Pink BoutiqueReviews 148

I brought some heels for my birthday, I went out in them and within an hour they had cut my feet up and I was in a lot of pain. My foot was sliding completely out of the shoe. I wear heels ALL the time and I've never had an experience like it. My toes are bruised and I'm covered in burst blisters, I can barely walk now they're that painful. Sent them photos as evidence and they just told me they can't refund me as it's not a shoe fault and nobody has had this problem. Funnily enough on my night out a girl saw me in pain and asked if I got them from PB and she said she had the same problem and the strap broke but customer service had been terrible. So don't lie to me Pink Boutique. Putting two kisses at the end of your message doesn't take away the injuries your product caused to my feet. Absolute joke of a company.

I ordered shoes for my daughter's graduation. The ones received were the wrong colour and the wrong size and the company could not guarantee to dispatch a replacement in time, so I returned for a refund, however the refund did not include the shipping cost, leaving me £3 out of pocket for the company having dispatched the wrong item. I took this up with Pink Boutique and Paypal as this is against the Consumer Rights Act which states a buyer should not be out of pocket where a company has failed to supply the correct goods. I notice a lot of people are saying the same on here about being charged to return incorrect items, so challenge this if you are charged for returning faulty/wrong items. This link may be helpful: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act. I have been told I am getting a full refund.

So the first time I ever ordered from here they sent me the wrong item, I just left it and kept it! Didn't order again for a few years - I ordered the other day "rose gold pair of heels" they sent me out a "black" pair of heels! Like how can you get this wrong?! Anyway I sent them back to wait in all day the next day for them to redeliver the same BLACK SHOES OUT! Won't refund you the same day then I have to wait 5 working days for my money back! Company is a joke! Never ever again will I order from this backwards store. Can't even call it a store when they don't actually send you what you want!

Wish Id read the reviews before ordering. Ordered 2 dresses, both of which were too big. Sent them back and they were in the depot for a week before they reached pink boutique. Received one refund and one dress was returned due to being marked. When it left my house there was not a mark on it now theres a whopping show print inside at the top in a tread of shoe none of us own. Pink Boutique say I have worn the dress when I have not (its too big for goodness sake!) and refuse me a refund. Blatantly calling me a liar. Absolutely disgusting service

DONT BUY their sequin clothing theyre Poorly made!
Brought 4 dresses the quality for all wasnt good, cheap and overpriced. Received the two sequinned dresses which were poorly made and had snags and pulls, returned them all.
Few days later they sent back the dress with some lame excuse I had some makeup on it... ok however I sent back because the sequins were coming off, snagging and poorly made plus the top area was really big and didnt fit me. So Ive called them and the cheeky ppl are telling me the dress looks worn- thats why I was sending back because of the holes and worn look of the dress. Still got the tags on etc only tried on but as said was too big. So theyre refusing to give me a refund telling me Ive worn it because Ive tried the dress on... ffs whats wrong with this boutique i sent the dress back because of the defects and faults and theyre saying because of the makeup. If the item is faulty its faulty and I heard they try to get out of refunding people and should of listened to them but I liked the look of the dresses on the website. Dont buy any sequin dresses or jumpsuits because they know they are not making them well and will then tell you that you worn it because they are focusing on quanity rather than quality. Never again - lateyesha Grace stop supporting these cheap rip off boutiques! The dress cost £120 I liked the style but the overall quality was shocking! Buy a cheaper item as the sequin stuff are crap and they may accuse you of being at fault for returning theyre cheap shoddy dresses!
I see from the other reviews that this is their signature style! Claiming tan lines and makeup... which I dont wear neither!

Ordered 5 dresses so my daughter could select a dress for her prom. 1 dress was selected 4 dresses were returned as unwanted items.
They have only refunded me for 2 saying the other 2 are soiled with fake tan, so I have now payed for three dresses instead of one.
This is ridicules but having read the reviews after the event I now think they have a scam going with the fake tan comment. Please be aware when ordering from this company. Scammers

The customer service in this place is something Ive never experienced before! There refusing me a refund because I have apparently spoiled one of the products with fake tan ( funnily enough the item I hadnt tried on!) there attitude was well its not got there by itself, theres only men in the warehouse! Initiating Im a Lier! The product has been stained somewhere in the process and they choose me as the culprit! They havent even took into consideration what I am telling them!

I ordered 2 items in may, and still haven't received them 3 MONTHS LATER! I've gone back and forth emailing Jasmin and have asked for a refund 4 times. She first said it's on it's way (though I didn't receive any tracking info) then said there was an issue with my address and then said it's already been shipped out. To top it off she never notified me of anything first; I had to send multiple emails to find out about this information. Now I worry that she took my $80 and hasn't even shipped my product and now won't refund it! So angry. DONT EVER SHOP HERE.