From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.4 stars from 3,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
So far it's taken five hours and forty minutes for them to 1) look at a screenshot with my bank details and 2) look at a picture of my card. They apparently need to do this to make sure i am the cardholder, fair enough, bit outdated but okay. However the communication has been completely terrible from the start, i am apparently in a queue for my documents to be seen by the "compliance" team. I have seen other people wait 24+ hours so i am not optimistic. I can safely say i will never use this company ever again.
The site is very easy to use and the user's credibility is high.
I want to use it again.
But I think the fees are high
Thank you for the feedback, Tetsuya. The fees are used to offset operational services in handling and securing payments as well as any concerns with the order — during and after. That said, thank you for the kind words and review for us, and if you have any concerns or questions, please use the Q&A form here in SiteJabber so I can help you.
This is the worst customer service ive ever dealt with. I purchased a runescape account and then they had me jump through all these hoops to verify it was me just to ghost on me and not respond.
Hello Brandon,
I'm sorry you had to choose canceling the order. We require all orders from first-time or returning customers to be verified, and I'm really sorry that the replies were late. If you decide to purchase again, I recommend using crypto — it no longer needs verification so you can skip that step.
Best,
Richard
Take your business elsewhere! Total nightmare and headache.
THIS IS THE ONLY WEBSITE I HAVE EVER HAD A PAYMENT ISSUE.
As with many others reviewing here, after multiple days of successful payments, Player Auctions 'risk system' started kicking out all my attempted payments forcing me to then directly pay the provider outside of their system and security.
Since it's a Chase Visa Card, I have no problem with my payments. It's also verified by Chase in the transaction that PA cancelled. That's probably why I've used this same card for years across hundreds of sites with no issue.
Their solution? Go spend hours setting up a crypto-wallet and buying crypto currency so you can keep using their site. No thanks.
I recently have bought of of here twice in one day with two different cards and my account needed payment verification. I've tried sending them the documents and everything they needed. They never responded. I've used this site back in 2018 with no issues, but now there's an issue. The customer support is absolutely atrocious.
Hello Eymon,
Thank you for the heads up and I sincerely apologize for the delay in processing your order. I have now notified an agent and requested an urgent follow-up for this. I'm really sorry again.
Best,
Richard
Deal went bad due to sellers end and was told I was getting my money back. They claim I should have it but I don't. I have emailed and used the support center with no responses what so ever. Very disappointing.
Hello, Cody,
I'm sorry for the concern this has caused you. I can definitely confirm that you won the dispute and you are scheduled to receive a refund. Please note that upon notification of a refund, it won't be instant and it will have to be processed in a few banking days. This will be completed in 2-5 business days and you may receive it this coming week.
Once you do, could I ask you to update the review so we'll know?
Thanks in advance.
Best,
Richard
The customer support is extremely slow, and I cannot get my credit/debit card to go through! I've never before had issues with this, and when I got a response they said to use crypto coin instead. I do not want to use crypto coin. I should be able to use my normal card. If there is any issues regarding my account I have said before that I am willing to work with them, but I still have no heard a response yet, and I fear I will never get one at this rate. I just want to purchase from your website, but I am being treated as if I am some scammer. I've never used your website before so this is a bad outlook for newcomers like me and others.
Hello Yunalesca,
Upon checking order 6110613, I saw you already requested for your account to be deleted after the payment was declined. Rest assured, you will be getting a full refund in 2-5 business days. The reason your payment was declined is because we picked up that you've used a screen name for your real name; please note that we need real names to be accurate and that they match real names on payment accounts being used. This is due to anti-fraud policies so we can ensure the payment account is being used by the rightful owner and this is actually aimed to protect users from any payment or account theft.
Best,
Richard
Transactions from high-rated sellers were quick and easy. Sometimes the payments will fail, so I have had to keep track of pending transactions in my bank account.
Thank you so much for the kind feedback, Diego. We're constantly on the clock fulfilling orders and payments, and rest assured we'll continue to do what we can to address it. Best wishes!
