I ordered a few different times, and I was never disappointed! The sizing was wrong on the one outfit I ordered, and they sent a new set on them in a bigger size! They didn't even make me deal with the headache of sending the other one back!
It's a small gem With beautiful designed products. I found few things I never saw anywhere else. The order was good and easy, and the shipping was faster that I expected! The products fit great and good quality. I will definitely buy again and recommend!
We bought a couple of items from them, though it took a couple of weeks before we got it, but the outfits were great! The kids loved it too! Definitely buying again..
I have ordered from this site several time from my child and i love the clothes. Everything I have ever ordered has came in the size I ordered it, the color and the time it said it would be here. My child has several outfits/shirts and I am constantly being asked where he gets his stylish clothes from and I tell all my mom friends and strangers to order from here.
TERRIBLE. Don't order anything from them. They are deceptive. The clothes and shoes are not as cute as they make them look not the website. Took over a month for them to arrive, no receipt/invoice in the package and the shoes were in the WRONG COLOR. I ordered them with plenty of time to get them before Christmas for my niece however I only received half the items I ordered and they were in the wrong color. So upset. The shoes look cheap and smell heavily of plastic. Terrible quality!
A week ago I have looked for a present for a baby shower.
When I reached the website, I didn't know what to buy, everything is so cute! Ordered 2 bodysuits and asked them to send it to my friend. She received them 2 days ago and she is super happy. Thank you.
This company is horrible and should be shut down/prohibited from advertising on social media. I made a huge mistake and spent about $100 for my 18 month old based on what I saw advertised on their FB page. Very deceiving. My order took almost 1 month and when I finally received it, the quality was SO cheap and NOTHING like what the pictures make them appear to be. To make matters worse, the clothes are DRY CLEAN only or HAND WASH only. For an infant! The labels are mainly in Chinese and the items come in multiple packages direct from China with no invoice/receipt or return label. I posted my feelings on their FB page and the company deleted my comment and didn't message me about it. It takes A LOT for me to be completely dissatisfied and complain. I want consumers to be aware of this and don't want them to be fooled like me.
Dear Audrey,
We want to thank for your order with Petite Bello and apologies for your experience.
Our processing time is 2-7 days and shipping is 10-45 days as stated on our shipping policy. Your packaged was delivered within our shipping policy.
We ship with USPS and we usually deliver within 10-14 days once shipped.
If there are ever any issues with the items received, we appreciate being contacted first, and letting our customer support team try to help and give us a chance to take care of the complaint before spamming our social pages.
Most of our products are manufactured and shipped in the USA today.
We would love for you to have a different experience with us, and would love for you to contact us, so we can send you one of items we produce in the USA, in order for you to see us in a different light.
Wishing you a lovely day,
Petite Bello
I ordered an outfit for Christmas for my baby, and couldn't be happier. He looked absorbable. It fit perfectly, comfortably, and lasted through washings. Was shipped in great time also. Couldn't be happier with my purchase!
My Baby celebrated his first birthday recently.
Order two outfits for his parties at both grandparents. Reached on time and he looked adorable!
Happy with the purchase.
Do not order from them. It took 3-4 months to receive my items! They all came in at different times. By the time you get them they don't even fit your baby anymore.
Dear Marisa,
Thank you for your order with Petite Bello.
We are sorry to hear you have waited for so long for the delivery. We usually deliver within 10-20 days and during the holiday season unfortunately it took longer.
We would like to check your case but couldn’t find you by the name you have used here. We would appreciate if you will contact us via customer service and let us know we wrote here and we will be more then happy to compensate you on the matter.
Thank you
Petite Bello.
It is perfect I will definitely be ordering from here more. My son wears 6-12 months size and this fits him well.
They have great customer service.
The outfits look great.
Thanks
To echo others who have gone through similar horrific experiences with this incredulously deceitful company - it took 50 days for the delivery to arrive during which time no one could tell me where my order was and kept referring to a stupid tracking service that NEVER updated. Then products arrive straight from some factory in China with all different Chinese and Korean labels on the clothes and NOT as advertised on their website. Made complaints and showed them pictures and all they could say is 'sorry' but 'we do sell what we advertise', what a farce, and I had the pictures to prove it. They offered to send me a free item, which I rejected and instead requested they paid my shipping to return the items, and they refused. DO NOT BUY FROM THEM unless you like disappointment.
Dear S. M,
We want to thank for your order with Petite Bello and apologies for your experience.
We ship with USPS and we usually deliver within 10-14 days once shipped. We ship thousands of items a day and cases like yours are rare but unfortunately might happen. Mainly during holiday season and that is why we write on our shipping terms 10-45 days once shipped. We are sure many of costumers would support that.
