PlumbersStockReviews 218

I ordered a part from PlumbersStock on Tuesday, August 10,2021 and paid for 2-day delivery. After completing the purchase, they indicated I would receive a copy of my Invoice by email. Today is Thursday, August 12 and I hadn't heard anything from them (expecting to receive the item today). I called and a guy answered the phone but I could barely hear him because it sounded as though there was a party going on. Anyway I asked about my purchase and he said he'd send me a copy of the Invoice along with tracking information, saying the item had shipped.

I received the email and much to my surprise, the 2-Day shipping I paid for turns out to be SIX DAY SHIPPING - the part won't arrive until Monday, August 16th!

I called back and emailed them asking what was going on but haven't heard back - pissed!

I was worried about the size covering a 20 inch hole. I followed their instructions and it fit great without being too big. Nice job thank you.

Order and paid for sink on line. Stock was good and no one called to notify it was on backorder. I had to call. To date, nothing shipped. They did offer to refund my money, and I requested to wiait.

Problem is, they keep you in dark.

I purchased a "White" toilet seat. The color has a greenish color to it. I contacted their support and sent a picture. "The warehouse manager said that it is not all the way white, it has a a bone color to it". They sent a replacement seat that is the same color. I have asked for a refund, but they want to change me $10.99 shipping and Handling fee to send it back. As a customer, having to be charged to return something that is out of their control is unacceptable. If they cannot send the correct color product, why am I changed to return the wrong color item?

Didn't receive this item, did not receive adequate or no response to my inquiry of status of order. The link only sent me here. Sorry, had to respond this way.

We ordered an item which says 50 count and green so it wasnt 50 count item and wasnt green. It was red and didnt ask to choose us. So it also says 50 count per packet but they send 1 count! We paid over hundred bucks for piece of crap such a bad business do not recommend it at all.

I am so happy that they had the Delta Faucet RP******* Chrome 10" Spout in stock. I could not find anywhere else.

Very nice people to deal with they answered my concerns the next business day and lived up to their requirement

I am doing something I almost never do – I am writing to voice my UTTER DISGUST. I ordered toilets over 6 weeks ago for one of our very influential clients. I was told they would be 2-3 weeks.
I called the company every week for the past 3 weeks and emailed the company to see where they were and to check on my delivery since the 3 weeks had elapsed and no toilets.

Last week all of a sudden I see a REFUND to my credit card for the full amount. I called and was told they "tried" to email me to say they didn't charge me the shipping fees on the order of $150 and since I didn't respond the order was cancelled – just like that. I had to call the architect and explain that the company just cancelled on me without even so much as a courtesy call after I waited 6 weeks for this. How professionally embarrassing for our company.
Now I have to wait an ADDITIONAL 4-6 weeks to get them from somewhere else. All the customer service guy kept saying is we emailed you its not our fault you didn't see it maybe its in your spam (checked and it was NOT) my client has NO toilet in her master bathrooms for over 2 months now. First of all they lied about the lead time on the site it was NOT 2-3 weeks they are 4-6 weeks.

DONT USE THIS COMPANY THEY ARE NOT COMPETANT

The cartoon arrived promptly a day pr so sooner. It arrived in excellent condition. Haven't installed as of yet.

I had actually purchased this item from another online retailer but returned it as Plumberstock had a much better price. The difference in cost paid for the wall flush control and with some left over. When that order arrived it was simply in the carton, which was a bit deformed and squished but not broken open or torn. The delivery from PS was in the carton but it also had additional cardboard corner reinforcements around all corners and was strapped together in all directions with mesh strapping. No squishing! Looked like new!

Ordered a Milwaukee heated jacket as a gift. Expected ship time was 2-3 weeks. After a month I called to see where my order was at. The next day they replied and said the jacket has been discontinued by the supplier. I did get my money back, but I won't get over how bad of customer service that is. They sold me a discontinued jacket and then I had to call them to find out about it! Thanks for nothing PlumbersStock. Now I need a good excurse why my brother didn't get his birthday gift!

I ordered an HVAC capacitor for my personal home unit. Initially, I saw some charges from plumberstock.com for a $1 which were later refunded. This was highly unusual for me as I have not seen any reputable company charge my credit card this way. I received an email that my order was placed. We are now over 30 days out and still have not received any communication of my items being shipped. They also have not answered multiple emails. I noticed they did indeed charge my card. I logged on to my account via their website and have nothing under purchase history. I like to give people/companies the benefit of the doubt. But this kind of service is just bad business.

After ordering an expensive HVAC unit, then 3 weeks of waiting for it to ship, I received and email that stated they wanted another $150 to ship the item.
A customer support staff member has replied to your support request, #******* with the following response:

Hello,

Thank you for your recent purchase. It has been brought to our attention that in order to ship out your order, we will need an additional $150for shipping. Please let me know if you approve this change on your order. If we do not get a response by 9-8-20 we will cancel your order.

Thanks,

PlumbersStock
Customer Service