Pogo

Today, we have learned that in March 2020, POGO is getting rid of about 50 games many people have played over the years. I absolutely HATE their new HD money hog games where you have to pay and pay and PAY in order to play, even though you pay them a yearly fee. Some of the games they are getting rid of, MANY of us have paid extra to play the chapters. Now, we learn we have WASTED all of that money.

I have been with POGO for a number of years, but this will be my last year. They are nothing but money grabbers now.

Summer of 2017 I had a problem playing the games. Their techs could not help me so I asked for my account to be cancelled. They said they would. In December I got a charge and so I phoned them and they apologized and refunded me the money and then said they would make sure the account was canceled. January 2019 I got another charge. I did not notice it right away as I was on vacation for a month. Now they tell me that it is more than 7 days and they will not refund my money. IT IS THERE FAULT BUT THEY WILL NOT FIX IT. I have tried logging into my account to make sure it is cancelled but the system will not let me in!

What a disappointment POGO is. Played some Hasbro board games i enjoy playing for free. I can live with all the advertisement when it is free. I thought the slow loading or not loading at all was do to the advertisements. The hook form POGO is to become a member in Club POGO to avoid the advertisement. So the fish that i am the hook was set and i coughed up the yearly $40 to join. All along thinking i would now be able to play the Hasbro board games without disruptions. WRONG! Although now there was no interruptions with advertisements, the site would still freeze up or not even load up the game at all. Thank goodness i had a 30 day free trial with my membership before my credit card was charged, because it only took me 2 days of not being able to even play one game before i canceled my membership. My suggestion is that seeing all these complaints with obviously no resolve, is to start sending Hasbro our complaints. I'm sure that Hasbro would look into protecting their names reputation & licenses that are under the EA umbrella. If POGO were to lose this license they would just fade away and be a site of the past. If you are writting a complaint be sure to add Hasbro's name.
LL

No more! I've been a member since 2007 so 13 years. I've taken my auto-renew off and I will no longer subscribe or play on this site once all their on-going changes are complete, sometime this summer. Many games are like moving cards/pieces, etc thru Jello. Others load sometimes, dump you out or freeze in the middle of a game. It used to be a community kind of play where players were able to talk to each other, you could customize your "avatar" which was much more than that. Many, many forms of Mahjong and hidden object games. Worst is that you end up having to buy "gems" to "buy" extras just to finish some of the games if you want to do it in any reasonable time anyhow. One woman posted that she'd tried the same level of one of the games 538 times (she refused to pay extra to win) and still hadn't gotten thru it. No more. This is more like a kiddie-cartoon kind of site now. Graphics used to be geared to adults, now looks more like 4-12 year olds. Really a shame, I'm going to miss Pogo, but it's not worth playing for much longer.

This site has a ton of games. Little by little the few I saved stop working. I'm down to only a small handful I actually play, one of them is called mahjong escape. Not long ago when you try to get on that game, the site sends you to an unrelated game. And good luck trying to find a way to report this. They do have a forum board but it's only user to user support. This is on their end so users can't do anything. Some people can get on, but reports of this glitch are many and there is no help to be found. Searching through google, (pogo is run by EA games) I managed to come up with a support contact page and submitted a ticket. To which I get back, in part,
Copy;
"If you need an immediate fix to continue playing a game, go back to EA Help and select a topic other than Report a bug."

So if you have encountered a BUG you cannot send in a BUG REPORT?
How stupid is that?
A game linking into another game is a glitch ON THEIR END. It has nothing to do with browsers, cookies, cache or any of the usual nonsense support always sends. It's a bad link. Some programer was asleep and goofed. But with no way to contact anyone, there it sits.

And people actually PAY to be "premium" members on here?

Companies who make communication with their own customers impossible or next to impossible will always get a zero rating from me.

Oh. I have had this same issue with games I bought and installed onto my computer. Support is nowhere to be found. I have avoided buying ANYTHING from EA games for a long time now. They just don't get it.
Play free, what little you can, or find something better somewhere else.