From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.5 stars from 3,093 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
Service was definitely legit. I received it just as it is described and I had no issues whatsoever. For anyones asking I got something for FF14.
I received quick and proper assistance getting my account and payment setup correctly. It was detailed and payment went without the hitch. They the real deal and I look forward to more.
Thank you so much for appreciating our staff's efforts, AJ! We're honored by this.
Takes for a while to get orders rollin once it does tho the transfer is quick and private just the way I need it to be so yeah I will definitely buy here again
Thank you so much for the trust and for choosing us again, Warren! Much appreciated.
Have nothing to say bad about the service. It was amazing and delivered correctly. Waiting for the payment takes a while but i guess its part of the security experience. Definitely buying from these guys again.
Thank you so much for the patience you've extended with your verification, Dennis. We really appreciate the kind rating!
Great prices but the fact that I have to send an email verification using a CC with my name on it after I have done it 3 times before is just ridiculous. I will go somewhere else from now on. I just want something quick and easy without having to send emails with my ID and CC statements over and over again. I even have the 2 step verification on my account. Other than that it's great.
Hi Nicholas,
I apologize for the repeated instances of verification. It should only be done once per payment/card. If it keeps happening, it's probably due to using Google Pay which assigns a randomized card number for every purchase. Verifying your card directly (and completely, ensuring all requirements are sent) will ensure the verification status stays.
If you need help with the payment process and have questions about this, please let me know and perhaps I can help.
Outside of this, thank you for appreciating the order and I hope you enjoy the purchases, Nicholas.:)
Regards,
Richard
Never had a problem with player auctions always has great customer service. Please go check these guys out!
Thank you so much for the kind words and positive recommendation for us, Justin! Much appreciated!
I have already bought 2 accounts and it is really very easy and fast. With one purchase I actually did not get what the seller sold, but thanks to the protection against scams of playerauctions I got my money back in the end. I also wanted to sell an account myself, it was very easy to set everything up but in the end I took it down again because I sold the account somewhere else first.
Thank you very much for appreciating our security features, Rayxc! I'm glad both orders turned out to be ok and in addition to being a buyer on the site, I'm happy you were able to use it also as a seller. Best wishes on your future trades!
Order was handled nicely. No complains from my end. I use card to pay and it ask for test charge, slightly difficult need accurate amount but after that, order is smooth.
Thanks a lot for being patient with the card veto process, Olly. We hope you enjoy your purchase!
Nice flow, I got my gold intime and although had some issue with payment review but it got solved eventually with the help of support agent.
Thank you so much for choosing us and for your trust, Sammy! Much appreciated. :)
I placed a simple order for some in-game credits for a game that I didn't feel like grinding. The "verification" team emailed me asking for a copy of my ID, a "selfie" with my ID, a picture of my credit card and a picture of my credit card statement. This is absolutely outrageous, I can buy a Tesla with less verification. Buyer beware. Playerauctions advertised a 20 minute wait time for the credits, and then they made me go back and forth for hours trying to "verify" my identity in the most egregious way possible. Smells like identity theft to me.
Hi Skyler,
I apologize that the process isn't to your liking, but for us, this is imperative to get to know our customers, establish their identity, and avoid fraud by establishing ownership of the payment account used. I checked and only one document was needed, the back of the card, because we still need the info there.
All of these documents and information are requested so we can verify you, nothing more. These are treated confidentially and they are deleted after some time.
If you have any questions about this, please let me know.
Regards,
Richard
Ordered 5000 gold for $83. Hit the confirmation and received an error informing me the transaction didn't go through. Look at my bank account online and see a transaction for $83. Reach out to support and they tell me to put through another order and they will cancel the first one. Place a second order. Receive an email from their customer service asking me to provide pictures of my ID and credit card. Send them the info with the number "partially" redacted and a picture of me with my ID. They reply back asking me to make the number on the card more clear.
Not wasting my time with these folks. Took my money the second time and wanted me to verify who I was the second.
Hello, Ryan,
I'm very sorry for the concern and inconvenience this has caused. The first transaction never got through; I am sorry but this happens if your bank did not authorize the purchase or if the "Pay Now" button was never clicked. Another reason could be due to having mismatched names or info between the PA and payment account.
