PixelFilmStudiosReviews 410

Had a problem with installing ProPuppet with macOS system Monterey. I went on a chat line and I was promptly serviced with some quick fixes. When that did not work, I was able to participate in a screen share and the problem was solved as well as others that would have arisen in the future. The service was excellent and was complete. This reinforces my confidence in pixel film Studios and I would endorse them wholeheartedly. Thank you

You can pretty much drag and play in your timeline, but what I don't like the most is that when updates come, you'll see a lot of red screen and it can be annoying as you have to delay your project and update everything. With all that though, they have a great chat support can help you fix it.

You know you like doing business with a company when you look at your order page online and have to scroll through years of orders. Pixel Film Studios takes up the bulk of my plugins list in FCPX and they are my go to for fast and creative results. Had to get some support via chat today and couldn't have asked for better interaction. Thanks PFS!

The PFS Support is very fast and very good! It help me successful! I never fix my issueallone! People they now what to do when you got a problem or issue! SUPER!

I would have got in contact with the help desk on about 10 occasions seeking help in install and upgrading pixel film products, and then also technical questions when i have struggled work out an a feature. Every time i have got a reply in 24 hours, and they are genuinely happy to help and have fixed the issues each time in one email. Sensational. The 4 products i own are also amazing... so 10/10 for service and product

Ive had quite a few issues with my plug-ins since getting a new laptop and the live chat has seriously been such a big help. My issues are resolved every single time and it's always quick and easy process. Everyone seems very kind and willing to help! Definitely my favourite site ti purchase plugins from.

First off, LOVE the software and creative control they offer. Second (and most importantly), their customer service reps are responsive, friendly, and knowledgeable. 10/10 would (and will) use again.

I had an error message for a plug in not being compatible with my M1 Mac, and was getting a red screen trying to use the tracker. Support chat helped fix my issues with very easy instructions and in less than 5 minutes! Very impressed with the service.

I have been using PixelFilmStudios for a while, and I've always loved their products. They're easy to use, easy to install, and they offer excellent quality!

Recently, I kept getting an error screen in Final Cut Pro, so I reached out to customer service using the chat. Not only was I connected to a human being really quickly, but they were kind, they helped resolve my issue in literally minutes, and they were super patient with me while I walked through the steps to fix my error message.

PixelFilmStudio is a fantastic brand, and I'm always looking forward to what they will come out with next!

Great support, mann was able to help me very quickly via LiveChat and my plugins are all working again. The apps are functional and integrate well with Final Cut.
So it's fun!

The companies chat services were amazing! Pixel support were courteous and patient. They managed to answer my questions and resolve my issue.

Artie

I struggled all day trying to search the internet for an answer, tried everything and failed. I tried the Autobot on the PixelFilms website as it was out of hours. I got a response within 2 hours giving me a code to find the files and asked to send a screenshot. I now accessed LIVECHAT and just attached the screenshot and was given the answer immediately.
I followed the instructions and my problem was solved - time 2 minutes!

I was turned on to these Plugins a few years ago and told that 'With FCPX and a few plug-ins from Pixel you can rule the world'. I don't rule the world, but clients love my edits. And that's the important part. Customer service is top-notch and the plug-ins are fantastic.

The effects from the site are really nice and useful and the customer service is great!
Would definitely buy a product again!

Installed a plug in and received the common red screen in FCP. The standard steps in the guide didn't help and I was getting frustrated. Joined the online chat support and they fixed it right up for me! As someone who's sat through plenty of agonizing tech support experiences, this one was exceptional! Thanks!

UPDATE 02/23/2022: I followed the responder's suggestions ans was able to solve the issue. Much appreciated, was solved quickly. I changed the rating 4 stars now, still find the website difficult to navigate when needing help. But appreciate the response!
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I installed M1 chip updated plugins but I still get message when I open FCP that plugins need to be updated. Impossible to find any help on PFS site. They also limit number of downloads on plugins so if you change computers or need to re-install plugin you will eventually need to purchase another license. Overall plugins have not worked well in FCP, very slow and lag from hell. One star is too generous for these folks due to lack of support.

So have downloaded some products of the site and never had any problems did have one little issue but it was solved asap with a easy step by step with some one on the live chat on the website :)

2 years ago I bought about $128 of Pixel Film studio software. It worked at first on my 2012 Mac Mini with mojave then one day POOF! No joy, all my plugins stopped working! I reached out to Pixel support and they informed me that they no longer were supporting my mac or mojavie but instead were re tooling everything for the new M1 chip. Well I wasn't planning on getting a new computer at taht time but a bout a year later while waiting on endless render times with my slow old mac I though, well what the heck. I got a 2020 Mac mini M1 with Monterey, 16 gig ram and 1 TB SSD. Tried to reinstall my plugins bu no joy>> Kept getting that annoying RED screen of death! You know the one> Well I again reached out to Pixel Film Studio support and got the delightfully helpful Chloe. She not only was supper helpful in getting me the missing FX plugin folder I was missing in my install path, she looked up fonts and control surface work a rounds that I was dealing with after I was able to successfully get all my plug ins to finally work. Chloe you saved my faith in not only Pixel Film Studio products but in humanity its self. Good costumer service seems to be a thing of the past now a days but not with Chloe. Thank you so very much!

Thank you for your professional support.
I love to be a part of your community.
See you soon:-) 100 Point of my side!

Came up against a problem with a plugin - patience and expertise from PFS solved the problem with ease and skill. Without the time and effort of the staff, hours and hours of work would have been lost. Thank you so much. I'd highly recommend PFS for both brilliant products and service. A very satisfied customer!