Plato's Closet

Wrote an email to the owner explaining the situation and unprofessional way her manager manager Blanca handled things. This was for Manassas but the owner owns Fairfax as well. Owner called back and despite me saying I was trying to work and didn't have time to talk went on to undermine everything I wrote to tell me how great her manager was. Call ended with Ms. Serbo yelling at me to "never come back to her store". Call was recorded. I have been a long term shopper/Donator since 2006 and will never go back to this unprofessional business. Owner wrote back on my manassas review saying "there was a reason I was banned" yet no specific reason has been given. I let 3 separate friends listen to both recordings and all agree that the owner clearly needs mental help. Hopefully the owner, Ms. Serbo gets the help she clearly needs. Not recommended at all

Told me to have a good day, didn't give me my clothes. Give me my bin of clothes and I see about 5 more of my items, laying in someone else's bin. I asked for them and she gave them back. And I said is this stuff y'all didn't want and she said yes as in they did not want them. Obviously you did because you weren't about to give them back to me or pay me for them. Will not be back.

I did my research and followed the guidelines for the items that they wanted. I took in 4 big bags of Torrid, Rue 21, Hot Topic, Levi's, etc. All the items were in good condition except for 2 shirts that had a slight stain on the bust area. While they were looking at my items I looked around and thought that I had a good chance of selling most of my items because my items were in far better shape than the ones I saw on the racks. To my surprise the only bought 5 items. The 2 stained shirts, a pair of converse, and the 2 cheapest pair of pants I brought in. I DON'T understand their buying process. Why do you advertise that you want expensive brands and then not buy them. It couldn't be because I'm plus sized because they had plus sized items. I asked why they didn't buy more and they said condition. Whatever you bought STAINED SHIRTS!

Plz Don't do business with Plato's closet, this store 2135 Gallatin, Hendersonville, Tn I had tote full of New Clothes with tags on them, they tried to say they were kids sizes. I have 5 teen grands, The pic below offered me $7.79 for 2 $150 items. They said, they were looking for 'casual' clothes. I don't know what Levi's jeans are, but casual?, sz 4/5 distressed jeans, tried to say some had stains on them. They're new, tags on them, in a tote with the lid. ( as above) when I asked to speak to a manager. They claim she was gonna say what they said. Tried to say some came from Walmart. I don't even shop Walmart. Because I asked questions, they didn't want to talk. I took my things in tote & left. Don't Ever have to worry bout me doing business with them. I told thrm, I would be doing a bad review

Waited 30 mins for them to tell me my $#*!ies, LRG and South Pole Clothing that was brand new is out of style. They still sell $#*!ies in walmart and southpole at kohls, And the LRG hoodie was over 100$ a year ago brand new with matching hat worth 60$. Mean while there is multiple pairs of dirty flip flops and shoes for sell in the store. Will never return to this store. Gross.

Apparently they only want small sizes, I brought in a tub, abox, and a bag of plus size clothing all barely worn, jean size 16&18, tops, bodysuits, jumpsuits ect ranging from xl to xxl all the clothing is from American Eagle. They barely accepted any of it. All they took were my shoes a few pants and tops. None of the styles are "out dated" how are any jean ever "out of style" they are just blue jeans but as I walked the store they had next to NOTHING in their xl to xxl or any plus size jea...

So disgusted

Management at this location is terrible, unprofessional, never will shop here again. I suggest everyone else not to either. Don't support this establishment

My recent selling experience left a bad taste in my mouth. I brought in some pieces and 75% were the items that they were searching for, for the season. Everything was clean, and hardly worn. The girl who took care of me told me that they were only accepting one item because the rest had signs of too much wear. First of all, half of the items came from that EXACT Plato's Closet only weeks before and i'd only worn them a few times. They told me that some items were damaged, and made a big deal about "zipper waves" but I saw clothes in worse condition on the shelves. Really? They ended up taking just two basic items. Get this, I had a friend come in a few days later with the same exact items, and nearly accepted EVERYTHING i'd brought in with no questions asked. I have no ideas what the basis for this type of behavior is for, but it doesn't settle well. How are you going to deny one individual and accept another? Is it because I'm black and my friend is white? Whatever the case, it's really concerning. And it's sad, cause I do like to shop at Plato's but now, I don't know. Come on, treat ALL of your customers well.

