On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Pet Love Gift Reviews Summary
Pet Love Gift has a rating of 1.2 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pet Love Gift most frequently mention customer service and tracking number. Pet Love Gift ranks 395th among Pet Supply sites.
We monitor reviews for authenticity
Ordered a personalized compas for my man in beginning of October. Now end of nov and its still not here. Customer service is a joke. They took my money fast enough but no merchandise. Don't order ANYTHING from these people. They will take your money and not deliver anything then blame it on shippers. I work for a shipping company. They are scammers. Shop somewhere else. Lesson learned. These people are thieves. Plain and simple.
It has been 2 months since I placed my order (9/17/20) and have no updates on the status of my order other than "give it more time." I wish I would have checked here first before buying from them.
I wish I had the option to give them zero stars. I placed an order on 9/20/20. To this date, 11/18/20, no product has been delivered nor has there been any tracking information for shipment. I have sent several emails to the company with no results. They immediately accepted payment from my bank account but, have not produced the product I paid for. Do not order from this company!
Hi Virginia, thank you for your feedback. We are so sorry for the delayed shipment and bad experience you have had shopping with us. Please help provide your order info so we can look it up and get back to you with proper solution. Looking forward to hearing from you soon.
If I could give 0 stars I would. It's been over 2 and half months since I ordered a gift for my husband and here I am still waiting. I contacted customer service and was told I would get my tracking number in a few days and that was over a month ago. Do not waste your money or time on these guys.
Hi Breanna, thank you for your feedback. Our apology for the delayed shipment and bad experience you have had shopping with us. Kindly let us know your order number, so we can check and get back to you as soon as possible. Looking forward to hearing from you soon.
I thought this company was in Minnesota as that is what it says on their website. However after my order for a compass for my boyfriend's birthday did I find my order was shipping from China. They claimed my order shipped 9/28/2020 but there has been absolutely no movement on my shipment. Every time I email they say they will get back to me and to give it more time. I requested a full refund and they stopped responding. At this time I am considering legal action. Do not order from them they are a scam.
Hi Tanya, thank you for your feedback. We are so sorry for the delayed shipment and bad experience you have had shopping with us. Our products are shipped from our warehouse in China. The address on our website is our representative office in the US. Hope for your understanding. Regarding the shipment, we will reach the post staff to check on the package status. If they cannot locate the package, we will process a replacement as soon as possible. Our apology for any inconvenience.
I ordered something for my man for Valentine's. Been waiting and asking for it. First it was COVID. Then the package was lost. I explained he was moving soon. Asked for money back. No. Now they insist on sending it. Gave them address. Took weeks for them to write back. Asked uf the original shipping address was ok to send to... NOPE. HE MOVED. Sooo frustrating.
Thank you for your feedback. Our apology for the inconvenience. However, as we discussed in the emails, the shipment has failed to make it due to incorrect/insufficient address, and we could not issue a refund in that case. The only option is that we send you a replacement to your correct location. All we need is a correct shipping address so we can process the item as soon as possible. Please help us provide a shipping address where the package can be delivered safe and sound. We will then definitely send the replacement. Looking forward to hearing from you soon. You may contact us via email (support@petlovegift.com). Thank you for your time.
Ordered a compass in august for my husband's birthday in october and it never arrived. Emailed customer service but they did not respond. This is a scam company. Do not order from them!
Hi Martha, thank you for your feedback. We are so sorry for the inconvenience. We have sent an email to your email address, please help us check it as soon as possible.
Do not order anything from these people they take your money and do not give you your item! I have requested a refund through PayPal and my bank and im I the process of getting you off Facebook so no one else gets ripped off! This is a joke!
Hi Oliver, thank you for your feedback. Our apology that the shipment is taking much longer than expected. We have sent an email to your email address, please help check it as soon as possible.
I ordered a compase a few days ago and went to track my package and the tracking number cant be found. So I emailed them and still haven't heard anything.
Hi Malachi M., thank you for your feedback. We are so sorry to hear that. May we get your order information so we can look it up and get back to you asap! You may contact us via Facebook Fanpage inbox or support@petlovegift.com. Looking forward to hearing from you soon.
I ordered something a few days ago for my boyfriend for our one year. I have no tracking information. No information on when it'll be here or anything. I'm getting pretty upset because what I purchased is pretty expensive! Figure your crap out.
Hi Katrina, thank you for your feedback. Our sincere apology for the lack of update. May we have some of your order information? We will look it up and get back to you as soon as possible.
Ordered a pocket watch 6/15/2020 under the "Father's Day Gifts" promotions. LOL... Father's Day came and went. So I thought I'd give it to him the day our honeymoon started, 6/26, no product. Emailed them on 7/6 asking the status. Got a canned response, looking in to, allow a couple more days for the post to deliver. Emailed again 7/10, told them the only thing the tracking site is showing is the "information received",. Emailed again 7/14/20, the product hasn't even been shipped. What advertise for a particular day (Father's Day) when you can't come close to the delivery? This place is scandalous!
Our sincere apology for the inconvenience and bad experience you have had.
Due to the pandemic and unfortunate situation in US, the delays are to be expected. Hope for your understanding.
May we get your order information or your email address? We will get in touch with you and get the problem solved as soon as possible.
Looking forward to hearing from you soon.
I wish I saw these reviews before ordering! I ordered a compass which clearly stated shipping times of 10-15 business days. I ordered May 27 and received a tracking number on June 1. The package never moved.
I emailed them 20 days later and was told it was waiting for pickup and to give it a few days. A few days later, still no movement so I asked that my order be cancelled and my money refunded. No response.
