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Pick N Pay Reviews Summary
Pick N Pay has a rating of 1.2 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pick N Pay most frequently mention and customer service. Pick N Pay ranks 81st among Department Store sites.
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I placed an order online on the pick and pay website for groceries to be picked up at a pick and pay that's near me. I was charged twice by them. I've been calling them all day and nobody is assisting me. I called the bank and the bank said it's a pick and pay issue. I'm basically in limbo now because of this. Never will I ever buy from them again. Some of the agents too aren't knowledgeable and cannot speak proper English which makes matters worse!
On Friday I placed An order, it's Saturday I am still waiting. Phoned support So many times telling me the driver is on his way... Bull$#*! terrible service.
On the 14nth of October 2024 at 16:37 I bought bread at pick n pay Ravenswood, the bb date was 17 October, when I got home the bread didn't look fresh it looked as if it's been there for weeks.
One of the worst service providers ever especially the one in Kaalfontein as you Wil order today and they will deliver tomorrow or within a couple of hours and this has happened to me a 3 times when you call customer service they will tell you that there is a problem with service provider but still advert it as 60 minutes delivery.
Very poor service. There is always an item missing or the store near me goes offline which prevents me from placing an order for several hours. I always tip on the app and give an extra cash tip. One time my order took almost 3 hours. It's not the drivers that's an issue, it's delay in store and the processing of the order. Why call it 60 minutes if you are going to take 2 to 3 hours. Also when you call customer service you can never understand the agents. They don't articulate when they speak making it difficult to understand them.
Hi, I am from mariennridge pinetown kzn. Why do you guys not deliver. I have to change to Woolworths
Picknpay ASAP BLOEMFONTEIN has the most horrible very bad service. I waited for 5hours for food to be delivered. ThePicknPay App is bad, you can't trace the Shopping, nothing it's so bad, always no drivers available, they not reliable be careful always check out your grocery also
I ordered food from pnp asap bloemfontein. The driver claimed he gave me the food and he didn't. When I ask him he blocked me. I know it's supposed to show on the app when your food has been delivered but it's blank. So I just bought food for the driver. The management is not even helping me they are putting me on hold one of them even ended my calls he never got back to me
I waited for more than 3 hours for my order. What's even annoying is, 20 minutes I received an invoice stating that my order is on the way but on the app they still wrapping it up. Called the store responsible for my order (Blue hills Midrand), had to call for about 4 times before my order could even make it to collection on the app. Please do better!
On line shopping is always a risk of not receiving your chosen items. This week I spent over R2k to receive half an order.?Simple items like Bananas (see my attached list no stock!. A missing item was also reimbursed. Then I had to fight to ensure they amended the full payment with my bank. It was only done today. I shall never buy online from them again.
I give them -0. My xmas deliveries were to be delivered on the 22 dec nvr delivered. To b dlvrd 27 D
I could give 0 if I could! If it's not items constantly suddenly being out of stock after checkout and not being able to put alternatives it's them charging delivery for every order you have to place again when rectifying their mistakes and trying to order something else or it's having to wait for your order for hours with no communication with what's going on! The last straw for me was waiting for my order for 2hours when the nearest branch is like 5 minutes away only to call customer service and be told that my order was taken back to the store for whatever reason, while I was still waiting here but i was assured that a driver is being assigned and will have my order before the store closes, next thing I know I receive a "your order was cancelled" notification out of the blue! I want my money back and I'm deleting this time, money and energy wasting app! Rather save yourself from any frustration and opt for any other delivery app really or Checkers60 as I've never gone through such stress and uncertainty with them! PnP ASAP is such a circus, a costly circus at that, sies!
The Wayne Mathew Naidoo Foundation would like to extend our sincere appreciation to the Store Manager and Assistant Store Manager at Sasolburg Pick and Pay Mr T Pillay and Ms Lerato. We purchased 126 Christmas Hamper Buckets for the needy at Zamdela Township. Thank you for an exceptional service offered to us.
I ordered at 16:20.12 Dec 2023. I have had 2 messages saying I was not available. It's never been collected. Now 18:13. They need to refund me. I will never use this service again.
I Just bought groceries at pick and pay maponya mall now, paying at the side of small traullies, then paid a cashier gave the plastics to me to pack my groceries and fold hands couldn't call the next customer waiting for me to finish packing my groceries, what a stinking attitude on a cashier, the service just ruined my day
Worst service ever! I made a purchase on the pnp asap app at 13:20 and now it's 16:00 and my order still hasn't arrived. The status is stuck on order received ever since! Estimated delivery time was 14:00 and now the time increases every 30 minutes. Now it says I must expect my order from at 16:30-17:00 for an order made at 13:20?
I called the customer services for over an hour and no one picked up. This is the worst service ever. I will never waste my time like this again. Kissed!
Your delivery service is pathetic as well as your Pnp asap call centre. I waited more than 3 hours for my order and when it was finally on it's way items was removed from my cart without allowing me the option to select an alternative. When I called the call centre to cancel my order as nothing in my cart was what I actually wanted I was held on the line for more than 1 hour. I am highly upset with your service.
I visited your liquor store in Montana today and was informed about your special for black label whisky with glasses very professionally after I saw first your higher price without glasses. Frank even visited your main-store to get cola cans for me because they were not available in the liquor store. This was an exceptional service and I thought to bring it to your attention. Kind regards Peter Rossum
I would like to Thank her for good customer service and she has a good heart please we need more people like her Rirhandzu work at Pick 'n Pay liquor at Randburg square
If I could rate it zero I would order items yesterday afternoon and still never recieve items better to use checkers 60 because there delivery is always on time never a time where you delivered on time I could not make supper because of your incompetence Call centre is useless you would end up wasting all your airtime before speaking to anymore No point emailing because of no response Can't cancel your order on the app Worst service ever
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members