I have to unfortunately report a similar bad experience to other users. Using the size guide, I ordered a dress online and received it only to find it was way too small. I paid for it to be returned, as is their policy, and had no response. I finally called and left a message, and got an email response that they could not accept the return due to stains on the garment. I asked for pictures of the stains and received 5 pictures without any noticeable stains. They wrote that I could pay for the garment to be returned to me if I wanted. This business should be shut down.