The company appears to struggle significantly with customer service, as evidenced by numerous complaints regarding order inaccuracies and a lack of responsive support. Customers frequently report difficulties in communication, leading to frustration and the need for disputes with financial institutions. While specific positive aspects such as product quality are not highlighted in the feedback, the overall sentiment leans towards dissatisfaction due to unresolved issues. To improve its reputation, the company should prioritize enhancing its customer service responsiveness and addressing order fulfillment processes to foster a more reliable shopping experience.
This summary is generated by AI, based on text from customer reviews
I ordered a pair of shoes... they sent the wrong order and would not answer any email messages. I also had a lot of site issues after my order to which there was no response from them to my emails. I had to end up opening a disput with my credit card company over this. Still haven't heard from this company to date... it's been a month!