Planterina

I ordered a plant with a planter, received plant only in a nursery pot. When asked for the missing planter I was refunded HALF of what the planter costs, if I wanted to buy it separately. The only reason I bought the plant from them was that I wanted it in certain planter, and now I'm stuck with the plant I don't want cheated of $42. It's a scam, avoid at all costs!

I've ordered from them a few times and it's been nothing but a hassle. The customer service is terrible. I pay for cold weather shipping and they show up dead. They refuse to send replacements. A problem with your plants? Not their problem. As long as they get your money, they don't care. Photo of my most recent plant.

Received first of two orders! Shipment came from East to West in record time, 4 plants packaged perfectly and carefully! All four plants look to be healthy and happy! So excited to get get them! I was sadly concerned after reading all the reviews but my worry was for nothing! I WILL ORDER MORE!

I ordered a couple of plants. Based on the videos on YouTube I was completely sold. They came fairly fast and customer service contact with me pretty quickly based on the reviews I was immediately wanted to refund my money because of the reviews and lack of confinement I developed,,,by that time they all ready was shipped out in a timely manner. The plants came all the one piece. None of them are damage, but they are small for the price I paid oooh they got me on that one lol other than that I'm quite satisfied/ yeah with my experience. Thanks

I am not easily impressed and usually don't write reviews but the quality of the plants I just received from Planterina is so amazing I felt I owed them a positive review! I was a bit concerned with shipping from Florida to So California but my plants arrived in beautiful condition! They are very full and lush! Ive been looking for a nice Maui Queen in my area and even high end nurseries didn't have good looking plants. So happy I decided to order from Planterina! It was totally worth spending a bit more for top quality! Amanda's YouTube videos have taught me so much so I felt they were a trustworthy source and I was right! Thank you Planterina! You are awesome! :D

I purchased a Hoya crimson queen and received a free snake plant with my order. The order was well packed and received in less than a week. Little by little my hiya continues to die. I reached out to Planterina for a discount or 1/2 of the plant to be replaced. They offered a $20 credit off my next order. No thanks! Not interested and dissatisfied with my first online plant order. Buy local!

I have purchased tons of houseplants from them and a few came delivered out of the nursery pot. The first I sent a complaint and they sent me a new one but it was tiny, i spent $55 so i was not too happy. I tried to be understanding but now I received a straight dead and mush pothos. Unfortunately I will probably not be ordering any more from them

I have yet to receive a refund or a response About why my plants came with a bacterial infection. Black spots all over the leaves and I paid a lot for these plants. I got one response with none response with no explanation that said will give you a discount and then I've never heard from them since. I'm very disappointed because from such great videos on YouTube Amanda makes it seem like her company will really take care of you and send you out quality stuff. But that's not the case. I'm waiting for my refund and I will never buy from them again. There are other nurseries that give great customer service and quality plants

I've at times had hesitation with purchasing plants online. It's always been a hit or miss, mostly a miss. Planterina is a hit for me. A little on the expensive side, but you get what you pay for. The picture below is a week after the delivery of my Peace Lily and Philodendron. Packaging also included bamboo stakes and no gnats!

I ordered a variegated Dieffenbachia, commonly named " Tropic Maryanne". This plant is supposed to have variegated leaves, patterns of dark and light markings. The one I received from Planterina had already lost its variegation before it arrived. The newest four leaves had gone completely green, meaning NO more variegated leaves will ever be produced (unless I do something drastic like chop it down to the base and begin again.) This is not what I ordered. I asked Planterina for a refund and they granted me 30% of what I paid.

I purchased a Swiss Cheese Plant. The plant was already small with maybe 5 stems. 3 weeks later, two of the stems just fell over. I hadn't watered it because the soil was still wet when it arrived. I started looking in the soil and could not find any roots whatsoever. If you purchase, check the roots immediately.

I ordered 5 small plants. Super excited they are beautiful. Even have some new growth. I have not had any issues what so ever. They were ordered. They came perfectly packed and now it is up to me to keep them thriving! I'll order again

I was excited to receive my plants but the package delivered from Planterina has been severely damaged and many of the plants I bought have been damaged as well. I have bought over 100+ plants online, and I've never seen plants packaged this poorly before. I love her videos online and have been a fan but I will never be purchasing from this website again. Buyer beware!

