PlumbersStock Reviews Summary
PlumbersStock exhibits a mixed reputation among customers, with notable strengths in product quality and competitive pricing. Many reviews highlight positive experiences regarding timely deliveries and helpful customer service interactions. However, significant concerns arise from frequent service delays, inadequate communication, and cumbersome return processes, leading to frustration for many customers. The inconsistency in customer service experiences, ranging from helpful to dismissive, reflects a need for improvement in support and operational efficiency. Overall, while the company offers attractive pricing and quality products, its customer service approach requires substantial enhancement to build trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Ordered 3 MOEN faucets that they said they had IN STOCK which are discontinued by MOEN. After 10 days I contacted them and they had a call center from India that the guy couldn't understand English, then couldn't find my order, then they said they were trying to order from MOEN. Obviously that can't be done. These folks are a ripoff. Be warned.!
I did not receive my order and did not receive any status. I still need my faucet part - please ship asap
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I asked if this was the right part and was told it was, and it wasn't. It took weeks to get here. Neither was a horrible deal. But then I hd to spend $12 to send it back. That doesn't make me happy at all.
I ordered two moen products with an 8 day lead time. This company charged my credit card immediately and a month later it still hasn't shipped. There is a reason why their reviews are low. They bait you in with a good price but they don't deliver. Buyer beware. Now I have to call my credit card company to dispute the CHARGE and my project is now a month behind
Absolutely terrible. Missed dates 4 times. Customer service, which is email only, is either not responsive or answers a 3 sentence explanation with "How can we help?", not answering anything.
Actual quote-
A customer support staff member has replied to your support request, #18*** with the following response:
Hello,
How can we help you today?
Thanks,
Csutomer Service
I ordered a faucet that was supposedly in stock and ready to ship. After multiple phone calls and emails, which my "order number" was changed - they said it was on back order. When I called to cancel, it had miraculously just shipped and I was given a FedEx tracking number. When I tracked with Fedex, it was the number of a random shipment made in 2019. DON'T TRUST THIS VENDOR!
I placed order for Toto toilets in January, they hcarged my creidt card in April I still did nto delvier the items. After being on hold for an hour the salesperson asked me to pay extra money or thretened to cancel the order. Stay away form them, buy elsewhere.
If I could choose no stars, I would.
I purchased Duravent pipe on May 21,2020.
The website said ships in 1-3 days. I paid through PayPal and I received confirmation that the merchant was payed immediately, as I received an email confirmation from PayPal.
I have not received any confirmation from Plumbers Stock with shipping or tracking info.
I have sent numerous emails, and I have had no response.
The website has taken down their phone number due to covid, but they say customer support is available through live chat and email!
Neither option has worked.
I map quested the address found at the bottom of their page and was able to get a phone number.
When I called, the recipient said he was at corporate and put me through to another extension that just rang and rang.
I called the number back and no one picked up!
I am trying to run a business in these difficult times and the lack of communication with this unprofessional company is maddening.
I don't know how they are still conducting business?
My next step is a complaint to the BBB.
It's to bad people only find all of these negative reviews after having a problem.
I did business with them in 2014 and in 2017 with no issues...
Disappointedly,
Steve TOOMEY NH
It is very convenient to order. The staff is quite friendly. They helped to answer all of the questions that crossed in my mind. The processes of ordering the item were also easy and very fast.
Items showed in stock and ready to ship 1-3 days. Order was changed after order was placed to show 2 weeks from manufacture. Company refused to acknowledge that it was changed and they claimed I ordered it that way. Never once did they want to apologize for their inaccurate information. Their website still shows the same information and will not likely change.
plumbersstock.com is a joke... a bad joke. My first order of three faucets took way too long to arrive. However, I decided to give them another try since they had the best price on another item. Also, the system showed this item in stock in a warehouse in a neighboring state. I thought this will allow me to receive this item in a timely manner... WRONG! My order is still pending, so I emailed customer service about this order. They told me that "It looks like there was a glitch with this order and it never arrived into our system. I am very sorry but you will have to place this order again." This is despite the fact that I received an order confirmation email and the order (with an assigned order number) appears in my account. They are right about one thing: I will have to place another order... but with a DIFFERENT company. Avoid plumbersstock unless you like horrible service.
Sent wrong part after much explaining of size and situation. Won't allow return or exchange. Pushed me off to the manufacturer. Bad business.
BUYER BEWARE*******
Read the reviews and head the warning - purchased item, ZERO communication, I finally had to get Paypal involved. The item is not in stock and there is no delivery timing... I now have to FIGHT to get my money back.
Buyers - considers yourselves warned, proceed at your risk.
I ordered $1300 worth of Delta faucets from these people. I ordered 6 items that were all polished brass. No chrome, no brushed nickel, no antique bronze, ALL polished brass. In ten days I called and asked where my order was, I got NO emails> nothing from these idiots showing that the stuff was even ordered. They said it would arrive next week. The next week went by and I got nothing. I called again on Friday and they said it was shipped.The following week on Tuesday it came(been 3 weeks now) and I started looking at the items. I was opening the boxes and I see one of the items are chrome a Roman tub trim. The handles for the tub valve were POLISHED BRASS, so why in the hell would I want CHROME tub trim? I call the company up and they pretty much said screw you! They said it would be another 2 weeks minimum to get the brass trim and I would have to pay the difference. I am a plumber and I was to install these items the week before they came so I could not wait 2 or 3 more weeks. They said I could get the items in 3 days, but I would have to pay almost $400 to do that, and it was their mistake. If anyone has the president of this company's phone number I would like it. If you would like to WAIT forever for your order, NOT get what you order, and get NO satisfaction if THEY send it wrong call these $#*!s up> they can help you.
Plumbers Stock site was easy to navigate, found what I wanted, ordered and was shipped on Mon. Received on Wed., Super Great Service. Would recommend to all my friends. 5 star+
My delivery came last week without any delay. The customer support was very helpful and the cost is fair enough!
For the first time i ordered product here and I got my delivery last night without any issue. I will place more order soon. Keep it up folks.
About the Business
Buy plumbing supply online wholesale, as well as tools, sprinklers and HVAC supply. Save on plumbing with the home improvement experts at PlumbersStock.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members