I took my card off and canceled my subscription and they charged my card daily even when I told them I don't want it anymore
This does not work... it has been 2 weeks or more. Many calls to them. Wondering why my inmate had not received a postcard giving them the phone number so that they could call me. They told me to give the inmate the phone number. How can I give the inmate the phone number when they don't know who to call or what number to call. Then for my inconvenience they kept giving me an extra month's all the way into November I said I don't need extra free month my inmate will be out by then. I said I need to know why it hasn't gone through yet oh well there's a delay because of covid-19. Another time it was the facility is being slow about giving the inmate the postcard. Another excuse was it should be there tomorrow then. Then I got several texts saying congratulations your inmate has received their postcard my inmate has never received a postcard with the special phone number local phone number to call me. Finally accidentally my inmate got through to me on another person's account and I quickly gave her the phone number and when the inmate called I was able to receive it but there was a revolving recorder that said press 2 then it would start all over again and it would say pres to and then it would start all over again and press 2 and nothing else would happen my inmate had to hang up they have limited time in line on the phone. This is been a horrible experience I've asked for a refund they said everything should be working right away then I started getting more text saying that a picture was sent I never sent a picture then I got another text saying congratulations you're inmate can call you now my inmate couldn't call and get through I ask for a refund things will be better tomorrow now it's a revolving recording any inmate cannot get through and I can't get through to them. This is the biggest rip-off I'm really unhappy I don't think there's resolution and I doubt very much I'm ever going to see a refund and I hope that I do not have multiple charges on my card and I am going to contact the Better Business Bureau and make a real make a report thank you
Hello Eveith. We deeply regret all the issues you faced when attempting to utilize our services. With this being such a complicated matter, it would be better handled by calling in. Feel free to contact an Account Manager to discuss in detail exactly how to resolve your frustration, M-F 6-6 at (800) 323-9895. Thank you.
Thanks good service
Good costumer service and quality
I like all services and how to explain how it works
Greate site. I can find everything what I need on this site. It's so greate! You can search on this site. So greate!
Perfect example as to why we value your feedback so much, to know where and how we can improve. Thank you for choosing Pigeonly. We hope you stay well!
Aplication is top online shop in the world, and the best in online shop. The aplication is namber one is me.
Pictures came out great my fiancé said customer service was prompt n helpful everything got to him quickly
It helps alot for those who don't have the means of visiting and gives us a chance to help out our loved ones
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly
With the calls being $4 I never miss a call. When my boyfriend was calling from gtl it cost way to much
Hi Brittney, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We are so glad you included us when it came to cutting down your costs for communication! We Look forward to speaking to you again. Best Wishes.
This website makes it easy. You may have to waitnfor a phone number though. Im not sure how long yet.
Just mind blowing great no doubt during especially these days of epidemic thanx yall god bless America
Kerry thank you so much for your review! The Photos is one of my favorites as well! Next time, you should try our Greeting cards or Post cards it’s great during this time of year and we have many templates to choose from!
Could use work in costomer service bad other than that its alright oh and the directions suck you give like zero.
Hello Crystalynn,
I am so sorry to hear that you have had such a poor customer experience that you no longer want to work with us.
Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page or receive help. I appreciate you letting us know about your negative experience. Please give us a call at (800) 323-9895 M-F 6AM-6PM PST, in order to discuss the particulars in full detail and get your issue resolved as soon as possible.
Very easy and cheap calling rates.and if u have questions there's always someone there to help out really recomend it.
Glad for pigeonly.com at least we can send greeting cards, since TDCJ don't allow mailing one.
Kinda pricey this way but better than non
Hello Aida and thank you for the positive feedback. We are glad you see the convenience in the products we offer. If you ever have any issues, geel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I was charged twice in two weeks for phone service but never received a phone call... I'm calling the better business bureau and my bank... they are stealing
Hi Sheila, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the confusion, please give us a call at your earliest convenience at@1800-323-9895 to make things right with you as soon as possible as we believe there was a mistake! We really value your business with us.
Im glad i found a app like thixz i can write letterz send photox n talk too thank you pigeonly now i can tk m send photos of family to my husbsnd
Hi Marissa It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one. Thank you for your great review and thank you for your choice to use Pigeonly to stay connected with your loved one.
Cancelled my subscription in October of 2020 and they charged my credit card in March of 2021. FRAUD!
I do apologize for that extra charge, we understand your disappointment but I will guarantee you a refund if you were incorrectly charged. Unfortunately, we did a system change and it duplicated some subscriptions. Thank you for bringing this to our attention we agree what an inconvenience this is. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6am-6pm pst@ 1800-323-9895. Best regards thank you.
I've been charged for months from this lousy $#*! company for services I never used and ever had no idea my car info was saved to the site because I never saved my info when I went back to the site to see what was going and try to delete my card in kept saying error please call the 800 number but when I call no answer or I'm on hold for long periods of times went back to the website to try again to delete my card info only for it to be deleted already tried to start a chat with a representative so I can voice my concern but OHhhhh they are not online tried to call again with no answer never signed up for no damn auto pay because there's no auto pay option and who the $#*! would sign up for auto pay to send pictures nobody is sending that many pictures when it take damn near three weeks for your loved one to get the pictures and you can't send anymore until the receive the first batch but it's suppose to be unlimited Decided to do some research on the company and it was started by a guy who was in jail not saying all people who do time are trying to scam people buy this one here most def is. I'm currently trying to contact the BBB because I want my money back and this company shut down and conviently they comment section is closed on they website STAY AWAY FROM THIS COMPANY not all are bad but this one IS
Hello Faydra R. When signing up for our services whether online or by calling in there are terms and conditions that must be agreed to before signing up. These terms and conditions state that services are reoccurring meaning each month on the same date. There is also a reminder at checkout that the services are reoccurring. So billing goes on until the services are canceled. Deleting a card from a users end does not turn off the reoccurring billing or delete the card from future billing. Sometimes are hold times are high due to the demand of our services, since then we have expanded the team to handle all call volumes resulting in much lower hold times. Please keep in mind that our hours are on PST so when we are closed there are no live chat options available. Our chat hours are also listed. Our call center is open from 6 am - 6 pm PST. Due to the Erebus of prisons mail policy and in order for Pigeonly to be in compliance, there had to be a policy set so that inmates are not receiving more mail per day than they are allowed. Our customers voiced their opinions about the pictures being sent back because they received to many at a time so with that being an issue as well, guidelines were put into place. Yes the owner was incarcerated which is why we are so passionate about the needs and being able to help other incarcerated families. Also if you were having any issues that were because of Pigeonly we have a 100% money back guarantee so I'm happy to issue any refund. I will also issue you a refund if you were displeased with your services. Once again we apologize that you were not happy with our services. Please give us a call and use reference code 8236. Thank you.
I think I had an overall good experience with this site and I recommend it's easy and cheap and I can connect with my boyfriend
Any time Brande, keep in mind you also have access to six different services that are unlimited too! Thanks for choosing Pigeonly to stay connected with your loved one.
This is as much as scam as gtl and I for one am not letting this go, as an attorney I find this deplorable, at best. Shame on you for pulling a GTL.
Very Fast service great work exccellent service i am using this from many years. I like and reccommend this site
Hi Legend. Thank you for the positive feedback! I'm happy to here that you are pleased with our services. Please continue to be a Pigeonly advocate.
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nyasha,
based on the name you provided me I was unable to locate your account. Can we have you please call us at 1800-323-9895 Mon-Sat 6am-6pm PST to properly verify the account to further assist you? We take unauthorized charges very seriously and would like to resolve this immediately, Thank you.