Today is May 9th. I sent a letter and photos on March 25th. Sandra hangs up, Faith or whatever is dumber than $#*!. Straight scam. DO NOT SIGN UP FOR THIS SERVICE. YOU WILL PAY FOR NOTHING! My photos say printed and so does my letter. All they say is "were having problems" so i printed them myself. Sent them and hes already got them for less than a dollar. The photos below were taken today! Stay away from this site!
It's a easy way to add money on the phones and send letters, it's also a great way or sending pictures to your loved ones. I will use this website more often.
I have been trying to find a way to send things to my husband easily especially with 5 kids and this has a bit of everything so hopefully makes my life easier.
Hello Ryu, hopefully you're having an easy time navigating through our site and were very delighted you chose Pigeonly to keep in contact with your loved one. Thank you for your service with us and the great review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
Way easier to send photos to my loved one then the having to go print then out & then send them out. Has plenty more features i have yet to try, can't wait to see what's in store.
Thanks for the awesome review, MaryJane, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
This is great site. You can pick the plan that you want at an affordable price. I love it. I would recommend this to anyone that wants to keep in touch with their love one while they are away.
Hello Stephanie,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
Great price and have yet to see the results but for the investment cost it isnt much of a loss. Will write another review if everything lives up to the hype.
We are thrilled to have you as part of the Pigeonly family Julia! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you and your loved one.
I went with 3 stars, because I have not herd from my inmate or received a call... so my stars will change. I'm not sure if I did something wrong, or if I'm inpatient. Thanks though!
Hi Amanda, welcome to Pigeonly!
We will notify you when your loved one's mail arrives at the facility, please call us if you have any questions.
I just started my account today but the set up was great and easy. I'm still waiting for my number to be processed. I will update my review once I have had my first call.
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I was surprised by how quickly my letters were delivered! Easy to locate my loved one that is incarcerated. I would recommend pigeonly to friends and family!
First time using pigeonly and amazing way too stay connected too my husband this app has everything u need too stay connected with us love one sharing photos funding phone etc
Seeing that you had an amazing experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Pigeonly. We look forward to serving you for all your needs
3 stars since im new with useing this service. I know i had to call in to activate services instead of being able to do it just online. But seemed to have went well far as i can tell.
Hello Debbie. We apologize for any dissatisfaction you have felt. We require phone contact to ensure the account is setup and ready to go immediately. If you need any further assistance regarding your account, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I save so much time and money by using Pigeonly. I can write on my phone and send it in a 24/7 hr. They also let you keep up the status when they are delivering it and when they receive everything.
Michelle thank you for the positive feedback and review! We made sure to make our site and service easy to understand and convenient for amazing customers like you.
I don't mind that the three photos were one sheet. This site is a great idea. But mine were in black and white. Maybe I missed something in the fine print.
Hello Renee and thank you so much for the feedback. Our photos are indeed printed in color. There may have been a technical issue with your specific upload and we would gladly offer you a credit to resend an order in the future. Feel free to contact and Account Manager M-F 6-6 at 8003239895. Thank you.
This company is a joke. Stole money out of my account twice and will not give it back. They have stopped answering my emails and will not respond to anything I send them. DO NOT USE THIS COMPANY
Hello Keri.
I'm truly sorry to hear about your negative experience, and I understand your frustration with the lack of response from our company. Please accept our sincerest apologies for any inconvenience this has caused you. We take such matters seriously and would like to resolve this issue promptly. Please reach out to our customer support team directly at support@pigeon.ly with reference ID #423668
Please provide me with more details about the unauthorized charges so I can investigate this matter further? Additionally, if you have any transaction or account information related to these charges, sharing that information would be helpful for our investigation.
Once again, I apologize for the inconvenience and frustration this has caused, and I appreciate your patience and cooperation as we work to resolve this issue.
I am extremely satisfied with how fast my brother got the pictures i tried mailing them myself any the jail kept send them back to me thanks you guys alot!
Thank you so much for your review! The photos is one of my favorites as well! Next time, you should try our post cards or greeting cards it’s great during this time of year!
I just opened up an account. I have sent an email and a postcard. If they get them and are satisfied with the product I will be thrilled. To be able to stay in touch will be wonderful.
Hello Diane, thank you for giving us a shot, we are ecstatic when we know we have the opportunity to exceed someone's expectations. Thank you for choosing Pigeonly!
Pigeonly is a site where it makes it super easy fast and affordable to send pictures, letters, add commissary money and much more to your incarcerated loved one. Check it out, you'll love it.
Thank you so much for your kind words, Analisa. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
A great to send letters also sends Photos as well. I have not tried it yet but I am working on it. All around a good site but needs a bit of technical support
This is very useful. And convenient for me cause I'm always busy and never have patience to sit down and hand write a letter when I can just text a letter since I'm always on my phone
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Love Pigeonly! I had no clue how to talk to my lover than I found Pigeonly! Best service ever! Best low rates and cool how you can write a letter right off your phone! I recommend them!
Ashley, thanks so much for your kind words. I’m so glad we were able to get you in contact with your loved one in a timely manner. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Overview
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.