I found this service awesome is quick covenient and easy for media dummies like me! Thank you for making this a wonderful solution to us non writers busy people.
This is a joke!;! Signed up for monthly service on 6/20. By the 25th it still had not sent my letter, card, postcard or photos. It was a 7 day trial but they scam you. It says they are sent right away for their 19.95 monthly fee but all they do is take your money! NOW WHY WOULD ANYONE PAY FOR THE MONTHLY IF NOTHING WAS SENT DURING TRIAL?
DO NOT SIGN UP! COMPLETE SCAM!
Never use the company, they suck and will charge your credit card with out your permission. It took them 30 days to get a letter to the prison facility.
Took advantage of photo offer free for 3 days- after reading reviews i went rigtht on line to delete my subscription. Low and behold i was debited on the same day $4.98 twice... i was warned by reviews that this would happen. I have emailed the company- you are put on hold with c. S. way tooooooo long... i am so mad at myself for not reading reviews firs... should i GET A FAST REFUND I WILL ADD APOST TO THE REVIEWS
Dear Denise, I apologize on behalf of everyone at Pigeonly. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Love how cheap it is and easy it is to use! You won't regret it! I will definitely be showing some of my family members who also have incarcerated loved ones in prision so they can use this as well!
I'm sick and tired of this dam company! They need get shut tf down asap! They been taking money from my card w out permission every month! And sometimes my dad trys to call me and it wont go thru.
Hi Champagne, I apologize for this inconvenience. Yes that is a fee that is automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away. Have you received any refund as of yet?
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
I will be more than happy to locate and refund any charges that were done incorrectly if it has not already been done. Our wait times have been high in the past due to the demand of our services but we have expanded our team since then and wait times are currently very low. So feel free to give us a call or provide me with your first and last name and I will be more than happy to locate and refund the charges.
These people really helped me stay in contact with my wife her in Carolina and me in Colorado if not for them don't know wI would have done I would have had to get a second job to pay for the calls so really THANKS to all of you guys
Hello James,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Very Convenient and Blessed to have this site to connect with my Fiance. I wish the credit costs were a little less for transfering Pictures, but Over All, a Wonderful Way to Connect to your Loved Ones.
Thanks for the awesome review, Angela! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
So happy I can stay in contact with a friend! Great service and fast too. Recommended to use if you have a loved one that u can't contact. Uplift there day with a letter and or photos!
Absolutely wonderful and very happy to share this with everyone I know! Thank you Pigeon! I can connect with my family and friends now and it's so much cheaper.
I love how easy if is to send my loved ones pictures and letters now. And it takes the stress out of making sure I getting pictures printed and mailed off on time.
It is nice to hear from your loved one quickly through this website. I would recommend it. You can write letters quickly, send photos, website links, and even more. Just check it out.
Hi Faith,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I cancelled this service 2 months ago after having it for a few months to try it out. Cancel means cancel, I dont use the service, they dont provide services right? NO... I didnt use the service for the last couple months and woke up this morning to look at my bank statement and there was a charge from them that was DOUBLE what the monthly subscription amount was. WHO DOES THIS! I won't lie down and allow this, I have seen other negative reviews but gave them the benefit of the doubt. That got me nowhere. Also, while I did have the service only half of the items I even ordered got to my loved one. This is a scam and it needs to stop. They have NO customer service skills and the little help they do have is not capable. STAY AWAY FROM THIS COMPANY
Hello Natalie,
Thank you for bringing your concern to our attention. We will be more than willing to help you resolve this issue as quickly as possible. Since we do not have your complete information here, please call us at 1800. 323. 9895 at your most convenient time so we can discuss the details. We are open from 6 am to 6 pm pacific time. Thank you and keep safe
I am TOTALLY irritated. I heard it was fraudulant and people were complaining but that was after I setup an account. The app is supposedly free. It is not! I had to enter cc info why? I didn't finish cc info so when they tried to charge my card it was declined. Weeks later I was miraculously charged. They make it impossible to cancel and get a refund. I called support and was on hold over an hour... no answer. If you request a call back you won't EVER get one. If you cancel through the app you don't get a refund. I WOULDN'T RECOMMEND THIS APP TO ANYONE!
