Pogo

The new Pogo embedded game formats look horrible and won't load at all for a lot of their customers. Their customer service is somewhere between the worst ever and nonexistent. The parent company, EA, wasn't voted 'Worst Company in America' this year for no reason. They're losing customers over a format people hate, and instead of admitting they made a mistake, they ignore customers and/or treat them like crap. While all of the problems with their new format have been going on literally for months now, EA/Pogo continues to defraud many of their customers by continuing to collect yearly fees or refusing refunds for a service they can no longer provide because they can't get the things to work despite assurances that they were 'working on it' which might have been believed when they first reported that months ago--by now it's apparent they can't fix the problems with the new format and that they have absolutely no regard for their customers at all.

But now they've changed the whole look making it more "kid" stuff. Some of the best games have been retired. Also, games are continually not loading or freezing so you need to restart and lose all your progress. Playing certain games that have challenges - the progress isn't credited. And what the heck are Pogis? It's supposed to be some kind of reward but it's pointless. Maybe it's a kid thing but they're losing the adult players real fast!

I've been with POGO since 2003. One of the features I like is Chat but the new format has no chat. It's nice when you can congratulate people on their scores. The POGO tokens we an indication of how well we've done and how long we've been there, no more tokens in the new format. They are still running challenges where they expect you to buy games with the gems that we paid for. They are deleting games the we bought. It's stealing. With the new HD format I can only play for a few minutes (if I'm lucky) and I get thrown out of the room and lose all the progress on that game. It happens on ALL HD games. I won't be re enrolling.

Having competed with unknown Scrabble player with multiple skills levels, it seems as though the game, consistently, progress at a mere snail's pace. Rather, when playing against the computer, the game is finished in half the time.

Don't misconstrue my opinion, I'm uninterested in winning; however, when one perpetually takes the entire two minutes, and then appears with a word that takes a Scrabble dictionary to produce, it smells of a good deal like "cheating," Where is the true competition in that?

This is a free site with a lot of games to play, usually great chat also. There is a Club Pogo that you can join and pay for. I have been a member for 6 years. You can win prizes and money without being a member. I have won a gift certificate for 25 dollars from Target. It took 2 months for them to send it. My friend in Canada won 1500 dollars. And yes she did get her money. It just took a while to get it. If your a stay at home person, I would say, join the club. You play for badges, there is a mini person you can dress also. I spend about 100 dollars a year here. We live in a small town and I am a housewife so this is not a huge expense in my opinion. I now have friends all over the U.S. and the world.

I've been an avid scrabble player for many years and I use to enjoy playing on Pogo. I have a lot of scrabble buddies that I have met over the past 10 years and I still can't believe they screwed everything up with this new crap they have replaced it with. You have to be kidding me if you really and truly believe this was an upgrade for your site. This was by all measures a major down grade and I am still searching for a new scrabble site to get my fix.
I still play there but not nearly as much as I did before you guys messed up everything. Unbelievable!

These people are pirates. I caught a debit on my checking account 2 years after cancelling my subscription to stop them from auto-renewing my subsription. Apparently they already took my money the year before, and surely would have banged my card every year until i died or changed my bank account. Maybe even after i died. Live chat is the only way i found to contact them, and they promised a refund if i let the (pending) transaction go through. These people are pirates i am shocked the united states allows people to do business like this. I am even more shocked electronic arts has their name on this. Oh well at least i know whose products to boycott

I have been a member for 10 years. It was great until a few years ago it started going downhill. Now many of the games are broken and unplayable. There is NO customer service. My favorite game has been glitched for 10 months now, effects a large percent of players and get this-- POGO refuses to provide any kind of feedback or even acknowledges there is a problem. The game will not work and absolute silence from POGO for 10 months. Games freeze in play, points don't tally correctly, screens and windows only partially show or load, you have to change your computer setting to play some games and change back to play others. Sometimes you have to change browsers to play various games. Navigating the site has become more of a quagmire with each "improvement". Gaming challenges are simple- if you are willing to pay extra money, in the past these challenges were equal to all members. Its a shame that was once a successful enjoyable gaming site has sold out to greed.

I have been a member for some ten years and posted a joke which was deemed not politically correct and was warned, I bet it was not even a club member who reported me. I will not be told what jokes to tell and who to tell them too. Snowflakes can get lost. I have been a club pogo member and spent a lot of money on the site and this is how they treat paying customers. I have appealed and have heard nothing, sort it out or you will lose the few remaining customers you have left. While I still live in the West and we have freedom of speech here and not Sharia Law, I will use my rights. Humour and Levity are not offensive among my friends, only to the serially offended

EA got id of pogo as we knew it. What is the use of challenges if you don't win tokens? Why buy gems just to finish a game? It was fun to win tokens & go shopping at the mini mall. And what about the chat and friends?

I want a refund of my unused months. EA is IMPOSSIBLE to deal with. Going shopping at the mini mall was fun and the way hey did it made it seem like you were really "buying" something. I cut my shopping on-line and in store in half.

When the fun goes away form a platform, it is time to stop.

They've been sneaking Ad times up in the last two months. Originally it was 30 second Ad for first game and then 30 for consecutive. Then they inched it up to 35 for first and 30 for consecutive. Now today I note it is an incredible 40 seconds for the first Ad,

I'm finished with Pogo. If you're a super good player you get three uninterrupted games... occasionally four. The Ad is repetitive and far too LONG. I wouldn't buy any of the products because I'm so angered by the Ads. And Pogo's free trial was interrupted with silly pop-up messages. Big FAIL.

Well with the new updated Pogo, there are now no free challenges. I used to get a couple per week, Now none,. You have to use gems now to buy the challenges. And you have to buy the gems. So, they are making you pay for these challenges. NOT HAPPENING.
It used to be you could use your tokens to enter prize giveaways. They long since stopped that.
To me - I get nothing for my 10 million tokens.
The only advantage to a paid subscription is no advertising.
Will not be renewing.