I went in to see if they would buy some of the clothing I didn't need anymore. They said come back in a hour so I did they than told me they couldn't sell any but while I was standing in front of the customer service I notice several pieces of my clothing in their containers I address them and they wouldn't even let me see the items so I told them I would report them to the BBB. Then I got their attention and may clothes back of course they said they made a mistake and they would pay me. I said no due to I believe they knew exactly what they were doing. I advise everyone not to shop or sale to them because it's just my feeling they're taking advantage of customers.

AS A CEO of companies in Texas I don't think this store should be up and running. They have none brand shoes for $200 but when I sell my NAME BRAND SHOES they can only buy for $40 I paid $300 for these shoes and they said $40? THIS $#*! IS PITIFUL AND I WILL NOT STOP UNTIL I GET THIS PLACE SHUT DOWN! THIS IS A BAD BAD PLACE! They have to do better these shoes are not worth $200 scammers! Don't shop here or sell

I WAS THERE TODAY AT ANN ARBOR LOCATION!
THEY ARE RUDE UNEDUCATED AND UNPROFESSIONAL! I BROUGHT 3 BIG BAGS OF CLOTHING, MORE THAN HALF OF THE CLOTHING WAS DESIGNERS NAME LIKE "ARMANI EXCHANGE " HUGO BOSS ". AFTER 1HOUR WAIT THEY GAVE ME BACK ALMOST EVERYTHING! WHEN I ASK WHATS WRONG WITH THAT, THEIR RESPONSE WERE " WE ONLY BUY SPECIAL TYPE OF CLOTHING AND MY CLOTHING NOT GOOD ENOUGH APPARENTLY FOR THEIR GARBAGE STORE"! LOL NOT TO MENTION THAT ALL 4 GIRLS WERE LOOKING AT ME LIKE ALL THIS CLOTHING WERE STOLLEN! SHAME ON YOU! AT THE SAME TIME THEY WERE NICE TO OTHER PEOPLE! DISCRIMINATION!

I will NEVER GO TO SELL CLOTHES AGAIN. Just horrible. They rush don't take their time and don't give you anything for your clothes you might as well to go goodwill and give your clothes for free for what they give you. If it's not what they like they won't take. Waste of time. 90% less than what an actually price should be. Dress worth $50 you'll get $1 back. None of them are helpful at all unless you've just bought the clothes new and all price tag you will only get $1 for each only if they like it you can take a full bin and only get $10. You best bet is poshmark or other stores that will actually give you what your clothes are worth. NEVER SELL YOUR CLOTHES HERE WASTE OF TIME if they don't care for you stuff the only give you $1 credit cause that all it was worth to them. They take ID just to say they saw it, everything in the computer was wrong of my information. Or misplaced to someone else's name

I sell sometimes at the Orland place. And what a difference in organization and nice employees. ( mason) Also, the new manager, Aisha is the sweetest. She took care of my item items right away.

It's not fancy, but you shouldn't expect fancy. It's clean and most importantly, it has a ton to choose from. If you don't see what you need, come back in 2 weeks for a whole new store.

I received a text from platos closet that they needed denim that day. So i rushed home from work, gathered up my denim jeans, might i add that were pretty much new because after I purchased them i gained alot of weight and could not wear them but a couple of times. I got there and checked in and the girl told me I would get a text when they were finished. I got the text and went back up front where the girl brought my basket still full and said they only took a couple of items and this is what they didn't want because of ware and tare. They gave me 19.42 for the items they did take. I wpuld have done better selling with the online gararge sale.