Pinup Girl Clothing

I ordered several dresses in early October. Kept two of them and sent the rest back. The company owes me nearly $1,000 in credit and they have suddenly stopped communicating. They will hear from my attorney next week.

As others have said customer service is lacking. The items are over priced too. I purchased something that said it was back ordered till October. October came and went with no update to I contacted them on November asking when the item would be shipped and if there wasn't a projected ship date to please refund me. They never even gave a projected ship date they just said they would refund but then it took a week for that to even happen. Had to contact them again about the refund before received it. This company has really gone down hill. Use to love them but think this will be my last purchase with them.

I absolutely adore the clothes from this business, but this business itself is horrible. Order something in April it's now July and have yet to receive it. They haven't responded to my emails and according to their rules on their FB page, you can't ask about orders on there. If you try to ask via FB page your comment gets deleted OR the admin turns off the comments on said post.

If I ever get my items, this will be the very last purchase I make with them.

The dresses are priced way too high for what you get. Bad fabrics, crooked seams, unpredictable sizing, high shipping, and terrible customer service. I don't understand how they are still in business. There are plenty of choices out there for retro clothing, including custom stuff on Etsy. PUG is not worth it. Nothing ever fits right and they don't care about their customers.

I have been shopping with this company over 10 years. I started off going to their warehouse for sales and then eventually their online presence grew and I could buy online. It's always been an easy seamless experience and I've never needed to exchange. I follow the size guide and I follow the other fans of the brand and know which items are true to size, ones to size up or down on. Not everything is made of the same material, cut or lining. Some items are very structured which makes the item look so stunning. I have always received my packages within 3 days normal shipping through FedEx.

Customer service has always been prompt and courteous. The owner has always been accessible to the customers and tries to make everything to a high standard. I enjoy the fun fabrics, sexy silhouettes, and high quality this brand offers. It's my #1 go to brand. I have never had any issues and am surprised to read some of these comments.

Just want to add that most brands have very low resale value if you ever want to sell. Pinupgirl however will get you at least half of what you paid. Can't say that for any other brands minus desiger labels.

I AM EXTREMELY UPSET AND DISSATISFIED.

So far I've ordered well over $5,000 I'm the past 18 months. I have experienced endless struggles with fulfillment:

-I have waited months and months for specific trousers and this is not the first time this year that I have ordered some thing from you and waited months and later told it is out of stock when I was told in stock items are pulled and held until the preorder came in only to be told what should have been held since it was PAID for that the item was never actually held in the first place.

- the wrong item item sent several times

-been shorted twice and had to prove I was by producing the hand written note on the packaging slip because I was denied being shorted

-been sent dresses I didn't order on two different orders that I then had to return

-been sent the wrong item through a Route claim and then told I can't have the correct one even though I had nothing to do with the fulfillment

-had mass cancellations of preorders

-had SEVERAL emails completely unanswered

-had emails answered with promised action but no actual action taken requiring me to go through the process all over again wasting hours of my time

-been told I was sent an item already that was actually a preorder that wasn't even produced yet and couldn't have been shipped

I am fully dissatisfied and feel that the company is not doing enough to support fulfillment, doesn't keep its word and has shoddy customer service.

PUG is literally the WORST company I have ever dealt with.

I simply love the style design and quality of pinup girl clothing! Everything is extremely well made and fits like a dream, however I've had many problems where I would submit an order for items listed as in stock, then the company would wait 1-2weeks to process and ship, and when they finally got around to my order, the items I had ordered where no longer available. That has been INFURIATING as well as the long wait for the company to actually ship your order if they actually do still have it in stock! I've also had one issue where having taken so long to ship something came up and I decided I wished to cancel the un processed order before it shipped, to avoid costly return prices, so I emailed customer service and asked politely if it were possible to cancel the order. They responded pretty quickly with an "OFCOURSE WE WILL CANCLE THE ORDER AND REFUND YOUR MONEY IMMEDIATELY" however within ten minutes from that email being received and read (&responded to with a happy thank you) I received a text message as well as a shipping notification stating that my full order had been processed and now shipped to me! I WAS FURIOUS. So Ofcourse I immediately called up customer service ( ONLY OPEN FROM 10am-2 or 3pm EASTERN TIME) and spoke to who I assume must have been a nice person, however I could not understand anything he said, aside from "mistake" "intercept shipment" and "sorry". I asked if I would be refunded and the shipment stopped and he said again "IMMEDIATELY". So I watched online as my order was marked canceled and then refunded. But when I looked deeper I noticed they had only refunded HALF my purchase price but canceled the entire order, so AGAIN I called customer service only they were now CLOSED so I began emailing again. Anyway it took me several days to straighten out, days in which I desperately needed that $ for a medical reason, and it was an anxious and very unpleasant several days as I was very ill and scared I would not get my $ back. I'm unemployed due to illness and I RARELY get to buy anything for myself so this one time I was able to I had hoped for a wonderful experience but received nothing but grief instead. HOWEVER I AM GRATEFUL THEY AGREED TO REFUND MY $ AND STOP SHIPPING MY ORDER! And I must admit I HAVE NEVER BEEN DISAPPOINTED WITH A GARMENT IVE PURCHASED FROM PINUP GIRL CLOTHING!

I love the clothing but customer service is abhorrent. I placed an order over a month ago and haven't received any updates. Every time I have ever emailed customer service, they only always answer with what seems to be a robot generated response. For what it costs, I expect customer service to be top notch and it falls well below expectations. They claim to be an all inclusive group but the admins on their Facebook come across as bullies. So disappointed to the point that I will be selling most of my collection.

