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Phones RefurbReviews 113

4.4

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Phones Refurb Reviews Summary

Phones Refurb has a rating of 4.4 stars from 113 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phones Refurb most frequently mention customer service, high quality and top notch. Phones Refurb ranks 26th among Electronics sites.

service
32
value
26
shipping
26
returns
21
quality
26

We monitor reviews for authenticity

GB
1 review
2 helpful votes
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Bought Apple Watch series 10 from phones refurb
November 16, 2025
Updated review

I bought the above for my daughter starting grammar school and I am very happy with the product which is in excellent condition for a used product plus its price was good. The only tiny criticism I have is that the product was not dispatched for quite a long time but to be fair the company did keep me updated about dispatch progress etc.

Date of experience: October 8, 2025

Bought Apple Watch series 10 from phones refurb
November 16, 2025
Previous review

I bought the above for my daughter starting grammar school and I am very happy with the product which is in excellent condition for a used product plus its price was good. The only tiny criticism I have is that the product was not dispatched for quite a long time but to be fair the company did keep me updated about dispatch progress etc.

Date of experience: October 8, 2025
GB
1 review
3 helpful votes
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IPhone 16 pro max
October 9, 2025

Good phone. I've been using the phone for 3 days now. No any faults or errors. Phone is in pristine state. Working all options fine. Can recommend this seller. 👍

Date of experience: October 10, 2025
Phonesrefurb P. Phones Refurb Rep
2 months ago

Thank you for your time and shopping with us.

GB
1 review
3 helpful votes
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Met my expectations
October 9, 2025

Excellent product and genuine product. The product was same as mentioned and genuine, also one of the best gadgets i have bought as used or refurbished. Mainly Price of the product is worthy compared to other.

Date of experience: September 22, 2025
Phonesrefurb P. Phones Refurb Rep
2 months ago

Thank you for your time and shopping with us.

Australia
1 review
0 helpful votes
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PAID FOR AN IPHONE 15 PRO MAX - DID NOT RECIEVE IT. Absolute scammers. No replies despite countless emails. DO NOT TRUST THEM!
UPDATED TO INCLUDE ORDER NUMBER - *******.

Date of experience: October 19, 24
Phonesrefurb P. Phones Refurb Rep
10 months ago

Apologies, we do not seem to have a record of you. We take pride in delivering the best of the best products and items only, ontime delivery with great customer support.

Poland
1 review
1 helpful vote
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Scam - beware!
February 17, 2025

Its a pity that I cannot give negative stars on this platform. This "company" is an absolute scam. I found out too late, but to warn other customers I am writing this review. They ignored my wish to cancel my order (I canceled it before shipment) and instead they sent me a fake tracking code. Stay away from it
Update: I have some good news for people who have been treated like I did, around a month ago bank has returned my money. So don't loose hope, try to request a chargeback.

Date of experience: February 17, 2025
Phonesrefurb P. Phones Refurb Rep
10 months ago

Thank you for your feedback. However, this appears to be a repetitive review. Your “update” is standard and not new. No one was treated differently, as all buyers follow the same policies. Additionally, we issued your refund not your bank, contrary to any claims. Just rest already.

GB
1 review
1 helpful vote
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Scammers
November 6, 2024

Scam site. Fake positive reviews. Check trust pilot for a true reflection. Avoid this company at all costs. Dubai based scam site. You have been warned.

Date of experience: November 6, 2024
GB
1 review
1 helpful vote
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I paid for mobile on 12/09/24. Phone never arrived and now they're not interested in giving me a refund ignoring messages and emails or just saying anything to give false hope. #*******.

Date of experience: October 22, 2024
GB
1 review
0 helpful votes
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Scammers!
September 19, 2024

SCAMMERS!

Do not buy! They are fake! All fake reviews. When questioned they called me "dear" they are not UK based they are Dubai based! Do not give them your money!

Date of experience: September 19, 2024
Phonesrefurb P. Phones Refurb Rep
over a year old

Very weird and false claims. Calling you "dear" has nothing to do with your order being delivered whatsoever, there is no need to over exaggerate.

