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2 reviews
17 helpful votes
Follow Alan D.
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Used to be a good game site, although support was poor, ther weren't too many problems. The last month, more and more of the games won't load; pogo blames Flash, Java, your browser, anything but themselves! Now they seem to have deleted all of the posts complaining about it. I give up.

Date of experience: August 8, 2015
Iowa
3 reviews
37 helpful votes
Follow Wanda M.
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Customer service help is awful. Prizes are NOT awarded ( in my case one prize of $20 was awarded after begging for 6 months, my other prize of $25 was never given to me). If they actually wanted you to "collect" your award they would have a better system than telling you to check your "spam" everyday, oh and if you miss it, well tuff. It's a scam and joke. On their parlor game slots you have to wait 24 hours to collect the coins to play, trying to remember what time you played the day before is asinine. Games freeze and HD games stink. Because of all this "awfulness" wouldn't pay to join POGO... period. Save your money people.

Date of experience: June 11, 2019
Texas
1 review
1 helpful vote
Follow Gary R.
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I've been with Pogo for over 10 years. It have let much of itself wither on the vine. Used to be able to purchase stand alone games. That's gone. I couldn't begin to name the huge library content that has faded away, as will I reluctantly.

Date of experience: November 22, 2020
Massachusetts
1 review
18 helpful votes
Follow christina g.
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Shut your site down! You steal customers money and give them a $#*!ty game site that constantly kicks us off and we never ever win dam prize! I know 287 Pogo user who are leaving! Take 287 times the $40 you suck from all of us and deduct it from your crook pockets! I`m pushing for 1000 plus user to leave your scamming site!
I`f anyone is interested in joining us just to get these scammers or the internet send me a message here :))

Date of experience: August 10, 2015
Florida
1 review
15 helpful votes
Follow Annie O.
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Terrible site and games
January 12, 2018

Outdated games aimed at the elderly. Pogo presumes we all have a mentality of a 3 year old. Very difficult to communicate with staff; they respond in a condescending manner and if you are critical they can ban you from forums. High yearly membership cost for which you get to win worthless tokens and make up little avatars and collect stupid badges. (not real badges-- virtual badges.) To top that off- you can actually gift those badges to your loved one for Christmas or send them to friends Paid member are forced to buy things for cash if they like a game and want to play it. As lame as it gets. Stay away.

Date of experience: January 12, 2018
Missouri
1 review
14 helpful votes
Follow sperry s.
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Pogo is in the business of making money. Period. Electronic Arts supported the site by placing ads between games or rounds of games. Perfectly understandable and acceptable.

Now, they stop the game every 2-3 minutes of gameplay and run a 15-30 second ad. Suffice it to say this breaks the flow of the game making it unpleasant at best and unplayable at worst.

Date of experience: June 1, 2013
Pennsylvania
1 review
7 helpful votes
Follow m T.
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The games are great WHEN they work. Everyday it is a new problem. Getting help is almost impossible. If you do manage to get through to someone they either don't understand what you are trying to tell them or just spit out the company line: It's your computer! I have spent hours trying resolve Java issues, screwed up my computer and had to install and uninstall so many times it is stupid!
If I could find another Scrabble game as good I would leave. It is hardly a pleasure playing on this site anymore with all the stupid changes that don't improve the game going on.

Date of experience: February 15, 2014
California
2 reviews
13 helpful votes
Follow James D.
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Pogo a sham
April 3, 2015

Played checkers on pogo and either the system is hacked or those who control the games completely cheat regularly. I'm an expert checkers player and thats how I can see it, but also you can count the checkermen and see when more have been added. Like msn games, same thing. Also as indicated by other reviewers language is totally foul. Don't allow your children to play here.

Date of experience: April 3, 2015
Missouri
1 review
51 helpful votes
Follow Kelly T.
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Pogo changes suck
December 27, 2019

I paid for a year long subscription. Midway through the year, they take away ALL of the games I play. Literally ALL of them with their updates. The games list available seems to be cut in half. I argued with them for more than an hour on chat to have my account refunded for the games that I paid for and are no longer available. They refuse to give me a refund because I didn't ask for it within 2 days of being charged. Apparently I was supposed to look in my crystal ball back in August to know my games were going away in the future.

Date of experience: December 27, 2019
Ohio
4 reviews
14 helpful votes
Follow Kat S.
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Pogo Sucks
March 14, 2017

Pogo sucks. Why aren't you people working on the site problems as in can't sign in, games won't load, getting booted constantly, mouse freezing, games freezing instead of telling us to update this, clear out that, reload this all the BS that we constantly do and it still doesn't work Even bought a new computer with windows 10 and Pogo works even worse that ever. Concept is great, performance not even worth mentioning let alone paying for. Been on computer for 3 hours before a game even loaded. Yep, Pogo sucks worse and worse every day.

Date of experience: March 14, 2017
Canada
1 review
88 helpful votes
Follow Elizabeth T.
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I've been a paying member on pogo for over a decade, all of my daily favorites are now gone, zero interaction with others. I remember the days when people would actually win $2000+ jackpots. Okay, I can do without that but it was the interaction with other actual players that made it fun. I won't be renewing my membership, it's now a joke and has nothing to hold my attention nor spend my time.

