Wanda M.

Purchased a Jessica Simpson coat and the entire right pocket and lining was ripped. So if you put something in the pocket it would fall all the way down to the hem. They are not great about getting back to customer other than to say they will get back to me, keep saying they need to investigate? I sent photos of the torn pocket/lining not sure what there is to investigate. The coat is defective PERIOD, NOT ROCKET SCIENCE BHFO. Coat has been hanging in my closet now for week while they "investigate". Once again me, the customer has to go through the hassle, not them. So bottom line they send out a defective product, they got paid for the coat and I get to wait while they investigate, got it. Over it.

Okay, so today I received my bracelet and it is very, very nice! HOWEVER, I did not receive any type of notification that it was being shipped nor did I get any answer from "support" regarding my question to them in several emails to them. Also the phone number listed on the invoice is still NOT IN SERVICE. So go figure folks. Not sure what is up with company but as I stated the product (bracelet) is wonderful but customer service is really non-existent. 5 stars for the product but 1 star for customer service.

Customer service help is awful. Prizes are NOT awarded ( in my case one prize of $20 was awarded after begging for 6 months, my other prize of $25 was never given to me). If they actually wanted you to "collect" your award they would have a better system than telling you to check your "spam" everyday, oh and if you miss it, well tuff. It's a scam and joke. On their parlor game slots you have to wait 24 hours to collect the coins to play, trying to remember what time you played the day before is asinine. Games freeze and HD games stink. Because of all this "awfulness" wouldn't pay to join POGO... period. Save your money people.