Petite BelloReviews 70
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Petite Bello Reviews Summary
Petite Bello has a rating of 3.6 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petite Bello most frequently mention and customer service. Petite Bello ranks 181st among Baby Clothes sites.
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SLOWEST shipping ever... and then part of my order was missing.
Way better service at Bailey's Blossoms or Lenny Lemmon.
So far no one is responding to my emails regarding my missing items. I've emailed three times.
I'm so disappointed - this was for a gift for my daughter for her 1st birthday.
I bought three onesies from Petite Bello for my daughter. They took almost a month to come in the mail. The material is very thin and roigg, not high quality at all. And there is something off about the shape of the onesies, they don't fit well. These are cheaply made. So disappointed.
Dear Ansley,
Thank you for your order with Petite Bello. We are very sorry you were not satisfied with your order.
Our processing time is 2-7 days and we deliver within 14 days but unfortunately during season time shipping might take longer.
We provide service to thousands of people a day. Cases like yours are a rare occurrence and we always try to resolve them as fast as possible. Did you try to contact us on Social media as well?
Locating you by name didn’t work, so we ask you kindly to contact our customer service so we can help and resolve the issue asap.
Thank you,
Petite Bello
All the issues stated by others are 100% correct. This company is advertising cute clothes and when you order them it is nothing like what you wanted. The items ship directly from China, they are WAY larger than what you ordered, and are not good quality. When you try to return the items you get an attitude from their customer service representative who blames you saying you ordered the wrong size. And to top it off, they charge a 30% restocking fee - that said customer service rep states is posted on their website, which it is not. Do not waste your money here, pay extra somewhere else.
Dear Alison,
We want to thank for your order with Petite Bello and we are extremely sorry you were not satisfied with your order.
Our sizes are detailed on each of the product pages to avoid cases like this. We trust that when ordering you review the size to avoid returns.
We offer free shipping and always have a coupon available and if a package did not arrive or if you received a damaged item we always replace, resend or refund.
When the item is not to your liking we allow a return but we reduce the shipping cost and handling.
We are constantly doing our best to improve our products, shipping and service.
Most of our products are manufactured and shipped in the USA today.
We would love for you to have a different experience with us and would love for you to contact us so we can send you one of items we produce in the USA so you can review us differently.
Wishing you a lovely day,
Petite Bello
To echo others who have gone through similar horrific experiences with this incredulously deceitful company - it took 50 days for the delivery to arrive during which time no one could tell me where my order was and kept referring to a stupid tracking service that NEVER updated. Then products arrive straight from some factory in China with all different Chinese and Korean labels on the clothes and NOT as advertised on their website. Made complaints and showed them pictures and all they could say is 'sorry' but 'we do sell what we advertise', what a farce, and I had the pictures to prove it. They offered to send me a free item, which I rejected and instead requested they paid my shipping to return the items, and they refused. DO NOT BUY FROM THEM unless you like disappointment.
Dear S. M,
We want to thank for your order with Petite Bello and apologies for your experience.
We ship with USPS and we usually deliver within 10-14 days once shipped. We ship thousands of items a day and cases like yours are rare but unfortunately might happen. Mainly during holiday season and that is why we write on our shipping terms 10-45 days once shipped. We are sure many of costumers would support that.
Petite Bello is not responsible for any errors made by the postal service. We of course will always do our best to assist and contact USPS to file a claim.
Please feel free to resend us a picture of the item you wrote above that was not as advertised. Everything we send is the exact item that we advertise. You can review our shop and our costumers’ pictures on our social media.
When the item is not to your liking, we allow a return but we reduce the shipping cost and handling.
We are constantly doing our best to improve our products, shipping and service.
Most of our products are manufactured and shipped in the USA today.
We would love for you to have a different experience with us and would love for you to contact us so we can send you one of items we produce in the USA so you can review us differently.
Wishing you a lovely day,
Petite Bello
This company is horrible and should be shut down/prohibited from advertising on social media. I made a huge mistake and spent about $100 for my 18 month old based on what I saw advertised on their FB page. Very deceiving. My order took almost 1 month and when I finally received it, the quality was SO cheap and NOTHING like what the pictures make them appear to be. To make matters worse, the clothes are DRY CLEAN only or HAND WASH only. For an infant! The labels are mainly in Chinese and the items come in multiple packages direct from China with no invoice/receipt or return label. I posted my feelings on their FB page and the company deleted my comment and didn't message me about it. It takes A LOT for me to be completely dissatisfied and complain. I want consumers to be aware of this and don't want them to be fooled like me.
Dear Audrey,
We want to thank for your order with Petite Bello and apologies for your experience.
Our processing time is 2-7 days and shipping is 10-45 days as stated on our shipping policy. Your packaged was delivered within our shipping policy.
We ship with USPS and we usually deliver within 10-14 days once shipped.
If there are ever any issues with the items received, we appreciate being contacted first, and letting our customer support team try to help and give us a chance to take care of the complaint before spamming our social pages.
Most of our products are manufactured and shipped in the USA today.
We would love for you to have a different experience with us, and would love for you to contact us, so we can send you one of items we produce in the USA, in order for you to see us in a different light.