Hello Monica, thank you for your review and for bringing this concern to our attention. We would like to speak with you and look into this matter and correct the situation. Please feel free to contact us at 1-800-323-9895 Mon-Fri from 7am-4pm, or you may also contact us via email at support@pigeon.ly We look forward to hearing from you, have a great rest of your day.
Pigeonly is a joke when it comes to Customer Service and/or Relations.
I have been in weekly contact with these people since March 22 of this year in regards to a refund.
At first I was told there are absolutely no refunds.
(Until I the next day when I told them my son was never at the facility I paid for.)
I was "granted" (their word) a FULL REFUND on March 28.
On April 28 I received seven dollars and ninety nine cents out of a forty dollar refund.
I have been told on more than one occasion, by David Claiborne, that it is a glitch in the new computer system.
I call and get left on hold for fifteen minutes only to be hung up on. I call right back and my call is never answered by a representative.
I was told that his schedule is very busy so perhaps using Email would be better. (That is not the case. He never responsed to my email.)
Each time I have spoken with this company I am put off one way or another.
They are kind and very appreciative of my patience, but as in the real world they have taken advantage of my patience by sweeping my request under the rug (so to speak.)
Now
Hi Jill, I do apologize for any inconveniences you've experienced. I will be more than happy to assist you on getting this taken care of ASAP. May I please have a good contact number for you?
Im not yet satisfied. It looks easy enough. Been real good and fast. Its not that understanding of what im need. The information is not all the updated.
Hello Amber,
I am so sorry to hear that you have had such a hard time with navigating through the website and understanding what you need. Sorry that you haven't seen any updated information. So that we can assist you better and understand your concerns please give us a call at (800) 323-9895 M-F 6:00 AM-6:00 PM PST.
I like this cuz it's hard to keep in contact with someone who is inside. And pigeonly makes it easy. They help with everything but visits. I was shocked. If u haven't tried it you need to
I have yet to hear from my fiancé as to whether or not he has received my pictures through Pigeonly but overall it was very easy to get set up and work.
Thank you, Charlee your review is very greatly appreciated, processing indicates that your picture is on its way to the facility. We aim to fulfill your expectations and hopefully, our services reflect that! Thank you for choosing Pigeonly
Hidden fees? Yes. Multiple fraudulent charges per month? Yes. No support? Correct. All negative reviews are accurate. If you are thinking about using this company, find another. There are others. Read the positive reviews on here and visit the reviewers' profiles. You will see that many are fakes/bots, and/or paid to write false positive reviews on other scam websites - Usually the same websites, too. Very interesting. Don't feel bad, or think that they are "just a start-up" like you will often see here and there on a Google search. They are stealing your money, hoping to get away with it, and they don't feel bad about it. They continue to charge you, and will take months to refund you the money. I once threatened to go to my bank, and I had the refund the next day. The next time I tried, it didn't phase them, and they took their time. Sadly, you are better off cancelling the card once they have the info. The downside is that this company is significantly cheaper than other inmate services - and they know that, I'm sure. But it's not worth getting your money stolen. So... Thank you, Pigeonly. Next!
Seems like the charge you every week for service. I called to cancel service and the charge me again a couple days later. Be careful with this company!
Overview
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly, I apologize for the inconvenience, usually our orders are shipped out within 3-5 business days, but since we had such a high volume of orders due to Father's day, it caused a bit of a delay on the shipment of our orders. We will make sure to send your letter as soon as possible and make this right for you, and please feel free to contact us at 1-800-323-9895 Mon- Fri 6am-6pm pst if you have any other questions or concerns. Thank you for your time and understanding.