I am doing something I almost never do – I am writing to voice my UTTER DISGUST. I ordered toilets over 6 weeks ago for one of our very influential clients. I was told they would be 2-3 weeks.
I called the company every week for the past 3 weeks and emailed the company to see where they were and to check on my delivery since the 3 weeks had elapsed and no toilets.
Last week all of a sudden I see a REFUND to my credit card for the full amount. I called and was told they "tried" to email me to say they didn't charge me the shipping fees on the order of $150 and since I didn't respond the order was cancelled – just like that. I had to call the architect and explain that the company just cancelled on me without even so much as a courtesy call after I waited 6 weeks for this. How professionally embarrassing for our company.
Now I have to wait an ADDITIONAL 4-6 weeks to get them from somewhere else. All the customer service guy kept saying is we emailed you its not our fault you didn't see it maybe its in your spam (checked and it was NOT) my client has NO toilet in her master bathrooms for over 2 months now. First of all they lied about the lead time on the site it was NOT 2-3 weeks they are 4-6 weeks.
DONT USE THIS COMPANY THEY ARE NOT COMPETANT