Wait for your parcel and we can revisiting this review or we will consider it to be a biased and untrue. We will also monitor to see when it's delivered and we will come back for more updates, probably you are trying to scam us knowing your item is shipped and will be delivered. We will reserve further comments until delivery.

We see your refund was successful.

Hungary
2 reviews
1 helpful vote
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Warning: Phonesrefurb
August 27, 2024

I'm sharing my experience with Phonesrefurb, and I must say I'm deeply disappointed. I purchased a phone (OnePlus 10 Pro with 512GB of memory), but what I received was a OnePlus with only 256GB. When I reached out to them to address the issue, they claimed that the incorrect listing on their website was a mistake and insisted that the phone I received was the correct one. They admitted that the issue was due to a system glitch, which "unfortunately sometimes happens" — although that's not my problem, by the way.

They assured me that they would provide compensation and cover the taxes as stated on their website, where they claim to refund 50-70% of the tax fees. However, when I followed up to receive the promised compensation, they simply stopped responding to my emails.

For anyone considering purchasing from them, be aware that you might receive the wrong product. I have all the bills and emails proving what I ordered, along with their email admitting the error.
Additionally, despite their listed location in the UK, the phone was shipped from Dubai, resulting in extra taxes for those of us living in Europe 🌍. On top of that, the delivery time was misleading—they promised delivery between July 29th and August 6th, 2024, but I didn't receive the phone until August 19th.

I hope this review helps others avoid the frustration I've encountered.

Date of experience: August 27, 2024
GB
1 review
7 helpful votes
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PHENOMENAL!
June 5, 2024

PHENOMENAL!
I was a joyroom earphone user and switching to the GOAT Apple Airpods is definitely a game changer. It was a wise decision from me especially that I thought it wasn't necessary to switch since the joy room's sound quality is great and mainly did its job!Also, I dont want to lie, I was super anxious about having issues with the airpods not working well with calls and dropping them however its working perfectly fine. The noise cancellation is on a different level,the 360 spatial audio feature and the specific customization of the pods in general are such a wholesome experience. I still didn't get to decide about the battery's performance just yet since i only just unboxed the AirPods like an hour ago, I'd like to wrap things up when I try them for a few days and will update this review. Finally, Apple is luxurious and they never fail to exceed my expectations!

Date of experience: June 5, 2024
Phonesrefurb P. Phones Refurb Rep
over a year old

Thank you for shopping with us.

GB
1 review
17 helpful votes
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Awesome shopping experience
June 5, 2024
Updated review

Awesome, but there's something wrong with the ps5 controller i received with it, anyways in general all good 👍🏽 because I got a replacement controller already.

Date of experience: June 5, 2024
Phonesrefurb P. Phones Refurb Rep
over a year old

Thank you for shopping with us, we look forward to seeing you back soon 😊


First time shopping is good
July 14, 2023
Previous review

Saw the advert on twitter, i decided to try out the deal and it was good more so, i am delighted with my purchase and deal.

Date of experience: July 14, 2023
GB
1 review
0 helpful votes
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Not legit at all
June 5, 2024

I have had the worst experience with this company. I bought these Airpods which they ensured would come with the box, and it did not. On top of that, their products come from abroad and you will be asked by fedex to pay import tax. They promised to reimburse me and 2 months has now passed and i have not received it.
They have no answers on their phone lines and extremely little response by email.
I could be wrong but i suspect that there is something off about this company and would not recommend at all. They have ignored most of my recent emails and I had to start proceedings at the small claims court and issue a letter before claim which again they have ignored.

Date of experience: June 5, 2024
Phonesrefurb P. Phones Refurb Rep
over a year old

We regret that your experience did not meet your expectations. While we appreciate your review and your time shopping with us, we have clear policies in place for both pre- and post-purchase situations. Additionally, we refunded you in full. Regarding the import fees you paid, you were informed about these charges in advance.

