charged for my full order. When the order didn't arrive on delivery date, I called to inquire. Rep couldn't give me any info about my order and only placed an inquiry email stating they would investigate and let me know. Hours later I received part of my order, then days later I received an email stating the rest of my order could not be filled. Then of course it was over a week before I received a refund. Poor communication, poor way of doing business, poor and untrue website advertising. Not interested in using a company that false advertises and uses my money!

If the Techinical representatives had considered the Tech information that I relayed to them, I would have received the proper motor! Instead I have to go thru sending pictures of my return and huge delays! The good news is that I contacted your pool motor vendor and they gave me the appropriate pool motor information and I am awaiting arrival of a new pool motor from you folks So much for your technical help! Had to go to your vendor! Your technical people should have been able to help me otherwise why would they have a technical position!