Wishing you a lovely day,
Petite Bello
Pictures on Facebook are misrepresentative of actual products. Quality is cheap. Sizes run significantly bigger than they say. All products are shipped from China. Be prepared to wait 1 month+ for orders. Shipment status trackers give no information and company does not respond to inquiries.
Dear Alli,
Thank for your order with Petite Bello and we apologies you feel this way.
Our processing time is 2-7 days and shipping is 10-45 days as stated on our shipping policy. Your packaged was delivered within our shipping policy.
We ship with USPS and we usually deliver within 10-14 days once shipped.
Our customer support team works 24/5 (Not including weekends) and replies within 24 hours. If you didn’t get a reply we are always available on our social pages through private massaging. We guarantee we will always try to do our best to assist.
It is very important for us to emphasize that pictures on our social pages are pictures taken of the exact items we manufacture, and if you feel an image did not alien with the product you received, we would like to get feedback so we can handle it.
Most of our products are manufactured and shipped within the USA today.
We would love for you to have a different experience with us and would love for you to contact us so we can send you one of items we produce in the USA so you can review us differently.
Wishing you a lovely day,
Petite Bello
I have been waiting for almost a month for my orders, the company will not answer me I have emailed them several times! Saw this company on Facebook, I guess I should of done more research! And i have ordered 3 baby outfits for christmas and tomorrow is Christmas eve and no sign of the order of course they charged my amex the same day as the order... i wish i would of read the reviews before I wasted my $... hopefully the items show up but reading the reviews looks like I am going to be disappointed So Upset
Dear Julia,
Thank you for your order with Petite Bello. We are sorry you had a bad experience with your purchase.
We do our best to keep our customers happy and deliver as fast as possible.
Our customer support agents have answered all your questions and have supplied all the information available. If you didn’t get any reply please review your junk email/other folders.
We can resend them or send you privately all screen shots of the replies. All your orders were delivered within 3 weeks including processing time, meaning, within our shipping terms.
Nevertheless, we would like to hear from you, please contact us via email and let us know we wrote you here.
Best regards,
Petite Bello
TERRIBLE. Don't order anything from them. They are deceptive. The clothes and shoes are not as cute as they make them look not the website. Took over a month for them to arrive, no receipt/invoice in the package and the shoes were in the WRONG COLOR. I ordered them with plenty of time to get them before Christmas for my niece however I only received half the items I ordered and they were in the wrong color. So upset. The shoes look cheap and smell heavily of plastic. Terrible quality!
Dear Tori,
Thank you for your business. We apologies you have received the wrong color and had a bad experience.
According to USPS you have received all of your items within 2-3 weeks including processing time.
We have done a mistake and sent you the wrong color. We send thousands of items a day and mistakes might happen. To resolve the situation, we offered a replacement pair for the wrong color sandals, while you get to keep the ones we have sent free of charge. You have explained to us it was time sensitive and asked for a refund.
We have issued a refund and you have also kept the merchandise as compensation.
We are disappointed you would say “terrible” when we have done everything to your full satisfaction. And tried to give you a good service.
Wishing you a lovely day,
Petite Bello
I ordered the adorable "Best Gift Ever" outfit that seemed so cute in all of the pictures. It took 2 months to get here and when I finally got it the size was way off. The smallest size they have is 0-3, but what I actually got could fit a 6+ baby. The baby is due the week of Christmas, there is no way they will grow into it in time for it to be worn at the appropriate season. Nor do they have a "smaller size". Don't waste your money
Dear Jul,
Thank you for ordering at Petite Bello. We are sorry we were not able to match your expectations of the product. We have tried to locate your case by the name you have used here, but to no avail. We would like to hear from you and see how we can handle your case.
Best regards,
Petite Bello
Petite Bello's clothing are poor quality and look nothing like the pictures on their website. When I emailed the company to ask about returning my order, I was treated rudely and told they would not accept my return solely based on the misrepresented quality of the clothes. Unfortunately, this company takes advantage of excited parents with their deceptive Facebook ads. I strongly suggest watching this before ordering any clothes of Facebook: http://dfw.cbslocal.com/2016/02/10/facebook-clothes-put-to-the-test/
Dear B. P.
Thank you for your order at Petite Bello. We sorry our pictures were not as you have expected them to be. We sell thousands of products and in the majority of cases our customers are happy.
When a case like yours happen, we try to do our best to provide the best service.
We would definitely like to hear from you, especially if someone was rude to you. We constantly invest money and time in improving and your feedback will be most helpful.
Our apologies for the experience you had with us, and we are looking forward to hearing from you.
Best regards,
Petite Bello
From the business
Petite Bello is an online Baby & Kids Boutique store. We put comfort, quality and style above all. Shop baby clothes, kids clothing & gifts.
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Dear Amalia,
Thank you for your order with Petite Bello. We are very sorry you feel this way.
We provide service to thousands of people a day. Cases like yours are a rare occurrence and we always try to resolve them as fast as possible. Did you try to contact us on social media as well?
Locating you by name didn’t work, so we ask you kindly to contact our customer service so we can help and resolve the issue asap.
Thank you,
Petite Bello