Ryan O.’s Reviews of PlayerAuctions & more

Ryan's Profile

Review 1
First Reviews
0
Votes 0
Thank Yous 0
Fans 0
Profile Views

13

Contributor Level

Total Points

Virtual Goods

10/13/22

Ordered 5000 gold for $83. Hit the confirmation and received an error informing me the transaction didn't go through. Look at my bank account online and see a transaction for $83. Reach out to support and they tell me to put through another order and they will cancel the first one. Place a second order. Receive an email from their customer service asking me to provide pictures of my ID and credit card. Send them the info with the number "partially" redacted and a picture of me with my ID. They reply back asking me to make the number on the card more clear.

Not wasting my time with these folks. Took my money the second time and wanted me to verify who I was the second.

Comments (0)
31.0K Views

Helpful (0)

Thank you

Support T. – PlayerAuctions Rep Over a year old

Hello, Ryan,

I'm very sorry for the concern and inconvenience this has caused. The first transaction never got through; I am sorry but this happens if your bank did not authorize the purchase or if the "Pay Now" button was never clicked. Another reason could be due to having mismatched names or info between the PA and payment account.

Please note that we never actively asked you to make another purchase and that we will cancel the order—for all incidents like these, we redirect the buyer to cancel the order. We merely informed you of the reasons why your payment never reached us in ticket 1146423.

For the next purchase, the verification process we requested is natural for all new payments. It was never requested in the first payment because your payment did not reach us. While we ask users to wait for 22+ business days, kindly note that this is only the maximum amount and refunds generally complete in 7+ business days or less. We understand you'd like to get the funds ASAP but the refund process is completed by your bank.

Sorry again for the inconvenience and if you need anything else, please let me know.

Regards,
Richard