Allowed me to send pictures make recieve phone calls and recieve a discount on them. Definitely worth a shot especially with their introductory offer.
What a great way to stay in touch with your love ones... This site is easy and great to send pictures. Easy instructions and fast delivery. I definitely recommend it.
Hi Julie,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I had five charges of $39.99 on my account during a 10 day period in November 2021, just one month after I started using it. The response provided when I emailed them was a "system upgrade that double charged". But my account was not $39.99 a month so it could not be a "double" charge. It was just random charges. Even after I reported it to the unauthorized charges, more charges were added to the account. I decided to cancel my credit card to ensure no more charges because I read on BBB and on this site that others, even years ago, were having the same problem. They did refund my money after a lot of back and forth. NOTE: The charges only show up on your credit card, NOT your account, so you need to check your credit card regularly. I kept asking for a proper invoice of charges and they refused to ever send it (I asked at least 5 times). The other odd thing is that on the site there is no list of what services you get for what fees. It's a very sparse website, I think for a reason. In any event, I strongly urge people NOT to use this Pigeonly, but if you do, check your credit card regularly. Also, if you see random charges and they say "wait a few days", you likely will just get more charges while you wait, as I did. I had to cancel my credit card. Why is this company still operating after doing this for years?
Hello Nadine,
Thank you for bringing this to our attention. Please know that your business is important to us. We will look into this. If you were incorrectly charged, rest assured you will be refunded. We do apologize for the inconvenience. Kindly call us on 1800. 323. 9895 at your most convenient time so we can discuss the details and be able to rectify the issue as quickly as possible. Thank you and keep safe!
FOR THE MOST PART AS LONG AS YOU UNDERSTAND WHAT THE REAL PURPOSE FOR THIS WEBSITE IS IT WAS PRETTY EASY.
DEALING WITH THE STRESS OF A LOVE ONE AWAY IS ENOUGH SO I UNDERSTAND THE FACT THAT YOU TRY TO MAKE IT EASIER. UNDERSTAND THAT THE LOVE ONE MAY BE IN FINANCIAL STRAIGHTS
SO LOWERING YOUR PRICES IS A GOOD IDEA
GOOD PROMOTIONS DO HELP
Hello J. B. and thank you for the feedback. We are doing our best to improve the perception of Pigeonly and let it be known that a majority of our customers enjoy the ability to stay connected and the value when considered in it's totality. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Edit Remove
PIGEONLY DOES NOT SETUP THE PHONE NUMBER THEY PROVIDE WITH THE FACILITY YOUR LOVED ONE IS IN.
PIGEONLY DID NOT RELATE THIS INFORMATION WHEN SERVICE WAS PURCHASED.
WHEN PHONE CALL WAS RECEIVED FROM LOVED ONE I WAS NOT ABLE TO SPEAK TO HIM WITHOUT DEPOSITING MONEY INTO HIS COMMISSARY.
Very good, fast, convenient way to talk to your inmate. Pictures, letters all that.
You can send them anything whenever, they may not read it until later but you can send whenever wherever.
Hi Breanna,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
It was easy set up and very easy to read. The options are very good and clear. I would recommend to use this web page to get in touch with your love ones
I am really not so pleased with the customer service i received bad asides from that i still use it as a reliable source for all that i need to do on it
Hello Deborah and thank you for the feedback. We regret your initial experience with our Customer Service Department and take such issues seriously. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
After using their service which was no good to me, I had to phone them to stop taking money! Now after two years they have started taking money from my account again! I can't believe this
Pigeonly is a great app to use to get in touch with a loved one in prison. It's one of the best I've tried, I'll be sticking with this one. Thank you all for making this app so easy and useable.
Ive had two different accounts for two different inmates, returned. Due to the envelopes addressed WRONG! THE MOST RECENT WAS SOMEONE ELSE'S PHOTOS MIXED UP, THEY ARE NOT WILLING TO REMBURSE ME EITHER.
I love this app its so convenient must try it. I just sent my babysfather pictures and stuff im just waiting to see how long it will take for him to receive them
Love how easy it is to use. Saves time and money! Look forward to continuing to use it. They need an app so we can download it on to the cell phone. Would make it even more convenient!
For the life of me I have added money Twice and still does not work. Plus no refunds wtf. I do not know why me and friend cannot get this site to work for us. I want to talk to my brother please.
Thanks for the feedback Tracy. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Pigeonly is the easiest and fastest way to communicate with your loved one that is incarcerated. Its so much cheaper than collect calls and so much faster at sending letters. Its amazing!
Angela, I am filled with joy just hearing about your experience with us! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
The representative that I talked to was great and very helpful. This is a great site to use if you want to stay in touch with your inmate. It is very affordable.
So quick and easy to get a letter and pictures to my inmate. I definitely recommend this site for communication to your loved one. The pictures I was able to send really brightened his day
I'm writing this because my boyfriend is in jail they can't get no postcards no greetings none of that stuff that I can use on your website only thing I can use is your phone but y'all want to charge people $19 or something that they can't use all of it only thing they can use the phone service and I don't think that's right I try to call talk to people but they can't do nothing about it y'all need to change that y'all can't tell somebody that they have to get the whole set if the place that you loved ones is at can't get everything I don't think that's right I've been with you for two years and I just cancel my service with y'all.
Hello Miss Nikki, I am gutted to hear we weren't able to provide you a better service solution. We value our loyal customers and would to make things right with you. We are currently under system changes but if you call us back and ask for an account manager we would be happy to assist you with something more fitting for your needs, thank you for having chosen Pigeonly for so long!
Pasting in the pictures was difficult but I figured it out. It is one of the few services to send cards and pictures to relatives who are incarcerated
Hi Paula, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the mishap, but I am glad it has been resolved and you can continue to enjoy our services once again.
This would be perfect if there was an app for logging in. And there should be a discounted rate for people with several friends and family that's incarcerated
Hi Vernon,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. So sorry we do not have an app but the website is available on a tablet, phone or computer. Please let us know what we can do for you in the future.
Overview
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using photos.