Transactions from high-rated sellers were quick and easy. Sometimes the payments will fail, so I have had to keep track of pending transactions in my bank account. They disappeared on their own. I have no experience buying accounts or buying from low-rated sellers. I suggest to avoid both.
Thank you very much for the kind feedback, OM. And we agree with your pro-tip to be on the lookout for our seller's feedback, it's a good gauge on who to buy from but the good thing is there should be a lot of them to choose from. Thanks again, and we hope you enjoy your purchases! :)
I was attempting to purchase an account and after filling my form of payment the page refreshed i check my bank account and i was charged but when i goto the my order it says pending payment as if i never proceeded to check out so i get charged for filling form of payment and get charged again for actually paying for the account or whatever it is you are buying after cancelling i was refunded 1 out of the 2 charges
Hello, Jashua,
Refunds for declined/canceled payments are automatic, but I have now asked our staff to check on this. Please contact your payment provider as well, it's possible for the funds to be stuck at their end and you have to let them know that the payment was already canceled so they can return the funds back to you.
The void transaction ID for this is: 176375
Sorry for the inconvenience you had with this.
Best,
Richard
Tried to purchase account. Got told payments were declined with different cards etc. Got charged 3 separate times. No responses from support, will be notifying bank soon if i don't hear back.
Hello Todd,
I checked on order 6058608 and it was canceled. You will be fully refunded in 2-5 business days. I would also like to ask you to contact your payment provider and ask them to release the funds back to you; this makes the process quicker. I apologize for the inconvenience and if I may suggest, please look into cryptocurrency; as it's a stored wallet payment, it no longer requires verification.
Best,
Richard
I went to buy an account, paid for it, said it was accepted then the "system" cut it off, but didnt refund the money they took. This is a problem and looks like a common one. Could make a sweet profit if you do it the legit way.
Hi Michael,
I'm sorry for the inconvenience with this. You will be automatically refunded but I'm afraid your current payment account is not allowed due to security issues. Please look into Skrill or cryptocurrency as payment; crypto does not require verification and should go through easily.
Best,
Richard
It is my first time logging back into this site in a long time since just starting wow classic back up. My account looked good so I placed an order. Got order confirmation and money was taken from my account. Within 1-2 minutes of order confirmation and fund withdrawal, my account was suspended. Now what the hell do I do?
Hello Jesse,
Rest assured that you will get a full refund on the declined payment. As for the account, you were suspended because we found an earlier account of yours on the site that you already requested to be closed. For security reasons, we treat this as final — I am sorry for the inconvenience.
Best,
Richard
I had a few concerns regarding my orders, I emailed support and they replied and happily helped resolve my queries.
Thankyou PlayerAuctions.
Hello there, Tim,
Here is the status for both orders:
6031949 - I have now asked an agent to take care of the payment verification for this
6028655 - You have already canceled this and you will get a full refund by Monday next week
I'm sorry for the inconvenience you experienced, we will get to this.
Best,
Richard
Stole my lite coin so stay away! I submitted a ticket yesterday.
I I am still being ignored. Stole all my money!
I don't know how i am able to get this resolved. Constantly ignored. Now instead of resolving the problem that they caused they have been ignoring my ticket for 9 hours.
They offered a refund for the litecoin to my wallet address but advised them that this isn't good enough as your website is buggy with doing orders and plus i purchased something where now the prices have increased so i missed out on a massive deal due to playerauctions terrible payment system.
Nobody knows what they are doing please avoid at all costs.
I will be updating this review if they manage to solve this problem but, seems like they do not care.
For one having to verify that you are using your card and putting your personal details in this website no thank you.
I have never had such terrible service online.
DO not risk losing your money and having to deal with these guys.
It has been since Tuesday 21/04/2020 and we are no further forward.
Hello Elliot, I am already taking care of your concern on another post.
