Finally got my much needed phone upgrade after several years! Phonesrefurb were very responsive and the ship out was fast! Very very secured packaging and also comes with warranty so it's nice. I'll surely buy another apple products on this shop. Hoping next time they will send freebies.
I used to doubt whether it was possible, but it seems that factories do repair devices and put them back on sale. I'm very glad that I found this website. I'll be ordering more, as it's both cost-effective and you get an original product.
Thank you for shopping with us.
Everything in this store was liked - from reception to order pickup. They opened the box in front of me, checked the phone. Everything works))) Thank you guys for your professionalism, I wish you success and prosperity!
Thank you very much for the quality product and good, quality consultation. I will be happy to recommend you to my friends. Regarding formalities - everything was done quickly and professionally, delivery took place a week after placing the order.
I've been a loyal customer of Phonesrefurb for quite some time now, and they never disappoint. Whether it's a smartphone, laptop, or gaming console, their products consistently exceed my expectations. Plus, their prices are unbeatable, making it easy to upgrade my electronics without breaking the bank. Phonesrefurb is definitely the best in the business.
SCAMMERS!
Do not buy! They are fake! All fake reviews. When questioned they called me "dear" they are not UK based they are Dubai based! Do not give them your money!
Very weird and false claims. Calling you "dear" has nothing to do with your order being delivered whatsoever, there is no need to over exaggerate.
Wait for your parcel and we can revisiting this review or we will consider it to be a biased and untrue. We will also monitor to see when it's delivered and we will come back for more updates, probably you are trying to scam us knowing your item is shipped and will be delivered. We will reserve further comments until delivery.
We see your refund was successful.
Ordered a pixel pro 7 on the 11th September and never received anything. Email "support" just said they'd look into it and get back to me and never did. Guy on the phone told me I'd receive a tracking number within 24 hours like 3 times. Luckily I ordered through PayPal so I could get it refunded. No idea what these other reviewers are happy about, they seem fake. Definitely avoid.
You are posting fake reviews online, if you got refunded it means we decided to give it, else where a customer is fit for delivery we will deliver. You appear to be a competitor.
I ordered a Tablet the 25th September and luckily I did that through Paypal even though they tried to convince me to pay with a bank transfer since with Paypal the payment is on hold.
Their customer service was very fast which was surprising. They issued a tracking number to convince me. But when I contacted Fedex, they said they only have the label created but no item since a week.
They stopped answering me now and I obviously asked for a dispute from Paypal.
I read some fake reviews, one of them shows a supposedly phone bought this October with a date of 3 November showing on the phone, obviously not a real photo nor a real customer review!
Update: If you think sending me a new tracking number going somewhere in GB (I live in Germany) is going to fool me, you are wrong. You didn't approve any refund, Paypal did. I already reported you, case closed!
We value and encourage all reviews, and while we appreciate your input, it appears your review may be somewhat biased. We take customer orders and satisfaction seriously, and we thoroughly investigate each order to ensure a smooth delivery process. It's important to note that we have no record of your order, which raises questions about your claim that we ceased communication with you. At our end, we prioritize responding promptly to emails, calls, and other forms of communication.
We understand that the online marketplace can be competitive, and sometimes, individuals with other motivations may post reviews. We would like to emphasize that if you've received a tracking number, it is a clear indicator that your item is on its way. In cases where disputes have arisen, and the order has been delivered, we follow our policy and re-debit the amount.
As part of our policy, if a payment is held by PayPal, we do not proceed with shipment, offering multiple payment options to accommodate different preferences. Our commitment is to maintain transparency and integrity in our transactions.
We'd like to clarify that the tone of your response might suggest a certain bitterness, which can potentially cloud the matter at hand.
**UPDATE:** After a thorough review of our records, we have found that your order was promptly shipped and tracked. We also approved a refund for your order. We kindly request that you ensure the repayment for your item using the available payment options during checkout. Failing to do so may raise concerns about your intent, as it could appear as an attempt to defraud us and receive the item without appropriate repayment.
We aim to address any legitimate concerns and look forward to resolving any issues you may have. Thank you for your understanding.
**UPDATE 2:**: We looked into this more, and we clearly see you infact received your item, not sure what or how you call this a scam?. HMM
Good store, I often make orders here. Never had any problems, the quality remains at a high level, so does the service. The only negative point is that if you want to save money, you need to be prepared to wait up to 10 days for the delivery of the product.
Phonesrefurb is my one-stop shop for all things refurbished electronics. Not only do they offer a wide range of products, but their customer service is exceptional. I recently had an issue with my order, and their team resolved it quickly and efficiently. It's rare to find a company that truly cares about its customers, but Phonesrefurb is the real deal.
