Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
Very good and fast service excellent for loved ones wont be disappointed trust me pictures were received as normal great quality
All employees, I have been talking by phone or chat have been great. They had answer to all my questions
Hello Teresa,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Love Photo Pigon it has helped me stay in contact with my Feonce well he is incarcerated. Sometimes life gets so busy and all I have to just pictures from my phone and it is very cheep to do also
Hi Tammy,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I used this ONE time closed my account years ago and they are still withdrawing money from my account. I spoke w a chad who is an absolute idiot. They have NOT refunded me any money. Or contacted me except for idiot chad who suggested i call 3 way with my bank. Calling them takes HOURS
This is the worst the phone calls are the same as gtl connect network pigeonly rep said its. 10 cents per minutes well we only get 15 minutes so you do the math... it's the same price 1.50 I'm not saving $#*! then you're charging me 7.99 to have a subscription for what? When gtl connect network is FREE this $#*! a scam he $#*!ing y'all over! AND YES IM A REAL PERSON! And they took 2.99 out of my account after i cancelled the services smh scam SCAM SCAM
Ok I to had some changes to my bank account. But wasn't sure if the mistake was my fault or not. Really wasn't sure what I was doing. But once I seen I was getting charged I called them and told them what was going on. And they refunded my money with no problems. My only complaint is when I sent a letter to my inmate it took a very long time to get to him. And the site would block you from sending another one. But over all he said the picture was good. Just takes a long time to get to them.
Hello T. A. and thank you for the feedback. We take billing issues seriously and are happy to see you were refunded in full. The normal transit time for orders sent through our system is 3-5 business days (thought some delays are experienced from time to time). Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I used it one time, did not do a subscription, and they stole from me. I have called on so many occasions in the past two weeks to get my money back, they claimed that they already did it, but it took exactly two weeks for them to tell me that it could be up to 14 business days for me to get it back. No other person said business days. They just keep lying and telling me a different day that I'm going to get it back. They stole it from me in 2 seconds, and can't give me back my money that I didn't give them permission to take. This company is morally corrupt and is placed outside the US.
I am very pleased with customer services.
My pictures were nicely printed in timely matter. Im a very satisfied customer
I signed up for this service and it was GREAT while I needed it. I cancelled in April of 2019 and I'm STILL getting charged for services. I don't want to cancel my debit card number b/c it's linked to everything.
So far I'm out around $150 and now they are telling me that they'll have to mail me a CHECK in 3-4 WEEKS! Absolutely ridiculous.
I don't mind that the three photos were one sheet. This site is a great idea. But mine were in black and white. Maybe I missed something in the fine print.
Hello Renee and thank you so much for the feedback. Our photos are indeed printed in color. There may have been a technical issue with your specific upload and we would gladly offer you a credit to resend an order in the future. Feel free to contact and Account Manager M-F 6-6 at 8003239895. Thank you.
Wow, I really wish I would have looked at reviews for this company before I fell for it. I paid for the monthly services to send unlimited pictures and letters. When I looked up the inmates name, all his info came right up and led me to believe they could send it to him. Well the prison ended up refusing mail from this company and it got sent back to me. Since I only needed this service to keep in contact with 1 inmate and the prison does not accept things from this company, I cancelled and asked for a refund. I was assured about 3 times now that it had been issued and I would definitely receive it within 3-5 business days. & guessss what!? It's been longer than that, I have not received it and every time I email them it takes a day or 2 to get a response and it's just the same thing every time. I also tried to call a customer service # I found on here for them and all it did was ring non stop with no answer. I feel like this is a SCAM - They know that people with inmates are usually desperate with not much money. So they're preying on them and once they got your money, that's it. It may work once in awhile but you are taking a really big risk by even trusting them to begin with, obviously a lot of the prisons don't. Sad because this could be a really good thing if only they did it right! Oh & the little 3 day "free" trial. Is a trap! Yeah you get your little 3 days and you can write a letter, but not until you gave your card info & the letter isn't sent out for 4 or 5 days later. Days after your trial ended so you are most likely gonna keep the service past the 3 days to have your letter sent out and they get you right at the start. This would have no stars at all if it was allowed!
Cancelled my subscription year and a half ago. All of a sudden i get charged 19.99 TWICE within 2 week period. Had to cancel bank card to stop charges. Can not get in touch with customer service. AVOID if at all possible. Crooks
Kept me in contact with my loved one it was fast getting delivered to the jail he was in. Cheap too... and convenient...
This is as much as scam as gtl and I for one am not letting this go, as an attorney I find this deplorable, at best. Shame on you for pulling a GTL.
I signed up for Pigeonly. They would charge my credit card for other charges. When I called they said no that's not on your account. Exactly so why was I charged. They credit me then 2 weeks later credit my card again. Just to see if I would Catch.
Scam people! And try to get my money back 2nd time is a huge pain
Crooks keep drawing out of my account. On hold over an hour for two days still no one live picks up. Do not do business with them!
This company is a joke. Said that the fee was 7.99 a month. Charged anywhere from 7.99 to 19.99 multiple times a month. Tried several times to cancel service. They wouldn't cancel it. Had to cancel bank account to finally stop the payments. Charged over 500.00. Beware of this Scam!
I started using this company in Nov 2019 only to send photos the price was $4.99 a month. This SCAMMING company charged me 3,4 and 5 times a month maxing out my credit card. They were charging me $19.99 each time they only charged me $4.99 2 times. DO NOT USE THIS COMPANY. I wish I would have done my research first. Once my card was maxed out I saw the declining payment of $19.99 and that's when I called my credit card company and they told me how many times a month they charged my card and how many time I was so up set... DO NOT TRUST THIS COMPANY. I called the 800 number and I was on hold for over 1 hour u till I just hung up... I did DISPUTE all FRAUDULENTLY charges with my bank and ready to FILE CHARGES FOR THEFT with this company. I found out everything Feb 2020...
2 times in 2 weeks they charged my card for services that I didn't request. I canceled my account over a year ago as I don't know anybody in prison anymore and no longer require their services. Both charges are recent. Still waiting on refund for first one and will be calling during business hours for this new one. This happened twice 2 years ago too, unauthorized charges. They can't tell me what was supposedly ordered and everytime I call, their excuse is "it's a glitch in our system". These charges to my card are fraudulent as they are unauthorized.
After using their service which was no good to me, I had to phone them to stop taking money! Now after two years they have started taking money from my account again! I can't believe this
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.