I had to email and contact them 5 WHOLE $#*!ING TIMES for them to "finally" refund my order...WHICH THEY NEVER EVEN DID...I waited 1 whole month to get my item, it never even left them. Had to contact them 5 times with them STRAIGHT UP IGNORING ME THE 4TH TIME, and again lying to me about taking action the 5th time. This is absolutely unbelievable. DONT BUY FROM THEM

I ordered a swimsuit from them in the hopes that it might fit my very large chest. I went with a Large but it was still too tight. I called customer service and they gave me instructions on how to exchange it. I can only speak from my own experience, but I didn't have any of the issues others claim to have had. The swimsuit is also excellent quality. If it can hold up to my 34DDDs, it's strong enough for just about everyone.

The owner does not allow negative comments about her products on the Facebook group. The owner does not allow comments about other clothing or other websites (Instagram, Pinterest) on the Facebook group. The owner blocks and removes people from the Facebook group for violating these terms, so if a user, say, posts a photo of themselves in a PUG shirt but a different pair of pants, the post will be taken down and in all likelihood the user will be banned.

So there aren't a lot of places I can say that the clothing is just not well made. The fabric is cheap--thin, threadbare, stretches out. The construction is not good--despite having a size chart, clothing tends to run 1-2 sizes up or down from what it should. How? If a pair of pants you call an XL normally has a 36" waist, they should have a 36" waist. If you produce an XL and it somehow has a 32" waist or a 40" waist, you need to call that a different size.

I have never bought clothing from Pinup Girl that was the size it claimed to be.

They don't really take returns or exchanges. The prices are exorbitant for how poorly the clothing is made. They police their reviews on Facebook and their website so you can't actually tell anyone how the products are made. If you bring up any of this in the Facebook group, you get explicitly told how much they don't care about customer feedback.

I used to LOVE this site and shopped quite frequently then something happened in the past year where their customer service took a nose dive. I'd find items in my cart I never put there or the site wouldn't work at all. Their online support was absolutely no help. It was as if someone hacked my account. In addition to that they NEVER keep enough common sizes in stock and sell out immediately. Unless you are an extra small or 2x good luck ever getting a chance to buy anything. Whoever is in charge of their purchase orders is an idiot. In addition, if you send anything back to be returned you receive NO confirmation if that return was received. I no longer have any incentive to buy from them.

Love the clothes! Worst customer service ever! I don't know how many dresses I have from this company but this month my husband has ordered me five in total one he made a mistake on and got the wrong size even though I had the tags on it they told me they would not take it back that I was stuck with it! All I wanted was an exchange or even a credit on my account! Unbelievable

I placed an order for a dress on may 12th and was emailed that I would be receiving a tracking number within 5 business days. I logged into my PUG account and emailed from their Contact Us form, I emailed twice and both times my email was ignored. I reached out to their IG account and was told they don't handle customer service issues. I emailed them directly TWICE, I called all their numbers on file including the number on their Better Business Page and was ignored or the numbers were not working. I filed a complaint with the better business bureau, they emailed and said I was added to a refund list but have not yet received a refund. I'm so annoyed by their complete lack of customer service. Very shady. Even emails from their customer service don't include the name of the representative emailing. VERY SHADY. This is what scam companies do.

This is like a weird shadow company, like ordering off of an Instagram story. They have no customer service people, no phone number to call, emails go into the ether, returns are never processed. I've known about them for ages and know that girls used to be able to get dresses here but now it's just not a real site to order from. I ordered two sizes of same dress and wound up returning both because the fit was so odd. Took forever to get someone to answer me about returning. Paid for shipping back. No refund. No answer to emails. No one ever available to chat. And then as a final eff you to someone who spent money, was blocked from the facebook group which is the only place to reach the owner. Blocked for describing my issue and asking for help. RIP PUG

I was just duped a third time to buying items from this site. How could I forget their terrible return policy with demanding language, strict timelines, and packaging that is not reusable? How could I forget that no matter what their site says, DO NOT BELIEVE THEIR SIZE CHARTS. Order about 3-4 sizes larger than you think and then you might be able to squeeze into them. I guess I was wooed by the trashy models with bad pedicures holding tiki glasses. Never again. Never again.

Order another Monica dress in a different color but it didn't fit. Sent it back & haven't heard back from them. Called for an update & here we are 30 days later-they're telling me it didn't pass inspection. They will send you pictures of a random dress telling you it's yours.My only option is to pay for them to ship me the dress or a 50% refund. If your clothes don't fit they will commit fraud & get AWAY WITH IT. Buy at your own peril. They lost a good customer. Disgraceful.

I spent over $500 for dresses that did not fit for a refund on October 15,2019. Left several messages, sent emails and as of today November 11,2019 no return phone call, email or refund. This company is horrible. I'm out of $500 and PayPal just refunded my out of pocket shipping cost that I had pay to return the items. DO NOT SHOP HERE!

I'm simply relaying more of the same negatives as others about this company and their atrocious trading practices.
In short, tried several times to make contact with them regarding an issue and received no response. Continued being tenacious until eventually they did reply, only to initially totally fob-off any responsibility.
This is a company that exudes arrogance and is only interested in getting the customers dollar, no matter what. They are either the most incompetent bunch of buffoons ever trying to operate a business, or calculating low rent crooks. Either way, shop with them at your peril!

I am very pleased with the friendliness of the customer service staff. They were very helpful and friendly with my return questions.

Just a terrible experience. I can't even be bothered typing out the whole thing, I'm so done with these people. Just take it from me and all the other reviewers here, PinupGirlClothing are dishonest, arrogant and have no respect for their customers.

I returned two dresses, never got credit for them. They don't respond to any contact and forget calling them. They never answer, it goes to a mail box, that is always full. Do not buy from this company, a total rip off!

I ordered a lingerie bikini set with top and bottom. They sent the top and said bottom is out of stock. Would not respond to my request for a return. Useless. I will never ever buy from them again.