website thubmnail of Google Play
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Switzerland
2 reviews
0 helpful votes
Follow mini p.
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I like the face that i pay for my purhcases with ease in this platform. Good job google, keep it up and thanks

Date of experience: March 22, 2019
GB
1 review
1 helpful vote
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Sucks
January 7, 2023

It won't let me download any apps because 'there is not enough storage' when I have 60gb left in storage!?

Date of experience: January 7, 2023
Texas
2 reviews
1 helpful vote
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Hoodfighters
April 11, 2018

Nice Action Pack game i like the fighting style it reminds me of mortal kombat. Very entertaining game app

Date of experience: April 10, 2018
New York
2 reviews
1 helpful vote
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Horrible
November 10, 2021

Freezes account and play balance for days for no reason, won't credit back when an app rips you off. Don't use this app.

Date of experience: November 10, 2021
Finland
1 review
1 helpful vote
Follow Jim K.
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Google play break rules
January 30, 2023

You have 48 hours to regret buying but google store delay 48 hour before handling case so they don't have to pay back. Case for Lawyers

Date of experience: January 30, 2023
Maryland
1 review
1 helpful vote
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Scams
June 13, 2021

Paid money for many games and they said they refund my money! In the past they have@! I think the owner likes little boys pee pee

Date of experience: June 13, 2021
India
3 reviews
1 helpful vote
Follow Vikash G.
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Puppy town review
December 17, 2020

Puppy town is fake app.it never give you money. I tried this app but never get money from puppy town.

Date of experience: December 17, 2020
Canada
1 review
2 helpful votes
Follow Jonathan C.
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Google Play on my girlfriend's laptop, which I credited her account with a gift card several weeks ago, took over $5.00 for a Christmas movie which it had in its listing of limited movies available and then just as the download finished and we tried to play the movie a notification message saying "This video's rental period has expired." Let me start by saying that I can't even find an answer through its many helps pages and tech support, they seem to make it extremely inaccessible to find a solution and furthermore it just takes away your energy trying to solve this issue. I've come to terms that I lost 5 bucks but I can't imagine also, how much richer they are getting, how much luxury they have built, by taking peoples money and not giving them adequate service and products. I find that reviewing sites like these are very helpful, if not to bring down and eliminate such companies from existing or at the very least helping to inform others to avoid making the same costly mistakes. In the end of all things, losing $5 dollars is not going to make or break anyone in this world regardless how rich or poor you are, but stealing $5 dollars here and there equaling to thousands and maybe even millions of unsuspecting victims. There isn't a class action lawsuit against this. And these huge companies like google feel unobliged, absolved from any real serious responsibility to rectify or to refund the resources back to those who lost. Theft is theft, doesn't matter how petty-theft can be, but when you steal from a multitude of people 1 at a time, it accumulates to a huge crime against a society which composes the humanity. It is unfair and further unfair that there seems to be no repercusión paid by the aggressor, the corporate aggressor which is Google Play.

Date of experience: December 24, 2020
Japan
1 review
2 helpful votes
Follow Monique C.
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I am livid with Google Play!

I moved overseas a while ago and changed my account residence to the appropriate country so I could use a Google Play Gift Card in the app store. After trying to enter the code to redeem it, I was told there was a problem with the processing because the card I bought could only be used in the country it was bought, which is where I'm currently residing in. Well no duh! I live here now and changed the residence on the account just like it told me to and I was still hit with an error.

I contacted their customer service, which only works through chat and email... absolutely ridiculous. And they said they'd send in a request if I could provide the receipt. I found it, sent in the photos and had no response for a few days. I chatted back in with another agent who said they'd send in a request, but that it should only take about 48 hours. Well 10 DAYS LATER, I still had no response from them. I chat back in completely livid and am told that this time they will escalate the case for me. Big whoop! They said they'll get back to be within 48 hours when their specialty team takes a look. What else am I supposed to do, but accept my fate to have to wait again >:(

They finally get back to me and tell me it's my fault because the card can only be used in the country it was bought (which is where I freaking live), I'm too young (I'm literally almost 30), or the place I bought it from is not authorized (a 7/11 Convenience Store isn't authorized?). So I'm on here pissed that after making me wait 2 weeks, they basically flushed my gift card down the drain. It sucks that I have to use this store with any phone but Apple, so I'll just have to cave and get an iPhone so I don't have to deal with this BS again. ABSOLUTE INCOMPETENCE!

