Pink BoutiqueReviews 148

I recently ordered a dress yesterday for a next day delivery (which should come today) the whole point of a NEXT DAY DELIVERY! However I still have not recieved so I went and spoke to one of the advisors on the pink boutique website, after 20 mins of waiting I finally got through, I told the women about my problem and her reply was so rude I was in shock, her name was Nicole so I would like to make a complaint about her. Her words was " well If you wanted it by Saturday You should of done the Saturday delivery then" I then asked if I could change my delivery option for a Saturday delivery but she said "No I can't do that" she was very helpless and I will not be ordering of this website again! Terrible service, disgusting communication and very bad delivery status.

And 1 star is me being considerate.
I ordered my package last Friday and it was expected to arrive BY tomorrow. The website clearly states that delivery to the United States takes 2-5 working days, "not usually" or "approximately," simply says just that. They didn't send tracking info until Tuesday, barely any updates. A package that is supposed to arrive TOMORROW just received a UPS tracking number. The number lists no information other than "Arrived in country," which could be California, Hawaii or Puerto Rico for all I know. I contact Pink Boutique, no response. I contact UPS, they say my package is coming from iParcel in Jamaica, NY and hasn't been released. They also said UPS will send it to USPS in 2 days, then it will take another 2 days for USPS to deliver it to me. So that is 7 working days. In total 10-12 days, which is double what they're falsely advertising. I am traveling early next week and placed this order specifically because the delivery time was impeccable & I am so overwhelmed. Still no answers. Still no dress. This is for a major formal event and I'm saddened by the fact that I may not even receive it in time. I made plans to be home all day to retrieve my package tomorrow and even scheduled an appointment with a tailor for Saturday to make any necessary alterations. This is an absolute disaster and I'll probably never order from Pink Boutique again!

I'm not usually one to complain but I feel I have been treated quite unfairly by this company! I ordered a size 12 maxi dress at a cost of £22 + £2.50 postage. What arrived was a large, if on their website they had put S/M/L I would have ordered a medium. When I tried it on was more like a 14-16. I even measured the dress to compare it to the size chart on their website and it was way off so felt I was entitled to a full refund including any postage I had paid. I would have reordered the dress in a smaller size had they not been so dismissive of me. They don't do exchanges so my only option is to send it back for a refund at a cost to me of £2.50 for postage. When I emailed them to share my concerns they said send it back and they would review it. 5 days later I receive an email to say I have been refunded the for the dress minus my return postage and my original postage but with no explanation why my complaint has been ignored. I had to email them to ask. Their response was it was within the guide lines, which it wasn't compared to THEIR SIZE CHART! So I am now left with no dress and £5 out of pocket for my time and effort! I will never shop with this company again and urge others not to as you will be ripped off.