I ordered a pair of cocker spaniel sneakers. The size is not US accurate. Now I can't reach anyone and am out of $60 for shoes that are too small because they're inaccurately US sized. Customer is responsible for paying return shipping on inaccurately described merchandise is all I can find. I'm unable to reach these people customer service!
I ordered a couple days ago without looking up reviews. I got charged an international shipping fee of $2 in my bank account! The company is supposed to be in the U.S.! I'm already angry. I'm not holding my breathe to actually get my product based on these reviews... so frustrating! Now I have to contact my bank and make sure no other money comes out from them! Ugh! I should have done my research! I always do and I didn't this time because this was a perfect wedding gift for my future husband... has anyone ACTUALLY received their product from this company? I feel like I just threw $30 bucks Down the drain... ugh!
I ordered oct 3 for a birthday gift. A month later I ask where my item was, they said they didn't see tracking and would send another one. I sent 2 more emails and got no response. Now its almost 3 months later no one will respond, no item or refund. Im just going to go to my bank. Terrible service and never got my item!. We run a store ourselves this is the worse customer service and you won't receive your items!
I thought this was a US based store since that is what the website says. I ordered my husband a key chain for his birthday. I ordered it just shy of a Month before his birthday. It is now a week past and still nothing. The last shipment update I got was it had cleared customs in NY... 7 days ago! I had to go out and get him something else for his Birthday. I figured I would just put this under the tree. But I am guessing maybe I can give it to him for our Anniversary in March. I sent emails, and the responses are just automated and do not help at all.
Ordered from their site and got a tracking #. That's when I found out stuff is from China. Problem is the tracking status never changes and no one from this company replies to my emails. And email is the only way to reach them. I'm assuming by my experience thusfar along with experience of others that this company is a scam & I can expect to NEVER receive items I purchased. I will contact PayPal to see how to dispute charges. Wish I were smarter & checked these reviews before I purchased from their website.
I have bought my wife a shield maiden necklace, a couples rune and a mystery item costing me around a hundred $. The money isn't the concern the concern is the fact I only recieved the necklace out of the 3 items I purchased and that was only 41 $ out of the deal that I wanted to purchase. The company now has 51$ of mine because they failed to deliver my other two items. Don't buy from this company rip off and a great disappointment. Really upset that I wasted my money on them.
Hi Ryan B.,
It's regretful to hear that there were issues with your order. The picture has not shown your order number so we could not help you check your order. Kindly let us know your information such as your order number/email/full receiver's name so we could update you. Or you can contact us via support@petlovegift.com with your order number so we can follow up on your case better.
Regarding your order, if they cannot locate the package, we will process a replacement as soon as possible. Our apology for any inconvenience.
Best Regards,
3 weeks ago I placed an order for the motorcycle keychain for my husband for Christmas. 2-4 weeks ship time quoted. I have sent 3 emails wanting an update for my order and no one bothers to reply. I just want verification and tracking that it shipped. Very disappointed because I really wanted this for him. Now we are just a little over a week until Christmas and I know NOTHING. Heck I get stuff from China ordering thru Wish quicker than this.
Laurie White
Dyer, TN
I had purchased two items from this scam prior to reading reviews. It's been close to a month and I've yet to receive anything. I already found and received better and less expensive items on Amazon. I don't care how you do it, but give me my refund now! I've already filed a fraud complaint with my credit card company a good while back!
Order #PLG******* and Order #PLG*******
As we checked, both of your orders are informed to be delivered by USPS. Have you received your order yet? You may check the tracking at: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9274890277431391501167
This place is a joke. I ordered a keychain for my husband for Christmas. I received a notice that it was shipped over a week ago. When looking up the tracking number it is "not found" Money has come out of my account. The number posted on the website is "not in service" I have sent 2 emails with no reply. Completely disgusting service. Never EVER order from this place. I'm sure I was scammed.
I wish I read these reviews before I ordered a compass for my partner. I ordered the compass on the 6th of October for my partners birthday. It is now the 21st of December and still no product. They blamed the shipping for the delay. I have been asking for a full refund and they have now chosen to ignore my emails. Please do not buy from this company, I cannot stress this enough.
I ordered a necklace for my wife for christmas on Nov 19th. Have not had a single update on shipping since that day. No reply from email to the *******@petlovegift.com address. Tracking number is in China. Didn't want to order from wish.com due to ridiculous shipping times and it turns out I ordered from wish.com's even slower cousin... Tony D my order number is A shipment from order #PLG******* is on the way... hope you can figure something out. If by some miracle I recieve this in time to give to my wife for christmas I will remove this review. Until then I have to go purchase another gift to make up for it at a brick and mortar store as I no longer have any faith in online retailers...
I thought this company was in Minnesota as that is what it says on their website. However after my order for a compass for my boyfriend's birthday did I find my order was shipping from China. They claimed my order shipped 9/28/2020 but there has been absolutely no movement on my shipment. Every time I email they say they will get back to me and to give it more time. I requested a full refund and they stopped responding. At this time I am considering legal action. Do not order from them they are a scam.