Phonesrefurb exceeded my expectations with their wide selection of refurbished gadgets. I ordered a tablet from them, and it arrived in pristine condition, just as described. What sets Phonesrefurb apart is their dedication to customer satisfaction. They truly go above and beyond to ensure a positive shopping experience. Highly recommend.
Thank you very much for greatdevice. It turned out well that we turned to this store. In all other stores, not only were they more expensive than here, but it's also uncertain how the delivery would turn out. Delivered the order as promised!
PHENOMENAL!
I was a joyroom earphone user and switching to the GOAT Apple Airpods is definitely a game changer. It was a wise decision from me especially that I thought it wasn't necessary to switch since the joy room's sound quality is great and mainly did its job!Also, I dont want to lie, I was super anxious about having issues with the airpods not working well with calls and dropping them however its working perfectly fine. The noise cancellation is on a different level,the 360 spatial audio feature and the specific customization of the pods in general are such a wholesome experience. I still didn't get to decide about the battery's performance just yet since i only just unboxed the AirPods like an hour ago, I'd like to wrap things up when I try them for a few days and will update this review. Finally, Apple is luxurious and they never fail to exceed my expectations!
Thank you for shopping with us.
Excellent store. Bought Xbox X at a ridiculous price. It works without complaints. I see no point in overpaying for new models. It's more than enough for me; all functions work clearly, and it performs its main function. Thanks for the device.
Thank you for shopping with us, very much appreciated.
I was pleasantly surprised by PhonesRefurb when I got my Steam Deck after just 6 days. The device is in impeccable condition, and it's like I'm holding a brand new gaming console. Kudos for your excellent refurbishing work! I reached our to them and they provided all the answers i need, thank You for your service
Thank you for shopping with us.
Delivery was prompt for preorder. Have been waiting excitedly for this. The earbuds are very pretty and sleek. Since it is not an in ear type it tend of drop off from ear easily. Nevertheless still a good buy. The acoustics are amazing as usual.
Good day! I've been buying here for a good 2 years! Shipping is always fast, prices are lower than in other stores, the quality of service is always top-notch, never had any problems with the products! About the ASUS Zenfone 10 smartphone: really liked it, performance is good, very energy-efficient, super camera, and it looks beautiful!
Very responsible online store - they called me immediately after placing the order on the website, clarified the nuances of the order again, informed about delivery times and options, etc. The order was sent by courier delivery within a few hours. The order arrived well-packaged, intact, and undamaged. I am very satisfied with the new purchase and the store in general, so I will definitely come back here again.
Received bubble-wrapped and safely packed. Functional problems and product packaging are absent. Everything is exact and perfect. Highly recommended! Warranty receipt for one year is included. I'm grateful.
Thank you for shopping with us.
I'm sharing my experience with Phonesrefurb, and I must say I'm deeply disappointed. I purchased a phone (OnePlus 10 Pro with 512GB of memory), but what I received was a OnePlus with only 256GB. When I reached out to them to address the issue, they claimed that the incorrect listing on their website was a mistake and insisted that the phone I received was the correct one. They admitted that the issue was due to a system glitch, which "unfortunately sometimes happens" — although that's not my problem, by the way.
They assured me that they would provide compensation and cover the taxes as stated on their website, where they claim to refund 50-70% of the tax fees. However, when I followed up to receive the promised compensation, they simply stopped responding to my emails.
For anyone considering purchasing from them, be aware that you might receive the wrong product. I have all the bills and emails proving what I ordered, along with their email admitting the error.
Additionally, despite their listed location in the UK, the phone was shipped from Dubai, resulting in extra taxes for those of us living in Europe 🌍. On top of that, the delivery time was misleading—they promised delivery between July 29th and August 6th, 2024, but I didn't receive the phone until August 19th.
I hope this review helps others avoid the frustration I've encountered.
Overview
Phones Refurb has a rating of 3.5 stars from 110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phones Refurb most frequently mention customer service, high quality and top notch. Phones Refurb ranks 21st among Electronics sites.
As a UK-based company founded in 2022, PHONESREFURB LTD is dedicated to providing you with top-quality electronic gadgets at affordable prices.
Our extensive range of products is carefully sourced from reputable independent suppliers worldwide, ensuring that you get the best selection at competitive prices. Our commitment to excellent customer service is unwavering, with a dedicated team available to address any queries or concerns you may have.
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Our extensive range of products is carefully sourced from reputable independent suppliers worldwide, ensuring that you get the best selection at competitive prices.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for shopping with us.