I emailed them again and asked them to cancel and refund, this time they said they just got them back in stock and will ship within the week and I again asked them to cancel and refund. I ended up disputing the charge with my bank and filed a complaint yesterday.
Our sincere apology for the inconvenience and bad experience you have had.
Due to the pandemic and unfortunate situation in US, the delays are to be expected. Hope for your understanding.
Since your item has already been in transit, we cannot get the shipment cancelled and refunded. Please help us wait until it is delivered. You may then return the package for a full refund if you are not interested in the item anymore.
May we get your order information or your email address? We will get in touch with you and get the problem solved as soon as possible.
Looking forward to hearing from you soon.
Can't track my packages need help no one will contact me. I ordered them for Father's Day and still no packages!
Our sincere apology for the inconvenience.
May we get your order information or your email address? We will get in touch with you and get the problem solved as soon as possible.
Looking forward to hearing from you soon.
Worst company ever to deal with! I have been waiting on a package for over 3 months! Don't recommend this company to anyone they suck and won't help you when you call they don't answer, when you email takes forever to get an answer and all they say is wait!
Our sincere apology for the inconvenience and bad experience you have had. The hotline is currently unavailable, please help contact us via support@petlovegift.com
Due to the pandemic and unfortunate situation in US, the delays are to be expected. Hope for your understanding.
May we get your order information or your email address? We will get in touch with you and get the problem solved as soon as possible. You may reach us at support@petlovegift.com.
Looking forward to hearing from you soon.
I ordered an item 5/4 and it cleared customs on 5/19... it was picked up by a company that day. Yet some how has never made it to USPS. I have reached out to them at least 3 times about where my package is. I have asked them to reach out and find where my package. I have worked customer service before and I always offered to locate packages, file a missing package claim, etc and they just tell me sorry it is taking long. We will let you know when there is happy news. At this point I want my money back! Almost $40 spent and I have nothing to show for it. It is also an anniversary gift for my husband and that date has come an gone!
Our sincere apology for the inconvenience and bad experience you have had.
Due to the pandemic and unfortunate situation in US, the delays are to be expected. Hope for your understanding.
May we get your order information or your email address? We will get in touch with you and get the problem solved as soon as possible.
Looking forward to hearing from you soon.
I purchased 2 necklaces for my daughter's around Valentines day. I was hoping that my order would arrive some where close to Valentines Day. When I contacted customer service they told me it would take 10 to 30 days. It has now been over 35 days and still no necklaces. I would not order from this company if you expect to recieve your order in a timely manner. I asked for a refund and they said they couldn't due to it being shipped and then shipped them two days later.
Dear Matthew,
I am Tony from Petlovegift. I am very sorry to hear that and reply you late. I was missed your review here.
I know that we make you so disapointed. Although we try to remind and contact to shipping service every day to ship to our customer quickly, because of CoVid-19, many shipping lines were delayed, we cannot deliver to you on time.
However, Can I ask you whether you received your order? If not, please give me your order information, I will make it right for you.
Once again, I am so sorry for this inconvenience. I sincerely appreciate your tolerance & patience with us.
Thanks and Best Regards,
Tony.
I ordered an item and live in Australia, it says it was delivered in the USA. I have sent two emails and have not received a response. NO CUSTOMER SERVICE AT ALL. I even paid extra for this to be delivered tome sooner.
Dear Karol,
I am Tony from Petlovegift. I am very sorry to hear that and reply you late.
I know that we make you so disappointed. We have to reduce employee because of Covid-19, so we need more time to reply to our customer and we replied to you late. I am so sorry for this inconvenience.
Can I ask you whether your problem was resolved? If not, please give me your order information, I will make it right for you.
Once again, I am so sorry for this inconvenience. I sincerely appreciate your tolerance & patience with us.
Thanks and Best Regards,
Tony.
Avoid ordering at all costs.
These guys need to be region locked to prevent them from scamming people outside of there country.
If you did order, contact your bank/PayPal immediately and cancel your orders.
Dear Justin,
I am Tony from Petlovegift. I am very sorry to hear that and reply you late.
Can I ask you what is your problem with you and whether your problem was resolved? If not, please give me your order information, I will make it right for you.
I am so sorry for this inconvenience. I sincerely appreciate your tolerance & patience with us.
Thanks and Best Regards,
Tony.
I ordered a plastic wallet card for my boyfriend for Christmas. I was informed it would take 2 months! For a wallet csrd? When I finally got it, it was the wrong one! So disapppointed because I chose the particular saying for a reason. Don't waste your $$. Also no where to leave a review, which is why I'm leaving it Here.
Dear Tammy,
I am Tony from Petlovegift. I am very sorry to hear that and reply you late.
I know that we make you so disappointed. Although we try to remind and contact to shipping service every day to ship to our customer quickly, because of Christmas Occasion and then CoVid-19, many shipping lines were delayed, we cannot deliver to you on time, I am so sorry for this inconvenience and deliver to you the wrong one.
Can I ask you whether your problem was resolved? If not, please give me your order information, I will make it right for you.
Once again. I sincerely appreciate your tolerance & patience with us.
Thanks and Best Regards,
Tony.
Paid extra for insured shipping, package never arrived at my house but I was still denied a refund! Don't bother with this company!
Dear A R,
I am Tony from Petlovegift. I am very sorry to hear that and reply you late.
Can I ask you whether your problem was resolved? If not, please give me your order information, I will make it right for you.
I am so sorry for this inconvenience. I sincerely appreciate your tolerance & patience with us.
Thanks and Best Regards,
Tony.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charles, thank you for your feedback. We are so sorry for the lack of update and delayed shipment. May you provide your order info so we can look it up and get back to you asap? You may contact us via support@petlovegift.com or send a private message to us here.
Looking forward to hearing from you soon.