Truly love this shop great plants great service and eco friendly wrapping.
I keep coming back for more...
Truly love their plants just beautiful

Horrible experience. They keep making excuses why the plant is not doing well. All BS its been less than a week. They send me cuttings of a plant and they are not even rooted.

Like many others who have posted reviews here, I received dead plants from planterina. I received 2 dead Hoyas as part of a 2 free plant promotion when you spent $50. When I contacted planterina, they said they would not refund me or provide replacement because the Hoyas were the "free" plants in the promotion. Like other reviewers here, I find it interesting that the "free" plants came dead while the other came ok (still really small, but at least they were alive). Such a shame because I used to really enjoy watching Amanda's videos, but this last experience left such a bad taste in mouth that I cannot bring myself to support her in any way anymore. Don't believe the positive reviews on this site. There is a reason why all the bad reviews have the same themes (dead plants, poor customer service, non rooted cuttings, etc.)

Do yourself a favor and check your local nursery/garden center before ordering from Planterina.*No, you don't NEED that plant RIGHT NOW *. You will save money and yourself from disappointment.
The plant that I received was much smaller than the plant in their photos. It had been larger but they cut each vine before sending. I was very disappointed and their only solution was to offer 10% back. I feel ripped off.

Reading all the negative reviews, I held my breath! I got an email with a sale code the day after my rather large order. Since it had not shipped yet, I emailed to ask if they would be willing to offer it me after the fact. I got an email back the same day saying they had refunded my card for the difference of the sale coupon!
On Monday my plants shipped, all the way to California. I had asked for heat packs. The 3 big boxes arrived on Friday, lined with silver reflective bubble wrist and a heat pack. The plants were super healthy, no soils flying around in the box, and the sizes were worthy of large and extra large.
I am a very happy customer!
Edited to say the plants arrived nice and dry, happy roots!

Received my colathea collection in the mail Monday it was in perfect condition will order again.

I've spent hundreds on plants there. What I kept seeing was plants that varied wildly from the website- usually much much smaller! Then they kept having issues with tracking so I'd never know when plants would arrive.

The final straw was the wretched fiddle leaf fig they sent. It took them days to reply to my inquiry and then they said it was cold damage and they would only credit me $9. I paid $50 for a plant that will likely die because THEY FAILED TO SAFEGUARD IT! They are in the business of shipping plants! No one should receive a plant in the condition I did. I would definitely not recommend this company. They have horrible customer service and their products aren't the size or quality they claim them to be on their website.

Top-notch product. Beautiful and healthy plants with lovely ceramic or terra cotta planters. I think they, like most retailers, are struggling during COVID in getting orders out timely. Since we're talking about live plants here, it's hard not to get anxious. That's my only beef with them. They're still my fave!

Ngl if I saw the reviews on here without any knowledge of Planterina prior I probably would have been dissuaded from purchasing. That being said, I have been consulting Planterina's YouTube videos for a year now with my own growing plant collection and trust her knowledge & advice. I have not had good experiences previously with purchasing plants online from sellers on Etsy, not really due to any fault of the seller, I just think that shipping plants is incredibly traumatic for the plant and so many just have not made it or struggled for months before I saw any improvement to their condition. Since then I've really tried to get my plants locally but it is difficult to find some of the more rare ones without having to go online. Despite my previous experience with online plant purchases, I decided to order from Planterina as there were 3 different Calathea variations I wanted to add to my collection and have not seen them anywhere but online. I chose Planterina because I felt secure that I would have a good experience and receive quality product. Unlike a lot of the reviews here, I am happy to report that is exactly what I got. All 3 plants arrived in just 3 days shipping time and in gorgeous, full, healthy condition. I have had them for a week and they seem to be adjusting just fine. I'm sorry for the people who have not had the same experience, but I am personally very satisfied with my purchase and experience with this seller and will probably purchase again if there is something else I'm looking for that I cannot get from my local sources.

One month and still no plants. I have emailed them 2 different methods. Once through my personal email link from my receipt and once through their website. Neither are being answered. You have taken my money but not shipped my plants. It's been almost 1 month! How can I cancel my order? I want my money back.