Reading all the negative reviews, I held my breath! I got an email with a sale code the day after my rather large order. Since it had not shipped yet, I emailed to ask if they would be willing to offer it me after the fact. I got an email back the same day saying they had refunded my card for the difference of the sale coupon!
On Monday my plants shipped, all the way to California. I had asked for heat packs. The 3 big boxes arrived on Friday, lined with silver reflective bubble wrist and a heat pack. The plants were super healthy, no soils flying around in the box, and the sizes were worthy of large and extra large.
I am a very happy customer!
Edited to say the plants arrived nice and dry, happy roots!