Date of experience: January 4, 2020
Louisiana
1 review
6 helpful votes
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Pogo
September 9, 2017

Pogo has their picks, I get crappy cards every time I play spades, or hearts, people do cheat the opponents have friends be your partner and deliberately cause you to lose. But thanks to the we are special Mozilla fire fox people cant play pogo any more not compatible with pogo. Google chrome the same but not as bad, I E, 11 crashes and freezes up, some one else needs to get programing better than Microsoft's crap

Date of experience: September 8, 2017
Illinois
1 review
5 helpful votes
Follow SHIRLEE C.
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I haven't been able to loan some of the games for a time now. Yesterday POGO changed the format of Crossword Cove the "English" version (or that is my understanding). This is the deciding factor in not renewing my subscription for another year - and I have been a subscriber for approximately 10 years. It really is too bad.

Date of experience: August 2, 2017
Texas
4 reviews
9 helpful votes
Follow Darla L.
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Pogo
May 18, 2015

I use to Love this site and played it daily for years, use to even buy it for others to play with me. About a year or so ago it changed, for the membership price, it is not worth it anymore. You have to play forever to even win a wall paper, let alone a free gift. I can find fun online games that are free that work just as well..

Date of experience: May 17, 2015
New York
1 review
18 helpful votes
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Pogo Offers No Support
January 31, 2019

I 've playing on pogo for years. The site has always been highly unstable, replete with crashes and glitches. But now it is unbearable. I simply cannot sign on and there is no support to walk me through the problem.

When pogo works, it can be a lot of fun. BUT it has become more and more problematic and is now far more trouble than it's worth,

Date of experience: January 31, 2019
Canada
1 review
14 helpful votes
Follow Sheila M.
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Maybe you would like to tell me WHY I should use your sight? It is both frustrating and REALLY. I should TRY to play a game just to have it not open? One would think with todays technology that you people making all the bucks would be able to figure out how we the consumer can play ANY game on pogo without having to do "this and that" come on people get your stuff together... you are supposed to be the experts!... well maybe.

Date of experience: March 9, 2016
New Jersey
1 review
8 helpful votes
Follow z d.
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POGO SUCKS
June 21, 2017

Sick of the bull$#*! of POGO. THEY DONT $#*!ING CARE. I pay for club yet I don't get what I pay for. Any idiot can report a person and they will suspend you. So 3 times and you are banned forever. They do that so we will pay for a new account. They should be sued. Games don't work: There are some idiots who free the the lobbies with programs. Especially High Stakes Pool room 020. Pogo doesn't give a $#*!. Have informed them. Others have also. They JUST DONT CARE. Many other complaints. I have a screen name that was suspended twice by idiots. Should have been been back after a week. Still banned. Its been over a year now. They rob you of your money. DONT GO TO POGO. Its a bad game site. If you need help you are taken to foreign countries who have no clue of anything about the site. They don't speak English well, and well make you so angry. Save yourselves!

Date of experience: June 21, 2017
Virginia
1 review
15 helpful votes
Follow Physhel S.
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I have been a member for almost 10 years. 3 weeks ago my credit card got hacked. I went into all the places I used it and deleted it. I was issued a new one, went in to add a new card to Pog and they refused it. My husband tried his 3 cards, all refused. I still had weeks left on my Pogo account. Try to contact this company, its impossible. Emailing is out of the question and forget their Pogo email Help, that is ridiculous. So here I am 10 years into this site, and now with 3 weeks left, suddenly I can't renew or entire any credit card. Save your 40 bucks people, if the site has no customer service, don't waste your time...

Date of experience: June 19, 2013
Ohio
1 review
27 helpful votes
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Childlike and Boring!
September 15, 2020

I joined POGO in 2002, played daily for years. They got rid of chat, then the games I enjoyed playing and replaced them with games from the Bigfish website. They are literally made for children! I cancelled my membership. I honestly thought it ws just me until I read other reviews. What a shame nothing like the original Pogo exists anymore!

Date of experience: September 15, 2020
Virginia
1 review
6 helpful votes
Follow Ymommies L.
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I cannot go back to a place where the planning and preparation for change was a complete train wreck. Just about everyone I know has left POGO, cancelled memberships and have picked up something else to do. I was a paid subscriber for years, if not a few decades. In my opinion, they wanted to attract a younger set of people and allow the games to be played on mobile devices. But, the crowd that had supported Pogo felt left out and shocked that the place was turned upside down. There WAS plenty of warning - and time - to convert alot of those games to HTML 5. Now, in my opinion, its more like a gambling casino with strict rules. Limited amount of chats. All games that have option for mini purchases to keep them going. That's not my style and that is why they lost me as a member, and probably a lot more as well.

Date of experience: October 2, 2020

Overview

Pogo has a rating of 1.3 stars from 302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pogo most frequently mention customer service, credit card and favorite games. Pogo ranks 934th among Games sites.

service
33
value
32
shipping
10
returns
11
quality
29