Date of experience: March 31, 2022
New York
1 review
0 helpful votes
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Goot
April 20, 2023

You just have to have hope and try. Every failure is a new beginning. You can start right now I will

Date of experience: April 19, 2023
California
2 reviews
6 helpful votes
Follow Raoul D.
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Exactly the kind of lousy, exploitative, indifferent service you'd expect from a giant corporation that's too big to care. Had a gift card balance that I tried to apply toward the majority of a purchase (the only reason I was shopping with them in the first place); instead, Google charged the entire purchase to my credit card. Chatted them three different times to attempt to resolve the issue.

An earlier rep told me I'd be receiving a refund for the difference; this was later contradicted by another rep. They repeatedly told me I'd be receiving a copy of the chat threads in my gmail (never happened), and that a supervisor would be emailing me (never happened). I'm so frustrated at this point, I could friggin' scream. Google, I sincerely hope that you get broken up by the Department of Justice.

Update: after I repeatedly bugged them many times via email over many days, they finally emailed me the chat threads -- which included the following exchange:

"GoogleRep5:31:28 PM
The amount deducted to your card is $10 and since it was showing $13.99 the $10 will credit back on your account.
Me5:31:49 PM
Onto my credit card account, you mean?
GoogleRep5:31:57 PM
Yes."... and yet they're still refusing to refund my money. In their most recent message, one of the wealthiest and largest tech companies on the planet claimed, "We currently do not possess a tool that would allow us to provide a partial refund back to your credit or debit card that was charged."

Genuinely spectacular BS from a spectacularly terrible company that provides spectacularly terrible service and so desperately needs to be held accountable. Eat s**t, Gargle!

Date of experience: March 18, 2021
Washington
2 reviews
0 helpful votes
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Sleep number Bed
January 5, 2023

I recently bought a sleep number bed p6. Can't say enough about it. I get a better nights sleep and we'll rested in the morning.

Date of experience: January 5, 2023
Mississippi
1 review
1 helpful vote
Follow Tammy S.
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Rip off. I provided everything to dispute charges and they still denied my dispute. Reporting them to better business bureau.

Date of experience: May 21, 2022
Texas
1 review
0 helpful votes
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Your suck
March 9, 2023

I hate how you half to pay for apps and games and also the adds there are wayyyyy to many so 0 star.

Date of experience: March 9, 2023
Nigeria
3 reviews
22 helpful votes
Follow Akingbade A.
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Best Mobile Store
December 17, 2020

A cool store to downtown all sort of games apps and more.

Way to and very interesting interface for you.

Cool app.

Date of experience: December 17, 2020
Ohio
1 review
0 helpful votes
Follow Cloud S.
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I used to have a device that worked with this, that one broke. NONE of my ones now, work. NONE of them. They're all "unsupported." ALL. OF. THEM.

Date of experience: September 2, 2022
Wyoming
2 reviews
0 helpful votes
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Inbox! Indollars
May 21, 2021

Fast and easy to use. Thanks inbox dollar's. I thought it was going to take forever. And it was quick.

Date of experience: May 20, 2021
Pakistan
2 reviews
0 helpful votes
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App Making is best
May 14, 2019

App making is best way for earning.The one best platform for developers is Play store. Play store give you money for published app on it

Date of experience: May 12, 2019
Portugal
1 review
1 helpful vote
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I tried this hook up app and now Im using it all the time, to find friends or lover.
Its super useful as love radar!

Date of experience: January 27, 2017
GB
1 review
0 helpful votes
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Robbers
November 17, 2022

Horrible company total waste of time they should look at apple and improve this store would have left no star if possible

Date of experience: November 17, 2022

Overview

Google Play has a rating of 1.8 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Google Play most frequently mention customer service, gift card and app purchases. Google Play ranks 900th among Music sites.

service
86
value
80
shipping
53
returns
67
quality
71
+64