I checked on the order and you paid via USDC, I would need the USDC refund address so I can take care of your refund. Don't worry, I'll be keeping tabs on this to ensure you get a full refund very soon. I'm really sorry for the concern this has caused you.
Best,
Richard
I bought an item and then it showed Payment pending for a while and the money was pulled from my bank account while it was still pending, even the seller told me he did not receive anything, so I had to cancel the payment and wait 5 days for the money to come back and try again later, after 5 days it happened again so I had to cancel again no surprise I have to wait again for 5 days. I tried another credit card this time the bank was on the phone call with me while I was buying this item; the bank approved the payment went through even the bank said that everything on my side is fine now just wait until the website takes the money, it sticks at pending payment for 3 hours, then finally boom " Payment Failed" and they took the money as well, so I had to call my bank and they said the money is through because the bank approved but the website didn't claim it so now its stuck again and I have to wait 5 days again. Contact support is probably the worst thing, they take 3-5 days to reply and they replied with the same message twice even though I have explained what happened it was like talking to a robot. Here's Pictures for proof
Hello Eden,
I'm very sorry for the inconvenience with this. Our system has to verify credit card, GooglePay, and Skrill payments. The orders are queued and will have to be taken cared of by an agent where they need to verify information to establish ownership of the account. Other times, the payment will straight up be declined if security issues are found with it, such as mismatched names or information. There is nothing wrong with your card and the payment is indeed being processed correctly from their end. However, if we are unable to verify the payment or if we decline it, the funds are sent back to you automatically as a refund.
We recommend cryptocurrency if this is your case becaus crypto that does not require verification as it's already a stored wallet payment. Rest assured, you will be fully refunded on this by next week; I'm sorry for the inconvenience you had.
Best,
Richard
I was looking online to buy rs gold. Not a big deal online. 1st time using the website. Noticed that they dont allow paypal which was weird as paypal is the most secure payment method. Well decided to go with regular debit card. It charged me an pre authorization of 65 cents which its fine cause it was supposed to be made i understood. Then charged me 78.78 at the moment of contacting the seller he told me that i dont have an order. When i checked the status it was cancelled 1 min after the payment. Got in contact with support and all they said is to get in contact with my bank for a refund. No response after that 4 hours waiting also 3 hours after the payment it charged again 78.78 and 65 cents only that this time to a different commerce. Called bls i dont know about it but it was for the same amount. I hope this helps someone not to try using the website. Im reporting this website to all anti fraud places i will find. They will pay a lot for the 160 usd they took from me.
Hello Jean,
I've already written back to your ticket/Facebook message to us, we have already requested for your funds to be checked and refunded this includes any duplicate charges that were made). I am very sorry for the inconvenience and concern this has caused you.
Best,
Richard
The person who worked in the support service helped me solve the problem with the withdrawal of money.
Thank you very much for the kind review and for letting us know about this, Misha. :)
Read these reviews before purchasing a minecraft account, or should i say (tried to purchase) it then said purchased failed, but OF COURSE the money was taken, really hoped you guys were better.
Hello Greyson,
I'm very sorry to hear this. The payment failed most likely due to having mismatched names on your payment and PlayerAuctions account. Please check and ensure they exactly match; you may also need to double-check your other account information to make sure they're all accurate and up-to-date. I will request for the refund to be prioritized; I've sent you a message about this on ticket 427753.
Best,
Richard
I have been waiting for an unreasonable amount of time for my purchase to be verified. The transaction has gone through my bank account, and the purchase hasn't been verified. It says 0-20 minutes, however, it's been hours. I will update my review once my purchase has been verified, and I have received what I've purchased. I got a reply from an agent on a different review website, and they said that they were going to look into my order, but hours have passed and nothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jack,
As per checking, the order is already canceled and I'm sorry you eventually had to do it. We work on a queue and we have to check on payments for first time or returning customers but once this is done, the payment account should be good to go for succeeding orders. If you'd like to skip this step on a possible next attempt, I can recommend using crypto as it skips the verification process.
Best,
Richard