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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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This is a for sure Easy way to to help people connect with their loved ones during hard times. Its really simple & to the point.
It's great you are able to contact family members you haven't talk to in a long time this is one of the best things ever
Hi Kajuan,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Pigeonly really helps me keep I touch with my loved ones behind bars. It also helps me with the cost of calls. I am grateful for pigeonly.
Hello Santiago,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Don't understand how this works at all haven't been able to talk to you my boyfriend very frustrated very concerned
Hello Bethany,
We apologize for any inconvenience you've experienced with Pigeonly. We are so sorry to hear about your negative experience. I am so sorry to hear that you have had such a hard time with navigating through the website. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page or receive help. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible.
I am so excited about this. I had to travel, and this is a great way of staying in touch with my L. O.
Hi Lisa,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
I haven't been using it long. I was unable to fund commissary account through them, because they don't support that particular prison, and referred me to a 3rd party.
I also tried sending a web article, but I have no idea whether the inmate would have to pay for computer time or not. Also, it wouldn't accept the web article. It didn't say why, but perhaps it was too many pages. It was a pdf book hosted online, so maybe they don't accept that format of web article.
I've tried the mail service. Your letter can't be more than 5 pages long, apparently. I expected it to get there faster, but it seems to be taking a while. Paying $5 per month plus whatever their subscription fees doesn't seem that great in comparison with a 55 cent stamp. If the letter takes 3 days to get there, you can only send 10 letters per month, and that would only cost $5.50 using stamps. So it might not be such a great deal, unless you have a coupon and cancel before you get billed.
Hello Jimmy,
I want to start by saying thank you for being a customer with Pigeonly. I am sorry we where not able to assist you with commissary yes it is not a service that Pigeonly offers at the moment. I can go ahead and provide you with some information about articles. With Articles, Articles does not support PDF files, Each article can include up to 10 pages double sided ( 20pages), Size 8x11(envelope 6x9). Pigeonly has same day shipping-meaning it will be printed within 24hrs and sent to the mail office the same day, but delivery can take 3-5 business days to reach inmates, not including screening time. Once an order is placed it can not be edited, canceled or changed. Please allow some time until order status is “ delivered” before sending a new order. The company has changed there pricing to an all access subscription that includes photos, phone calls, post cards, greeting cards, articles and letters. I hope this information helps and are happy you are a customer with Pigeonly.
At first I was aggravated with the site. After typing almost a 6 page letter I was forced to re log into my account. However the letter didn't save. And I had to recompose my letter. After that everything went smoothly. I really enjoy this site. Its convenient and simple! Also has a great price for the convenience!
Hello Sonya, perfect example as to why we value your feedback so much, to know where and how we can improve. We will keep that in mind, thank you for giving us a shot. Thank you for choosing Pigeonly.
So much easier has a mother-of-four it is hard to communicate with our loved ones that are incarcerated however this makes it so much more convenient
Thank you so much for your kind words, Rosemary. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
This way the best apps I've ever had when it comes to get in contact with an incarcerated person I love this app I give a 5
Thanks for the awesome review, Lavada! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
It's easy to use and the introductory rate is fantastic, and it's good for 30 days, I have the option to cancel my payment enrollment before the 30 days without obligatin.
Hi April,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I love this it's easy to stay connected to your loved one you get grate deals and to send pictures order packages year I think it's the best I love it 100% you cant beat this
Hi Monica,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
It was a very easy and quick set up. I love that I can stay in touch with my loved one in a easy way.
Hi JG,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. Have a great day.
Helped me stay connected with my incarcerated loved one. So thankful for this app. Had so many different ways to communicate with them at a great price!
Kylee, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Very easy to set up account and user-friendly. Only thing I didn't like was when I added the phone line it takes a while to verify other than not it's very good
Hi Serena, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. So sorry that the line line took awhile to get funded. Our standard time frame for funding phone accounts is up to 24 hours. If you need anything else do not hesitate to contact us.
I've used this site a few times already! Very easy to use and very affordable products! Will continue to use this site for all my needs while my loved one is locked up!
Any time Joshua, keep in mind you also have access to five other services that are unlimited too! Thanks for choosing Pigeonly to stay connected with your loved one.
First off, I needed to ask multiple questions to customer service in order to get a thorough answer on my question (was only getting a yes or no answer.) Second, not all the services provided are able to use. To my understanding depends on the facility. This should be updated perhaps while on goes thru setting up an account? I went out my way to order the voice call service which ultimately was not able to use and would have not known if I did not contact them.
Hello Grace,
I am so sorry to hear that you have had such a poor customer experience to where you had to call in multiple times to get your concerns addressed. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page or receive help. We have recently upgraded our plans as a all access plan now to where it includes phone service, photos, post cards, greeting cards, letters and articles for one set price. Each jail facility has there own polices but Pigeonly services are accepted to majority of facilities. I am sorry your voice service you where unable to use. I appreciate you letting us know about your negative experience please give us a call if you have any more questions, comments or concerns.
Very easy to upload very easy to figure out. I've tried a few other online websites and send it inmate money and this is the first easy walkthrough website that I found
This is my first time using this service and its awesome excellent way to stay in touch and send money and pictures its simple and easy to use and it doesnt cost an arm and leg i definitely would recommend this business to everyone wanting to keep in touch with a loved one locked up
I'm still not quite exactly what Pigeonly really does. First off they wanted to charge me $30+ for the phone calls when it was only supposed to be $8. Customer service won't message back. Still don't know if I get a letter in the mail box or onlie
Hello Toney, We apologize for any confusion regarding our services. Every thing can easily be explained via phone call. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 if there is any complications regarding the voice service. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
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Hello Fabi,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.