Petite Bello is not responsible for any errors made by the postal service. We of course will always do our best to assist and contact USPS to file a claim.
Please feel free to resend us a picture of the item you wrote above that was not as advertised. Everything we send is the exact item that we advertise. You can review our shop and our costumers’ pictures on our social media.
When the item is not to your liking, we allow a return but we reduce the shipping cost and handling.
We are constantly doing our best to improve our products, shipping and service.
Most of our products are manufactured and shipped in the USA today.
We would love for you to have a different experience with us and would love for you to contact us so we can send you one of items we produce in the USA so you can review us differently.
Wishing you a lovely day,
Petite Bello
Ordered and paid for items I never received. I've sent several emails with no response. The items I did receive from my order are of horrible quality.
Dear April,
Thank you for your order with Petite Bello. We apologies you say your emails were not replied.
Did you try to contact us on our social pages? Our costumer support team always replies within 24 hours and if that was not the case, we are sorry.
We tried searching for your original ticket using the name you have used on this website with no success. We couldn’t locate you. Please contact our customer service with your order number and email, and we will do our best to resolve the issue at hand.
Thank you,
Petite Bello
The stealing your money!
I ordered from them and I never received anything except they charged me $58.
Hi Sara,
Hope all is well.
We're really sorry for what happened to your package. It is indeed frustrating and disappointing when you never get your package. Please understand that we did send you the items and as per USPS online tracking, it was delivered last 01/11/19. Please click on the link to see that USPS did have your package and they were able to deliver it, https :// tools. Usps. Com/go/TrackConfirmAction? TRef=fullpage&tLc=2&text28777=&tLabels=LW053148771CN%2C. USPS should be able to confirm the delivery because we got it from their own tracking link.
We also have to consider the fact that USPS delivery personnel leave packages at your doorstep or mail room/box wherein other people can have access to it. That's why from our last email, we encouraged you to call your local post to file for a claim so they can start the investigation.
As much as we want to help you more, we also have our own policy to follow. Rest assured, we are always here to assist you.
Hoping for your understanding.
Best regards,
Petite Bello
I've ordered here several times and I'm always impressed! I get compliments on ALL outfits! Their customer service is great and they always respond quickly!
Pack My Diapers Black Bodysuit is awesome! It arrived a week after. The rest of items were good also. Customer support helps me with my quires as to where my orders is. Thank you!
My son has crazy hair, so I purchased the "Messy Hair Don't Care" outfit. It is so cute and I have gotten a lot of compliments on it. This site has really unique clothes at affordable prices.
WORST COMPANY! It took months to receive my baby clothes and as soon as I did they were yet and had a foul odor. They would not work with me in returning them and I had to file a dispute thru paypal. Their website is beautiful but items are TOTALLY different then what you expect!
Dear Becky,
Thank you for your order with Petite Bello. We are very sorry to hear you didn’t enjoy your shopping experience with us. You placed an order for 5 items on March 19th. Your order was shipped in 2 packages on March 21st and March 24th. Packages were delivered on April 8th (after 2 weeks) and April 26th.
Our costumer support has been very responsive trying to give you the best service. And has offered to resend you replacements free of charge. You also wrote You would like to keep part of your order and part return. You opened an PayPal dispute and was asked to return the items for a refund. You kept part of your order and didn’t return it. We hope you will enjoy it. We apologies again if you were unhappy with your order, we do our best to improve and give good service.
We send thousands of items a day and we understand cases like this might accrue and we are sorry for your experience.
Best,
Petite Bello
I've ordered from them and got many outfits and I love them all! They came right away and fit perfectly. The customer service has been amazing to me as well. I can't wait to get more outfits!
What an absolutely adorable outfit! It fits true to size and it looks really comfortable. The price they offer it for, is a really good price. My daughter and I are really happy.
Overview
Petite Bello has a rating of 3.6 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petite Bello most frequently mention and customer service. Petite Bello ranks 184th among Baby Clothes sites.
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Dear Tori,
Thank you for your business. We apologies you have received the wrong color and had a bad experience.
According to USPS you have received all of your items within 2-3 weeks including processing time.
We have done a mistake and sent you the wrong color. We send thousands of items a day and mistakes might happen. To resolve the situation, we offered a replacement pair for the wrong color sandals, while you get to keep the ones we have sent free of charge. You have explained to us it was time sensitive and asked for a refund.
We have issued a refund and you have also kept the merchandise as compensation.
We are disappointed you would say “terrible” when we have done everything to your full satisfaction. And tried to give you a good service.
Wishing you a lovely day,
Petite Bello