Hi Tanya, thank you for your feedback. We are so sorry for the delayed shipment and bad experience you have had shopping with us. Our products are shipped from our warehouse in China. The address on our website is our representative office in the US. Hope for your understanding. Regarding the shipment, we will reach the post staff to check on the package status. If they cannot locate the package, we will process a replacement as soon as possible. Our apology for any inconvenience.
I ordered my boyfriend a compass and case for Christmas on the 11 October and its still not here! I have emailed 3times for an update and no reply. Not impressed and will be seeking legal action soon if I haven't received it soon, covid or not this is a joke shouldn't have to wait this long!
Order #PLG*******
If I could give 0 stars I would. It's been over 2 and half months since I ordered a gift for my husband and here I am still waiting. I contacted customer service and was told I would get my tracking number in a few days and that was over a month ago. Do not waste your money or time on these guys.
Hi Breanna, thank you for your feedback. Our apology for the delayed shipment and bad experience you have had shopping with us. Kindly let us know your order number, so we can check and get back to you as soon as possible. Looking forward to hearing from you soon.
I ordered in November. Still nothing and email response is that shipping is taking longer than expected. Tracking said it left 12/8. I have my doubts after reading these reviews.
Hi Tara, it can be a bit late during the COVID time. If you need more support about your order, kindly contact us via support@petlovegift.com with your order number so we can follow up your case better. Many thanks.
Ordered a pocket watch 6/15/2020 under the "Father's Day Gifts" promotions. LOL... Father's Day came and went. So I thought I'd give it to him the day our honeymoon started, 6/26, no product. Emailed them on 7/6 asking the status. Got a canned response, looking in to, allow a couple more days for the post to deliver. Emailed again 7/10, told them the only thing the tracking site is showing is the "information received",. Emailed again 7/14/20, the product hasn't even been shipped. What advertise for a particular day (Father's Day) when you can't come close to the delivery? This place is scandalous!
Our sincere apology for the inconvenience and bad experience you have had.
Due to the pandemic and unfortunate situation in US, the delays are to be expected. Hope for your understanding.
May we get your order information or your email address? We will get in touch with you and get the problem solved as soon as possible.
Looking forward to hearing from you soon.
I ordered an item 5/4 and it cleared customs on 5/19... it was picked up by a company that day. Yet some how has never made it to USPS. I have reached out to them at least 3 times about where my package is. I have asked them to reach out and find where my package. I have worked customer service before and I always offered to locate packages, file a missing package claim, etc and they just tell me sorry it is taking long. We will let you know when there is happy news. At this point I want my money back! Almost $40 spent and I have nothing to show for it. It is also an anniversary gift for my husband and that date has come an gone!
Our sincere apology for the inconvenience and bad experience you have had.
Due to the pandemic and unfortunate situation in US, the delays are to be expected. Hope for your understanding.
May we get your order information or your email address? We will get in touch with you and get the problem solved as soon as possible.
Looking forward to hearing from you soon.
I ordered something a few days ago for my boyfriend for our one year. I have no tracking information. No information on when it'll be here or anything. I'm getting pretty upset because what I purchased is pretty expensive! Figure your crap out.
Hi Katrina, thank you for your feedback. Our sincere apology for the lack of update. May we have some of your order information? We will look it up and get back to you as soon as possible.
Avoid ordering at all costs.
These guys need to be region locked to prevent them from scamming people outside of there country.
If you did order, contact your bank/PayPal immediately and cancel your orders.
Dear Justin,
I am Tony from Petlovegift. I am very sorry to hear that and reply you late.
Can I ask you what is your problem with you and whether your problem was resolved? If not, please give me your order information, I will make it right for you.
I am so sorry for this inconvenience. I sincerely appreciate your tolerance & patience with us.
Thanks and Best Regards,
Tony.
Ordered a personalized compas for my man in beginning of October. Now end of nov and its still not here. Customer service is a joke. They took my money fast enough but no merchandise. Don't order ANYTHING from these people. They will take your money and not deliver anything then blame it on shippers. I work for a shipping company. They are scammers. Shop somewhere else. Lesson learned. These people are thieves. Plain and simple.
Overview
Pet Love Gift has a rating of 1.2 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pet Love Gift most frequently mention customer service and tracking number. Pet Love Gift ranks 400th among Pet Supply sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stepfanie,
Thank you for your review. We are sorry that there is a misunderstanding. We are an online shop so our office is in U. S but our warehouse is in China so the transaction is international. It could not meet your expectation so regarding your order, we processed the refund and it will take 3 days to receive the money as your request.
Also, there are lots of our customer received their gift and happy with this. We always try our best to improve our service and the products as well to be better. Therefore, your review could help us consider making our information clearer. We appreciate it.
Hope you can choose the wedding gift for your future husband soon.
Best Regards,
Tony