Please note that we never actively asked you to make another purchase and that we will cancel the order—for all incidents like these, we redirect the buyer to cancel the order. We merely informed you of the reasons why your payment never reached us in ticket 1146423.
For the next purchase, the verification process we requested is natural for all new payments. It was never requested in the first payment because your payment did not reach us. While we ask users to wait for 22+ business days, kindly note that this is only the maximum amount and refunds generally complete in 7+ business days or less. We understand you'd like to get the funds ASAP but the refund process is completed by your bank.
Sorry again for the inconvenience and if you need anything else, please let me know.
Regards,
Richard
I had to do payment verification after i did everything asked and was told it was done it took hours for it to be updated absolute joke they just stopped responding and never helped answer the questions they just said the same thing over and over
Hi EC,
I'm terribly sorry but we will have to refund you on this order; we sent a notification in ticket 1144564 to inform you that there was a problem with receiving your payment. This was voided and you will be fully and automatically refunded. I sincerely apologize again.
Rest assured, your verification status remains. As long as you use the same verified payment, you should no longer need to verify again in case you'd like to purchase again.
Best regards,
Richard
I tried to buy an account with my Mastercard and it said my payment failed, but when i checked my cards transactions, it said that I bought the account. When I look at the orders on my playerauctions account, it only shows the order that I looked at to check the price + tax on and not the order that I payed for. I WANT MY ACCOUNT OR MY MONEY BACK.
Hi Dominic,
Could we have the order ID for this so I can check why it was declined?
Please note that charges are not strictly received by the merchant (us). The funds are only in reserved status and may only be received by us if the payment was authorized by us and only after 7+ business days. If the payment failed or was declined, the funds will be automatically refunded back to you by your bank but this takes 7+ business days (Mondays to Fridays), I apologize for the inconvenience with this.
The billing statement will always show the charge even if the order was canceled or refunded. Rest assured, there will never be a statement there nor via our notifications that the account was "bought" if the payment was declined.
If you have any further questions, please let me know so I can help.
Regards,
Richard
The catalog of games this company offers is staggering to say the least and the peace of mind that comes with their seller and buyer guarantee is unrivaled.
Thank you very much for the kind and awesome review for us, Nestore; we're very grateful for this. :)
Apparently the same Visa that I use for shopping on Amazon doesn't pass their payment risk system. Their site refuses to accept payment or finalize orders, but leaves pending charges on my bank account for hours.
Hi James,
Could I please have the order ID so I can help with this? Thanks in advance.
Regards,
Richard
My card has been deducted for 8 hours and still no conformation. What good is 20 minute delivery? Not going to cancel as I said my card has been charged!
Hi James,
Could you please mention the order ID so I can check on this? Thanks in advance.
Regards,
Richard
Nice support from the site and only good sellers never had a problem with them, if you have any problem just write to the support team and they help you. Never had a problem with them.
Thank you very much for the kind review for us, Kia; we're very grateful for this! Hope you enjoy your order. :)
Don't trust them. This website will waste your time and money. They will try to get all your information.
Hi Ramon,
Could you please include the order ID so we can check and provide assistance on this? Thanks in advance.
Regards,
Richard
They wanted crazy amount of information but are not familiar with current ID's from my area of residence. Once information is given they make up an excuse for you to send more info that they don't need.
Hello CD,
I checked on this; I am incredibly sorry for the added documents requested. Please note that this is not merely an excuse, it would be against our interests to make the process longer. We asked for your additional info because you used a nickname on your real name information on the PlayerAuctions account. For us to do our work in avoiding fraud, we need customer information to be real.
Thank you for bearing with us; I saw that the order has proceeded and I really appreciate your patience with this.
Best regards,
Richard
I bought a clash of clans account for $170.2 months later someone logs onto the account which logs me out, the next day the account was banned messaged the seller and he didn't reply so I submitted a dispute which player auctions sided with the seller despite the clear evidence that it was the sellers problem that got the account banned. Not happy at all
Hi Joe,
I'm very sorry for the ordeal you had. I'm afraid the evidence we received is insufficient so we cannot issue a refund at the moment. However, you purchased after-sale protection which lasts for 267 more days, and during this, you may keep contacting our staff for new evidence (support@playerauctions.zendesk.com) and you can prove your claim, our staff will issue you a refund.
Best regards,
Richard
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Happy to know everything is in order with your purchase, Jasper. Thanks a lot for the kind review!