• PlanetHoster

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Overview

PlanetHoster has a rating of 4.99 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlanetHoster most frequently mention customer service, and support team. PlanetHoster ranks 16th among Web Hosting sites.

  • Service
    34
  • Value
    34
  • Shipping
    34
  • Returns
    34
  • Quality
    33
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

  • I am very very very happy with their hosting customer service.
  • My compliments to the support team on well-done and fast job.

Critical highlights

No critical highlights yet

How would you rate PlanetHoster?
Top Positive Review

“Can't want anything else! Recommend!”

Kayla F.
1/30/24

Superb customer support and rock-solid servers. Lots of knowledge combined with friendly and swift solutions. Can't want anything else! Recommend!

Reviews (88)

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Other

Reviews that mention popular keywords

customer service (5) support team (5)
Thumbnail of user hawkcow1980
1 review
0 helpful votes
January 30th, 2024
• Updated review

Superb customer support and rock-solid servers. Lots of knowledge combined with friendly and swift solutions. Can't want anything else! Recommend!

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Highly recommended! 5 stars all the way!
October 7th, 2023
• Previous review

Planethoster has been an absolute game-changer for my online presence. With their reliable and blazing-fast servers, my website's performance has skyrocketed. The customer support team is top-notch, always prompt and knowledgeable. Their user-friendly interface and extensive features make managing my site a breeze. I couldn't be happier with this company. Highly recommended! 5 stars all the way!

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Thumbnail of user mikulakbertoldo
1 review
0 helpful votes
April 11th, 2024

The sales and technical support teams have been truly fantastic.
They are skilled and supportive, and it is clear they care about their customers.
Their servers work with no glitches and uptime is rather high. Prices are quite affordable for the web masters with a tight budget.

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Thumbnail of user mnvuiasddhuiinvnkkgiop
1 review
0 helpful votes
June 7th, 2023

Everyone I have worked with at Planethoster has been wonderful, helpful, and very knowledgeable. I am so impressed that Mr. Planethoster could anticipate my questions before I even asked them. Another thing that matters to me is they quickly recognize how basic my skills are and they were patient. They have the ability to make you feel there is nothing they would rather do then help me.

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Thumbnail of user josephm3666
1 review
0 helpful votes
January 27th, 2023

One of the best hosting companies in the world! It has, hands down, the best support team which is full of professionals who will help you with any possible issue. I haven't seen such great support in any platform! Moreover, the website loading times are one of the best in the industry. Their hosting prices are absolutely amazing as well. Overall, it is definitely one of the best hosting companies in the whole world. You won't make a mistake if you choose their services!

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Thumbnail of user ildarusufoev
1 review
0 helpful votes
July 6th, 2023

Good Experience, I really enjoy working with Planethoster company - especially their support staff.
Servers are rock-solid and uptime is nearly 100%. Recommend to try with no doubt.

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Thumbnail of user sophien51
2 reviews
0 helpful votes
March 2nd, 2023

I have never been let down by Planethoster's Support. They are responsive and efficient in solving a problem. They make your problem seem like it is the most important thing that needs a solution...and, always seem to have that solution at hand.

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Thumbnail of user natef54
1 review
0 helpful votes
September 29th, 2022

These guys try their best to help. I can count on them to rectify server issues when something goes wrong. They are twenty times better than my previous host.

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Thumbnail of user rivmanm
1 review
0 helpful votes
October 31st, 2022

The new interface and software solution called "N0C" is a total mess. Mails blocked, IP's blocked and Captcha not working for unblocking. Migration from Cpanel to N0C lose files, emails, passwords. It was a good provider that became greedy and don't care about customers anymore. Been with them for more than 10 years, but now they force you to move to Hybrid and dedicated servers by locking you out and not providing minimal services like web and mail. Sadly, I will not recommend this anymore to my clients, I don't want to lose them...

Tip for consumers:
Only for not important and little to mini-little sites.

Products used:
Web hosting

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Thumbnail of user aaliyahm28
1 review
0 helpful votes
August 11th, 2022

A very friendly, and instant help is provided to me every time I faced any issue. Customer service is awesome which makes the company also good.

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Thumbnail of user paveln14
1 review
0 helpful votes
December 21st, 2022

Planethoster has great support. And they have always been able to solve any issues with my website in short order (at no extra charge). I highly recommend them to anyone needing a website host.

