Pigeonly

Love this app its gud way to stay connected to your loved ones in jail or prison i keep in touch with my husband thru this app and its great

I paid for the first month (March 2019), then canceled their service (April 2019). Three months after I closed my account, July 2019, Pigeonly started drafting money ($7.99) from my bank account 14 different transactions! When I realized it, I called them and they apologized and refunded my bank for 5 of those transactions. I've been calling them since November 2019 about the remainder of the money they owe me. It's now April 2020, and I've been given every excuse in the world as to why they haven't refunded the total amount yet. After asking for my new bank account info bc I had to change cards so they couldn't steal more money from my account, they say... since it's been more than 90 days, they can't refund it to my bank (not sure why the whole amount wasn't refunded in the beginning). Then they said they'll mail a check & I should get it in 30 days (February 7) I call back to see where the check is, then they say I have to fill out a form, and billing will email a form to me. They have 2 emails on file. I've never received a form or anything from them. I've asked them to email it while on the phone with me, but they say they cannot do that, only billing can and they'll do it within 24 hours, but never do. I've also been in contact with 2 different customer service ppl via email, same lies and run around. I've never experienced a company stealing money from my bank account several after their service had been discontinued. I don't understand why they won't give the money back they stole from me. I've called them NO LESS than 75 times regarding this. I made a claim with the BBB - Pigeonly replied several times stating they'd call me, but never have.

I suggest NOT to use their service! If you do, check your bank statements daily, and order a brand new bank card after you cancel your service with them to keep them from stealing your money later on. Google Pigeonly claims, I'm not the only one! They're definitely known for stealing people's money from their bank account.

I made a payment for 3 months subscription for $57.99 but ended up canceling the same day because of misunderstanding on what it was I was getting. I made the purchase on the 8th of may was told 7-10 business days for me to see it back in my account. Called on the 20th of May and spoke with the representative named Shane and she said she would expedite my refund, To top that she told me that they don't refund? That it's final sale which I was NEVER TOLD THAT, then she puts me on hold and comes back to tell me that she will expedite my request. No email in regards to confirmation on me going to receive my request and still no refund after more days have past. I've worked in customer service for many years and never treated a customer the way I have been treated. I have a loved one who is incarcerated and the prison he is at do things differently so therefore there was no use for me using this subscription. All I want is my refund I shouldn't have to wait this long omg. ANOTHER UPDATE! 5/30/2021. I called yet AGAIN and asked to speak to a supervisor & was told that one will call me in an hour I NEVER received a call back as promised and a damn email! Why reply back and just tell me they need to work on training? Where is my refund? It's been long over due IM SO SICK OF THE LIES FROM THIS COMPANY! I talked to how many different reps already and they all say the same bull$#*!