Texas
1 review
4 helpful votes
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Phonesrefurb is my go-to for all my electronic needs. I've purchased phones, tablets, and accessories from them, and I've always been impressed with the quality and value. Their prices are unbeatable, and their customer service team is always friendly and helpful. I wouldn't hesitate to recommend Phonesrefurb to anyone looking for affordable electronics!

Date of experience: May 2, 2024
Phonesrefurb P. Phones Refurb Rep
over a year old

Thank you, we appreciate this.

Maine
1 review
5 helpful votes
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From browsing their website to receiving my order, my experience with Phonesrefurb was excellent. The website is easy to navigate, the prices are competitive, and the products are top-quality. My refurbished phone looks and works like new, and I appreciate the peace of mind that comes with their warranty. I'll definitely be a repeat customercustomer.

Date of experience: May 2, 2024
Phonesrefurb P. Phones Refurb Rep
over a year old

Thank you, we appreciate this.

Georgia
1 review
3 helpful votes
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I recently purchased a refurbished laptop from Phonesrefurb, and I couldn't be happier with my purchase. The laptop looks and performs like new, and the price was unbeatable. I appreciate that Phonesrefurb thoroughly tests their products to ensure they meet high standards. With their excellent customer service and top-notch products, Phonesrefurb has earned my trust as a reliable electronics provider.

Date of experience: May 2, 2024
Phonesrefurb P. Phones Refurb Rep
over a year old

Thank you, we appreciate this.

Texas
1 review
2 helpful votes
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I recently purchased a refurbished smartphone from Phonesrefurb, and I couldn't be happier with my purchase. The phone looks and works like new, and I saved a significant amount of money compared to buying brand new. Plus, their customer service team was incredibly helpful throughout the buying process. I'll definitely be recommending Phonesrefurb to all my friends and family!

Date of experience: April 28, 2024
Phonesrefurb P. Phones Refurb Rep
over a year old

Thank you, we appreciate this.

Virginia
1 review
7 helpful votes
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Has a fantastic selection of refurbished electronics at great prices. I recently bought a laptop from them, and it arrived quickly and in perfect condition. Their customer service team was also very responsive when I had a question about my order. I'll definitely be shopping with Phonesrefurb again in the futurefuture.

Date of experience: April 28, 2024
Phonesrefurb P. Phones Refurb Rep
over a year old

Thank you, we appreciate this.

Georgia
1 review
1 helpful vote
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Phonesrefurb is my go-to for all things refurbished electronics. I've purchased phones, tablets, and headphones from them, and I've never been disappointed. The products are always in great condition, and the prices are unbeatable. Plus, their customer service team is always friendly and helpful. Highly recommend Phonesrefurb to anyone looking for affordable gadgetsgadgets.

Date of experience: April 28, 2024
California
1 review
2 helpful votes
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I was a bit skeptical about buying a refurbished phone, but Phonesrefurb completely exceeded my expectations. The phone looks and works like new, and I saved a ton of money compared to buying brand new. Plus, their customer service team was super helpful when I had a question. I'll definitely be shopping with Phonesrefurb againagain.

Date of experience: April 28, 2024
Washington
1 review
2 helpful votes
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Phonesrefurb is hands down the best place to buy refurbished electronics. Their selection is incredible, the prices are unbeatable, and the customer service is outstanding. I've purchased multiple items from them, and each time I've been impressed with the quality and value. Highly recommendrecommend.

Date of experience: April 28, 2024

From the business

Welcome to phonesrefurb, your go-to ecommerce store for affordable refurbished electronic gadgets at great prices.
As a UK-based company founded in 2022, PHONESREFURB LTD is dedicated to providing you with top-quality electronic gadgets at affordable prices.
Our extensive range of products is carefully sourced from reputable independent suppliers worldwide, ensuring that you get the best selection at competitive prices. Our commitment to excellent customer service is unwavering, with a dedicated team available to address any queries or concerns you may have.


phonesrefurb.com
London, London, United Kingdom