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Thumbnail of user jakobw21
1 review
0 helpful votes
March 23rd, 2023

Outstanding customer service!
That is the reason I have moved my all sites to Planethoster. They are always available to help and solve the problems.

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Thumbnail of user manuelag30
1 review
0 helpful votes
February 25th, 2023

Wow! These people are awesome! I am switching my site to Planethoster as they seem more reliable as far as up time, as for sure more helpful! I have yet to build my new site with them, but from the little interaction I have had with them so far I am very pleased!

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Thumbnail of user antoninam7
2 reviews
0 helpful votes
December 8th, 2022

Planethoster is available to help via phone support with the click of a button. Agents respond almost immediately, and the process to verify you for security is extremely quick and simple. They will often take care of the issue immediately on their end if they can and otherwise provide clear help and explanations.

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Thumbnail of user williamh4574
1 review
0 helpful votes
April 18th, 2023

Today, have a hosting without support is impossible.
Planethoster offers the best and quickest support of the market 24/7 with moreover a Joomla and a Wordpress expertise. Like to use them and recommend them to try.

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Thumbnail of user oscarg187
28 reviews
3 helpful votes
January 31st, 2022

I have used PlanetHoster for many years. No one major problem! If one issue comes, the ticket procedure is very efficient and fast (to get an answer).

Thumbnail of user emelp1
1 review
0 helpful votes
February 4th, 2022

I would like to recommend planethoster platform to everyone.
Great customer service and amazing functionalities of the platform. It's suitable almost to implement any idea on your website.
Do not hesitate to sign up for their service.

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Thumbnail of user alvarob30
1 review
0 helpful votes
March 10th, 2022

Super good support and fast servers. I have just switched from another host and the performance is like day and night. Particularly pleased with their chat support.

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Thumbnail of user alexanderl488
1 review
0 helpful votes
June 2nd, 2022

Planethoster provides first-rate service with one of the best customer/technical support. The support team is highly professional, thorough and ready to assist.

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Thumbnail of user christianj122
1 review
0 helpful votes
July 16th, 2021

I have transferred all hosting needs to Planethoster. I am valued in my company all because of their behind the scene support which is active and helpful around the clock. Always there for me. Very patient with a novice like me. Never say they wont do it.

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Thumbnail of user jans394
1 review
0 helpful votes
January 13th, 2020

I'm very satisfied with this web host, when I registered my account, I made subscription via paypal but I accidentally closed the page after payment was ended and did not returned to just host website to complete registration, I contacted the sales and they gave me my login details. Their features and limitations are very fair for what you pay (6.00 incl. VAT /month)
I got the unlimited plan(I can host as many websites as I wish). I strongly recommend this web host to my friends and colleagues.

Thumbnail of user nikolais7
1 review
0 helpful votes
February 4th, 2020

I am completely satisfied with its customer support, services and not to mention its updates lately which has made the User-interface much better and friendly. Support is super easy. They answered all my questions for me and were very helpful. Later when my site was getting a little crazy and hard for me to keep running by myself, they were quick to offer some solutions and make things easier for me again. Excellent company overall, and great rates.

Thumbnail of user leoner2
1 review
0 helpful votes
April 7th, 2022

Best support ever, as always. Every single time I've needed help, I've gotten it directly from Planethoster. Running multiple sites, I still manage to screw things up from time to time. Then it's worth everything to have great support to help out when needed.

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Thumbnail of user owenk71
1 review
0 helpful votes
October 21st, 2022

I am very pleasantly surprised with the level of support and assistance that I have received from the support team at Planethoster company. Very professional, knowledgeable and friendly they are! Servers have no downtime and prices are always attractive for me.

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Thumbnail of user tjesimirt1
1 review
0 helpful votes
November 30th, 2020

Well I keep thinking to myself "how can they be this affordable AND offer this level of support" way more than I expected and hoped for. Their servers are fast and their patience is phenomenal. Impressed! I highly recommend them to anyone.

Thumbnail of user reecer10
1 review
0 helpful votes
June 30th, 2018

I Just loved this host, there support is just awesome. I got my solution within 10 or less than 10 Minute.
Highly Recommended, if you are looking for the High Quality support.

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